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Billing errors

I have 2 U verse accounts mistakenly added to my AT&T account. I’ve never subscibed to U verse. They were sent to collections. How do I get them removed from my name? I was trying to add a line to my account and now AT&T will not let me, due to these outstanding balances that do not belong to me. I

Questions

 • AT&T Internet Account

6

1

0

Samsung Phone Add a Line

Does Samsung, or anyone, ever have a promotion where you get a flagship device free when you add a line? And do you have to trade in a device, or can you just buy it outright?

Questions

 • Samsung

4

0

0

When I move

I want to make sure if the area that I moving to has good signal to run the WiFi connection that I have

Questions

 • AT&T Internet Installation

8

1

0

Att Next Plan

I paid off my next installment plan last Friday. This morning I got my statement emailed to me due 5/13 and it still reflects an installment payment due for the paid off phone. Is there a way to fix this?

Questions

 • Wireless Billing

9

2

0

I cant log in to my Prepaid and I need to cancel it from abroad

I've been calling AT&T international customer support number for several days in a row and never got to a customer support agent. (I've waited for more than 20 minutes each call and I'm paying international call rates which are not cheap).I need to cancel my prepaid plan because I'm not using it any

Questions

 • Account & Usage

21

1

0

G10+ Upgrade to Android 10 - NOT HAPPENING - Help?

I've called into AT&T 5-6 times now - the last 2 times they transferred me to Samsung.My G10+ remains on A9, even though AT&T has told me they manually triggered the software update push (and confirmed the IMEI number). The tech's finally threw up their hands and sent me to Samsung (the first time

Questions

 • Samsung

16

1

0

Free WiFi Extender OR NOT

Okay I am on day 3 and hours of communication with AT&T and have gotten no where! As I’m sure everyone’s WiFi is slower than usual due to the shelter in place the 4 people in my household are consider essential workforce. We are having to work from home and need internet to meet our clients needs.

Questions

 • AT&T Internet Equipment

89

2

I just bought a nighthawk hotspot

I bought this based on a recommendation of att. $249.99 was told I was close to a tower and could get 50g for $60 a month. Way more than I wanted to spend on a hot spot but went with it. Got it today. I called 3 times today spent 2 1/2 hours on the phone was told i could now only get 10g for $60. Ha

Questions

 • Wireless Account

13

1

0

My service

My service is cut off it was due on 25, I need service till Friday when I get paid. I used the money I had for groceries and essentils cause we are at a stay home queritine. Is there anyway you guys can do that I've been a faithful customer for years.

Questions

 • Account & Usage

12

1

0

Billing issue

I was charged a reconnect fee and I called 2 weeks ago and they cut it down to15$ so my payment should be 87$ not 102$

Questions

 • Wireless Billing

10

1

0

Need to move service

I am unable to ever chat online and the number for moving always says the office is closed. I need to see if my address has att in the area or I will be leaving for spectrum. Unfortunate but they answer the phone. Quickly.

Questions

 • AT&T Internet Installation

14

1

0

phone

I switch my SIM card out to a new phone that I bought and it will not work

Questions

 • Wireless Account

8

1

0

AT&T here to help? Don’t bet on it.

My wife is trapped in Italy where my daughters husband is stationed with the Air Force. My daughter is pregnant and they were due for PCS change in late June. She is due mid June. They were supposed to leave early (curtailed deployment to get them changed before the baby came) and my wife went to

Questions

 • Wireless Billing

42

2

0

Settlement Credit

How will this credit appear on my account statement?

Questions

 • Wireless Billing

12

1

0

Have a WiFi hotspot box--any way to make it "Better?"

I'm in rural USA. I can get Hughesnet or other similar internet--or magically I was able to get an ATT wireless box that was strong enough to allow fairly reliable internet. However, with the lockdown, my kids are homeschooling, husband is working from home and so am I. Bandwidth is an issue. Th

Questions

 • Other Phones & Devices

13

1

0

AT&T Prepaid with Directv

I used my hot spot on my prepaid phone to connect to my Directv receiver to watch On Demand shows and it used all my high speed data. I thought if I was watching Directv it wouldn't use my data

Questions

 • Account & Usage

9

2

0

Payment

At the end of the 60 days do you owe two months payment or you owe one months payment?

Questions

 • Wireless Billing

8

1

0

Payment

After the 60 days do you oh from them 60 days or your payments just start back up in 60 days?

Questions

 • Wireless Billing

7

2

0

My bill

So you guys turned my service off in the middle of the night because I was $1.09 short on the $65.00 a month unlimited plan. The reason I was short is because you dumb (Edited per community guidelines) taxed my $10 dollar card I bought to add a mobile hot spot. You do realize that they tax you when

Questions

 • Account & Usage

17

0

0

ATT standing behind defective products

How to I go about getting ATT to stand behind their defective products (on my second "refurbished" replacement phone)? I sit on hold for hours with no luck, I contacted them through their website and they emailed me back asking me to call them. I replied I cannot get through. They emailed back, y

Questions

 • Apple

8

1

0

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