Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

582

3

0

Accepted Solution

Official Solution

Port Forwarding from a BGW320-500

Just 'upgraded' and can't seem to get port forwarding to work. I've worked through the HOWTO ( end of this posting ).  The target computer is running linux ( no firewalls turned on - I've specifically turned any/all off) and is physically  connected to the modem via Ethernet.  Finall

Questions

12K

13

Accepted Solution

Official Solution

A new smartphone every year?

How do I qualify to get a new smartphone every year   [Subject edited for better exposure]

Questions

1.4K

2

0

0

Accepted Solution

Official Solution

Help!!

Can I trade my iPhone 5c for an iPhone 5s on AT&T next? Now that the iPhone 6 has come out the iPhone 5s price has dropped to the 5c price before the iPhone 6 came out.

Questions

2.9K

3

0

0

Accepted Solution

Official Solution

Upgrade packaging kit never sent despite three requests

My son and I have requested the upgrade packaging kit 3 times since September and were given assurances and a reset of the upgrade time period, but still haven't received a kit. It certainly seems like an ATT strategy to delay the upgrade amount until we give up. I see others with this issue online.

Questions

42

4

0

Accepted Solution

Official Solution

Question about return policy on new contract and phone.

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-60

Questions

8.1K

9

0

0

Accepted Solution

Official Solution

Can i just upgrade my plan to 5g and not change others plan?

I'm on a plan with 4 others who have iphone x. I have a an Iphone 12. Can i just upgrade my plan to 5g and not change others plan?

Questions

90

3

0

Accepted Solution

Official Solution

Internet 18 & Future Availability

I'm moving into an area where, according to both the availability tool on the website and the customer service line, Internet 18 is the only service that is available. As a result, I have a few of questions that the customer service rep I talked and the rep at the retail store was unable to answer:

Questions

83

1

0

Accepted Solution

Official Solution

Galaxy S6 $200 Visa Reward Card

Hello, I have been waiting for $200 Visa Reward card for more than 3 months. It was an upgrade offer for Galaxy S6 for my spouse. I confirmed with chat with an agent that I am eligible for the offer. If not, I would not have started AT&T Next with Galaxy S6. I have chatted a couple of times before t

Questions

5K

6

0

0

Accepted Solution

Official Solution

Regarding bill credit and phone upgrade

I purchased an iphone 7 plus last year on att next every year. There was a promotion going on, $650 bill credit monthly divided in 24 months if you give iphone 6/6 plus. I gave my 6 plus and I am getting bill credit. Now, as I am eligible to do upgrade to iphone X. If I upgrade my iphone 7 plus to i

Questions

3.5K

5

0

0

Accepted Solution

Official Solution

FamilyTalk 550: any discount for *not* upgrading?

My wife and I are trying to decide whether to keep her iPhone 5S (upgraded last week) or "roll back" to her 5. At issue is whether there is a drop in the cost for her line if she doesn't upgrade. Currently, we pay $50/mo, but if we did a "buyer's remorse" and returned the iPhone 5S, would the line s

Questions

729

1

0

0

Accepted Solution

Official Solution

switching from prepaid 3G phone (ATT) to new iphone SE postpaid - how to do this and keep the same phone number?

I have a prepaid gophone - an old 3G flip phone. Just got a new iPhone SE. Expect I need a new SIM card as the old one is unlikely to fit. Want to keep my old phone number and switch to a higher data postpaid ATT plan. Do I have to go into a store (want to avoid that right now)?  Can

Questions

198

3

0

Accepted Solution

Official Solution

S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

Questions

2.2K

20

0

Accepted Solution

Official Solution

Upgrade internet speed + avoid contact with technician during COVID-19 outbreak

Because I am working at home and kids are taking lessons online, I would like to upgrade my internet from Internet 24 to Internet Internet 45. When I try to make the purchase, it says a technician has to come over to make the change. Is this something that can completely be done outside, seeing as

Questions

476

0

0

Accepted Solution

Official Solution

AT&T Unlimited Your Way Plans – Get The Scoop from the AT&T Community

Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans!   Ready for the next level of communication and entertainment? Go to&nbs

Questions

222.4K

31

0

0

Accepted Solution

Official Solution

iPhone XR Trade In Credit Never Applied in Full

I came over to AT&T back in November and traded in my iPhone XR that was in great shape to AT&T for a free iPhone 13 (installment credits.) - The only thing I ever got for my trade in was $135 - What on gods green earth? I thought I signed up for the $800 trade in promo back a few months ago

Questions

1.1K

8

0

Accepted Solution

Official Solution

ATT Surface 3 Tablet not showing on myatt

Mine is working perfectly. It was running Windows 8.1 when purchased from ATT, but now I have upgraded to Windows 10. Now, when I check the devices under the family plan, the tablet, instead of showing up as an icon of the surface 3, now shows up as a generic phone icon. I am thinking that becuase o

Questions

1.9K

5

0

0

Accepted Solution

Official Solution

ACP Benefits

Will a user lose the ACP benefit that’s applied to their plan if they change to another plan on the same account. i.e, switch their plan from the $30/mo to a $40 or $65/mo plan.

Questions

222

4

0

Accepted Solution

Official Solution

Earthlink Upgrade plan

I have a 24 mbps plan as of right now i want to upgrade the highest speed which is 75 mbps but when i look on the downstream max rate is 55 mbps do i have to upgrade my equiment or anything else or it doesnt mean anytihng

Questions

373

1

0

Accepted Solution

Official Solution

When will I be able to purchase AT&T Fiber?

ATT came through my neighborhood and installed fiber infront of all the houses, when will I be able to purchase it? They just finished my neighborhood the other day.

Questions

85

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.