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I'm moving to a new address

Hello, I am moving to a new address this month and have not been able to successfully speak with an employee online or over the phone to submit the new address information. We will be moving in 10 days. I know this is not an easy time to get in contact with the COVID-19 quarantine, but I want to mak

Questions

 • AT&T Internet Installation

32

1

MDU Fiber Optics Project

I am the HOA manager for a large condo complex. This is an old foot print with old Southwester Bell and AT&T boxes on property.  Most of the boxes are falling apart, don't have covers on them and wiring hanging out everywhere.   The last technician that came out told me that he c

Questions

 • AT&T Phone Equipment

22

2

0

S10+ Still on February Security Patch

My S10+ is still on the February security patch and will not update. If I check for an update, it says my software is update. I have checked my numbers with the current ones on here and it is not.

Questions

 • Samsung

123

1

0

0

S9 Android pie update

I haven't received an update. And What if my phone is unlocked, but it's AT&T phone. Can I still receive an update? And the phone located overseas and using different sim card. Can it still receive an update?Thank you

Questions

 • Samsung

311

1

0

0

Latest software update. Check charging cover

Please help me get this message to someone doing device QA. I have the S4 Active and have discovered a nuisance issue that is beginning to get under my skin.  With the recent update to 4.4, AT&T feels it is necessary to remind you to close the charging port after each charge, as if you could forget.

Questions

 • Android

377

1

0

0

Note 9 Security Patch

I have a new Note 9 that is unlocked and I am on AT&T network. Phone says it has a security patch with a November 2019 date and it is running Android 9. When I go to settings and try to update the software it says phone is up to date. Phone is new, so storage is not an issue, it was fully charged an

Questions

 • Samsung

31

1

0

When will ATT release a new gateway to replace Arris BGW-210?

I have the fiber 1000 plan and currently using my own router. I have a gig dumb switch between the ONT connection, then from the dumb switch back to my gateway after successfully entering the BGW 210 MAC into my personal router. I experience ok speeds but I am limited on mobile devices.

Questions

 • AT&T Fiber Equipment

364

2

0

Got settings update to 41.1 and poor signal now

Got carrier settings update to 41.1 two days ago and since that time almost no coverage at home a poor signal outside. No more LTE, 4G max. No other settings/env changes. Had no such issue for a year. Have iPhone Pro. Zip 10023.

Questions

 • Network Coverage

752

1

0

Android 3.1 Update

I received a replacement phone under warranty and would like to see if I could get the One UI 3.1 update. When I try to update the phone from 3.0, it keeps telling me my phone is up to date? Is there a way I can update the replacement phone by forcing an OTA update? Currently, I have a Galaxy Note 2

Questions

 • Device Features

33

8

0

U-verse BGW320-500 issue

My BGW320-500, BGW320-505, U-verse story Sorry if this is long, but I wanted to share this story so that it might help. I have a 2200 rectangular ranch home with a full finished basement. I have AT&T fiber coming into a closet in the center of the house. Initially the router supplied by AT

Questions

 • AT&T Fiber Equipment

457

1

I WANT TO UPDATE MY GALAXY S6 EDGE PLEASE!!!!!!!!

Here the tech stuff. I have a Galaxy S6 Edge from the USA, bought with a contract when I was with AT&T. Device IMEI number:[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers

Questions

 • Android

1K

8

0

0

Windows 10 mobile release update to upgrade Lumia 640xl 8.1 phone

Microsodt rolled out Windows 10 mobile for some Windows 8.1 phones. Microsoft offers Windows 10 adviser upgrade app through microsoft store to see if your phone is elgable to have Windows 10 mobile on my device.I have Lumia 640 XL LTE Windows 8.1 phone download the Windows 10 adviser app to see if i

Questions

 • Phone & Device Upgrades

1.4K

5

0

0

How to update my 3801HGV router to the latest firmware?

I'm wondering how to update my 2Wire router 3801HGV to the latest software available. My current version is 6.11.1.29-enh.tm.

Questions

 • AT&T Internet Equipment

2.3K

1

0

0

Wifi Gateway

Is it possible to get a one for one Wifi Router replacement?  I consistently have to reboot it, change channels, restart it, etc.    I would buy my own but I understand ATT does not allow this, sadly.   My issues happen regardless whether I am connected through Wifi or stra

Questions

 • AT&T Fiber Equipment

25

1

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

 • Wireless Billing

13

2

0

U-Verse DVR updated and deleted entire library of recordings. How do I restore them?

So today I was television (Gold Rush) and in the middle of the show, the Uverse gear appears on the screen and starts updating the main DVR. After the update all of my recordings were deleted. I was at roughly 60% DVR storage full (roughly 70 hours left to record) and now the recording space says I

Questions

 • U-verse TV Equipment

295

3

0

0

Upgraded speeds in the area

I am looking to purchase a house and show you offer 50 mbps is there any hope for upgraded speeds possibly up to the 400 or 500 mbps coming anytime soon?

Questions

 • AT&T Internet Equipment

16

2

0

ATT Prepaid: No service

Hello, I just paid my service bill for my iPhone but I have no service whatsoeverThe website simply says "0.00 due now"Can anyone from ATT help me? Thanks!

Questions

 • Account & Usage

50

1

Cant update device help

When i go to att.com/UpdateDevice all i get is a white blank screen. I'm trying to update my new phone

Questions

 • Apple

310

1

0

0

LG V35 June 2020 Security patch for Android availability

When will the June (or later) 2020 security patch be made available for the V35?

Questions

 • Device Features

6

1

0

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