Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (246)

Relevance
Trouble synching ESPN+ app on Roku stick w/ Uverse account

I have a smart TV which is not hooked up to any cable service. Using a Roku stick I often watch the ESPN+ app. I have an ESPN+ subscription and I am also logged in with my ATT Uverse account. However, if I try to watch any content that is aired on ESPN proper, or ESPN2 (in other words, the content t

Questions

 • Watching U-verse TV

131

4

0

Closed

Shipping and Product Return

We were having trouble with the voice recognition and response on our existing remote control device and our first Direct Stream box. I called the 800 people who said, no problem, we will send a replacement.  In the meantime we decided we needed a second AT&T Streaming Box.  We went t

Questions

 • U-verse TV Equipment

21

3

0

Samsung UN32J5205AF 32" LED TV SLOW WIFI

I recently had a Arris BGW210-700 installed with 100MBit service, we upgraded from 12MBit ADSL. My Samsung UN32J5205AF was working fine connected to WIFI, streaming apps (Netflix, Hulu, Amazon Prime) worked fine and services were usable across the board. Now, since upgrading the RG and service, my T

Questions

 • AT&T Internet Equipment

432

12

0

0

TP-Link Mesh Network with NVG599

I have an NVG599 Gateway for TVs and Internet. I want to put a TP-Link Deco P9 Mesh Network for better house wifi use. How do I set up the Gateway router and TP-Link router to continue TV service and have a functioning wifi system?

Questions

 • AT&T Internet Equipment

524

5

0

How do I split the internet connection coming from my main Uverse DVR box?

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Questions

 • AT&T Internet Installation

233

0

0

BGW210 GW and Coax Connections to U-Verse STBs/NVRs

A technician is coming to my house in a couple of days to switch my Pace 5268AC gateway with an Arris BGW210-700 gateway. I am having some problems getting their 5268AC "gateway" to play nice with my home network since it doesn't perform true IP passthru to my router. Background: I have a U-verse

Questions

 • U-verse TV Equipment

60

1

0

24 hour and counting ATT uverse internet and TV outage in Los Angles area

I'm in Culvers City (Los Angeles) and have had no internet or TV for the last day. Definitely a remote network issue as all the model lights look happy. Called twice and got the generic "known issue, we're working on it". Anyone else having issues?

Questions

 • U-verse TV Account

368

1

0

0

Where's all the HD I was promised

I was with Comcast before I made the switch to u verse and the salesman or who ever it is that goes door to door selling services, told me that I would have all the HD options I have now and not to mention, it would all be in a dazzling 1080, which he assured me Comcast doesn't provide with most the

Questions

 • Watching U-verse TV

2.4K

19

0

0

Want to watch CNN

I want to confirm about the High-definition CNN Live Stream availability on Watch TV?   (Edited)

Questions

 • Streaming WatchTV

16

1

0

Power went out, stuff is now messed up

Hello,the power went out last night. When i tried to connect to my receivers with the Mobile app, it said to make sure you were connected to the U-verse Gateway. I was. I followed the instructions to reboot the RG.I tried to reset things up on channel 9301 and i got this error."Failed to retrieve pr

Questions

 • Watching U-verse TV

509

1

0

0

Sound Turns Off when fast forward/rewinding after update

Our TV has been having sound issues since the most recent update. Like many of you, our sound was very low after the update, and I have been able to fix that issue. However, whenever we use the DVR and either fast-forward or rewind, the sound cuts off and will not come back on unless we turn the TV

Questions

 • U-verse TV Equipment

339

1

0

0

Freezing TV

This has been an ongoing issue for months now. I have 3 TV's in the house.  One has the primary box and the other two have the satellite boxes.  One of these satellite boxes constantly freezes the TV picture.  It'll pixelate, then freeze itself for a second of two, then resume. 

Questions

 • Watching U-verse TV

31

1

0

U-Verse Video Signal Loss

I recently had Uverse installed and set up my home theater. Since setting it up while watching TV approximately every 5 minutes the video signal cuts out for 1 sec two times and then returns to normal viewing. Sound loss does not occure whenever this happens. I have AppleTv and a BluRay player runni

Questions

 • U-verse TV Equipment

526

2

0

0

Why are my ATT U-VERSE receivers not reading any guide information?

All 5 of my ATT receivers are not giving any information on what is playing (tv/movie descriptions/release dates/cast, etc). It is also not showing any information on my guide past Wednesday, January 6th after 7:00pm est. I am also unable to record any programs, nor can I see the descriptions for an

Questions

 • U-verse TV Equipment

38

1

0

d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

Questions

 • AT&T Internet Plans

17

1

0

Soon to be ex AT&T customer

I am posting this as I am so disappointed with AT&T. I have been an AT&T wireless customer for over 30 years plus have had internet, TV and a separate hot spot account for several years. I have been overpaying for services and have spent over 5 hours of my life on the phone with service reps in the

Questions

 • Account Features

129

3

0

0

Wire Routing

I am planning on installing the CAT5e cable before my u-verse install and would like to confirm the correct routing. My setup will be for 4 TVs (3 wired and 1 wireless), DVR, Wi-Fi and 4 wired PCs. This is what I assume will be needed.  I will be using Cat5e cable (1) Cat5e cable from the NID to the

Questions

 • U-verse TV Equipment

836

13

0

0

Massive increase in cost of service

I received my bill for TV and Internet yesterday and my total due has increased by 50%. I called and spoke with customer service and was then transferred to Customer Loyalty Dept.  I spoke with a John who said he was the department manager.  He said that my U300 package had a previous promotional ra

Questions

 • U-verse TV Account

115

1

0

0

Unable to Pick a premium

I am getting the error "it's not you it's us. Something isn't working on our end. We'll ask you to pick a premium later." right after clicking "Pick my premium". I am using the primary account login and I have tried several browser like safari, chrome, edge and internet explorer. Any help?

Questions

 • WatchTV Activation & Setup

10

1

0

ATT Damaged my SEWAGE PIPES

Issue : AT&T has installed a service line/box and the line was drilled underneath my lawn and driveway - which is pavers bricks and went right through our property Main Sewage Line Pipe, cause major plumbing issues and also a 'SINK HOLE' in my driveway, we are afraid to even park on the driveway

Questions

 • U-verse TV Account

431

2

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.