
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Currently have the Motorola BGW210 but wanted to know if there is a better one for handling 40+ devices connected to it. Also is there a recommended wifi extender that will work seamless when moving about the house?
Questions
• AT&T Internet Equipment
I need to cancel this internet service ASAP. I am extremely unhappy with many aspects of this service (speed, technical issues, multiple service visits, etc) and I need to know if I have a contract with AT&T. As far as I know, there has never been any mention of ANY type of commitment or service
Questions
• AT&T Internet Account
To a tech whizz, I bet this issue will sound like a feather-brained hallucination but I have tried very many reasonable, practical solutions (I will list them all,) and it endures. In a nutshell: the wifi set-up I have at home is making my computer slow. To be clear, it’s not that my wifi itself is
Questions
• AT&T Internet Features
Hi AT&T, we moved apartments 6 months ago, and finally had AT&T service of a whopping 3 bars (our last place had none, for 2 years), there is a neighboring building being constructed, which is now on floor 2 of 6 of construction and our cell service is now down to 1 or 0 bars. How does AT&a
Questions
• Network Coverage
I am running Fiber from the street into my home with a coaxial converter in my garage which then runs upstairs to our laundry room which has a plastic panel where the modem sits. I have an AT&T issued Arris BGW210-700 running software version 3.20.5. It seems at about once I day I h
Questions
• AT&T Fiber Equipment
Just had ATT UVERSE installed on 8AUG, Friday, and I cannot use the internet for anything becuause I cannot communicate with any website. Sure the download is great, but if no website can register clicks on their links, it is kind of a moot point. It took ~10-15 times to attempt to logon to My
Questions
• AT&T Internet Features
Today, I upgrade my service from Internet 25 to Internet 75. An technician visit my home for install new line and replace my equipment. After all his jobs done, the internet back online but, the speed dropped to 22/2 mbps. My old Internet 25 speed was 30/4.5 it's about 30 % drop in downstream and
Questions
• AT&T Internet Plans
I am currently paying for UVerse, 45Mbps, Fiber Optic internet. I can't load Facebook, check email, play video games, watch Youtubes, etc.. Below are some diagnostic printouts: Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.
Questions
• AT&T Internet Features
I have an LT G7+ ThinQ. I did an update to the phone's software as hoping to improve the speed, but no improvement was made. I googled for help and followed the instructions to force stop all Apps. Every since then I can no longer make outgoing and receive incoming calls. Also, I
Questions
• Android
My Note 10 plus 5G is very slow on mobile data. When a speed test is performed I get maybe 10Mbps download and 0.01Mbps upload. Is there a setting somewhere on the device that is limiting my network speed. This makes all apps run slow and makes me want to throw this $1500 paperweight in the lake. An
Questions
• Samsung
I have really slow internet speed (28mb/s up, 1.77mb/s down, avg in my county is 100mb/s or more), even though I have U-verse. I have tried turning it on/off, disconnecting all my devices, disconnecting my router, everything AT&T recommends. I have even bought another modem, and still that didn'
Questions
• AT&T Internet Equipment
I just had fixed wireless installed in my home. The installer put it in the basement toward the middle of the house. When I checked internet speeds, I noticed the speed near the modem was over 20 Mbps Download and only 8.42 Mbps in my office (where I need the speed). Is there a repeater I can use
Questions
• AT&T Internet Equipment
Anybody experiences the issue I have?My plan is 300 Mps but my speed test results never get close to that.Most of the time is around 30 - 50 Mps.Restart the gateway (Arris), turn off all devices in the house but my phone, I still get the same speed. Sometimes, it goes up to about 60 Mps. The highes
Questions
• AT&T Fiber Equipment
Hi. If anyone has any insight on this issue I would greatly appreciate it. Its been nearly 2 months. For my tests I have 1 desktop PC hardwired into the router with the router's wireless radios disabled. No other devices are connected. I use https://www.att.com/support/speedtest/. My speed tests are
Questions
• AT&T Fiber Equipment
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
• Wireless Billing
I have been having a lot of issues with our ATT provided router recently. Whenever I try to use my phone over WIFI it constantly buffers, takes forever to load, and sometimes I have to completely shut off the WIFI and just use our data. My PC (In the exact same room that I am using my phone in, not
Questions
• AT&T Internet Features
ANYONE ELSE EXPERIENCING INTERNET LAG ISSUES WHILE GAMING?? I HAVE FIBER 300 MPS CONNECTION BUT LAG MAKING GAMING VIRTUALLY IMPOSSIBLE! PING JUMPS TO > 2 SEC!!
Questions
• AT&T Internet Features
I updated my Samsung Galaxy s3 to run the new kernel version 3.0.31. Unfortunately, ever since then, my phone has become very unresponsive.Texting lags where i type out a sentence, and the sentence doesnt show up until a second later.Apps are running slower then before the update.I do not have that
Questions
• Android
Since the end of December my fixed wireless service has been terrible. I am experiencing 20% to 50% percent packet loss. Huge latency, right now, into the 1000s. Can't watch videos or even game. Just regular surfing websites is almost like the old dial-up days.Had a tech come out. Told me that
Questions
• AT&T Internet Equipment
For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea
Questions
• AT&T Internet Equipment