Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.1K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Swapping Phones while on Next plan

I have an iPhone XS Max currently (Under NEXT contract), and would like to buy an iPhone X through a 3rd party. Is it possible to move the next plan to a different line or switch phone numbers to make this happen?

Questions

571

4

0

0

Accepted Solution

Official Solution

OK to move SIM from old iPad to new (Grandfathered Unlimited Data)

Not wanting to activate the embedded Apple SIM in my iPad Pro I went to an ATT store to get a carrier SIM. The employee there said I could just swap the SIM from my Air 2 to my Pro. I asked if that was allowed with a grandfathered unlimited plan and was told yes.  Can anyone here confirm that is cor

Questions

1.3K

5

0

0

Accepted Solution

Official Solution

Galaxy S8+ from AT&T to Boost

I have a Galaxy S8+ from AT&T that is no longer in use. I'd like to use for my daughter with Boost. Is this possible?

Questions

61

2

0

Accepted Solution

Official Solution

Existing SIM card in a new unlocked phone?

Hello   New user here. I am sure this question has been asked multiple times before, however I just wanted to verify with my own specific case. Im mainly here to inquire about the process of using an unlocked phone. If I had purchased an unlocked phone will I still be able to use my plan simply by t

Questions

17K

3

0

0

Accepted Solution

Official Solution

Sim card question

We are porting in a line onto our account. ATT is sending a sim card to install in the phone that we are porting in. It is a Samsung Galaxy 7S - will that phone lose everything that is on it when we change out the Sim cards? If so...how do we save the or transfer the what is currently on the phone t

Questions

592

3

0

Accepted Solution

Official Solution

How to obtain prepaid hotspot sim card online?

I have visited my local at&t store twice now trying to obtain a prepaid hotspot sim card. Each time I have been told to go online to obtain the prepaid hotspot sim card.  How do I obtain a prepaid hotspot sim card online?  Particularly the 20Gb $25 per month (paid as $300 in advance)

Questions

402

2

0

Accepted Solution

Official Solution

eSIM I just downloaded for my 6th generation iPad Pro says there is no service

I just added another line for my 6th generation iPad Pro and downloaded an eSIM card and after I installed it and powered off/on and there is no service. I even reset the iPad and network settings and nothing is working.

Questions

574

1

0

Accepted Solution

Official Solution

Is my phone AT&T compatible?

I recently got a Nokia 2760 flip (temporary phone), although I didn't notice it was "owned" by TracFone. Currently it says my AT&T prepaid sim card is invalid. If I got the phone unlocked, could I use AT&T with it?

Questions

1.1K

9

0

Accepted Solution

Official Solution

Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

902

15

0

Accepted Solution

Official Solution

Invalid SIM/No Sim Found

​I have a AT&T Motivate 2 phone that I bought in December and have had no issues with it until yesterday. It randomly popped up in the corner saying No SIM Card, so I restarted my phone and now it says Invalid SIM. I never take the phone out of its case, I don’t mess with the SIM so there’s no r

Questions

1.8K

2

0

Accepted Solution

Official Solution

Activating E-sim when outside of the United States

Question from an AT&T corporate store employee: Can you activate an E-sim with your American number when you are outside of the USA? My sister is in Turkey and currently has her American number on a physical sim card inside of an iPhone 11, but she just got an unlocked iphone 14 and wants to act

Questions

1.7K

6

0

Accepted Solution

Official Solution

New phone, will it work in Italy

I just got a new iPhone 14 ahead of a trip to Italy. I want to use the Prepaid International add-on.  My old phone (with a sim) had the proper SIM number to use in Italy as does all the other phones on my plan, but my new phone has a different SIM.  Will I still be able to use my new phon

Questions

234

3

0

Accepted Solution

Official Solution

How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

4.1K

6

0

Accepted Solution

Official Solution

Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

166

4

0

Accepted Solution

Official Solution

Can I reactive my SIM CARD from another country?

Hello! I have a AT&T sim card that I used in US between 2019/20, I will go back and I still have this SIM. I would like to active a prepaid AT&T method plan from Italy before I travel but I need to be sure that this SIM Card is still activated. How can I do it? Thanks for help.

Questions

158

1

0

Accepted Solution

Official Solution

Wanted to add a secondary phone number on my iPhone that would be a PREPAID Account

Why is this so complicated?

Questions

587

5

0

Accepted Solution

Official Solution

Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

16.5K

257

Accepted Solution

Official Solution

Two new iPhone 12 Minis - one connects to 5G, the other does not

Hi all, I've recently purchased 2 new 12 Minis, one for my son and the other for my daughter. Both are on my family's Unlimited plan. My son's phone was an old line, adding a new device. Transferred from an iPhone 6S. My daughter's was a new line, new device. My son has reported that his phone n

Questions

282

11

0

Accepted Solution

Official Solution

eSIM to physical SIM.

I currently have an iPhone 13 with a physical SIM. I will be traveling abroad and scanning a QR for an international eSIM during my travels.  When I return, I wish to transfer the AT&T physical SIM to the eSIM.  This is in my wheelhouse.  I understand this procedure. Is it pos

Questions

17.8K

7

0

Accepted Solution

Official Solution

Reactivate SIM card

If I've stopped auto prepaid for a long time, Will the account be deleted? Is it possible to reactivate my SIM card?

Questions

266

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.