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Direct TV SCAM

I received a very professional sounding call from AT&T Direct TV offering me half off of my Direct TV monthly bill. I returned the call to 866-787-0107 and again a very professional voice led me to an "agent" with an eastern accent who processed my request. Looking back on it, the professional v

Questions

 • Watching U-verse TV

1.2K

1

0

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Official Solution

Two "AT&T employees" door-to-door legit?

In our growing neighborhood in the past four years, we've had at least three AT&T door visits which hasn't bothered me until yesterday.  Prior "ATT" visits were typically congenial - I'd mention I was satisfied with my current provider in all aspects- reliability, price, bandwidth, etc. Th

Questions

 • AT&T Fiber Ordering

3.6K

10

0

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Official Solution

fake internet speed advertised

Hi-so today I called AT&T to upgrade our grandfathered u-verse plan, basic 6, to upgrade to the advertised 50 mbps internet as basic 6 was just starting to fall out of favor. I would get anything higher than 50 mbps, but thats the only thing there. So i called and asked to upgrade to 50, but they cl

Questions

 • AT&T Internet Plans

341

2

0

0

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Official Solution

I have been charged for data I did not use!

Hello, I have just gotten a bill for my monthly wireless data use for a device that is used for work.  It is nearly always in a place where there is already a stable wifi connection (business). My phone says I've used apps which I do not even have a subscription for! Itunes, Netflix, and others, the

Questions

 • Wireless Billing

339

9

0

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

221

6

0

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Official Solution

Closed

Illegal billing on low income Access accounts

About a year & 4 months ago I signed up for your low income program. I paid a year in advance. I never received a bill within this year nothing no emails no letters nothing. Then about two to 3 months ago my service was disconnected. Once again no emails no letters nothing. I have a mental disabilit

Questions

 • AT&T Internet Account

1.7K

6

Accepted Solution

Official Solution

Any way to get help while travelling abroad?

Anyone know of any way I can contact AT&T through email or a way I do not have to log in or turn my cellular service on? Their website is requiring text verification for me to log in.  They are charging me roaming charges fraudulently since both phones on this trip on my plan have had roam

Questions

 • Wireless Billing

122

4

0

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Official Solution

Final Reminder - Update AT&T Pro-Mail Now

I have been receiving emails such as the one below that tells me to update AT&T Yahoo Mail or my account may be closed. Each email has been sent from some random email address and provides a link to use to update my account.  Based on the random email addresses and sometimes different link

Questions

 • AT&T Mail Features

4.6K

5

0

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Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

Questions

 • The Military Discount

74

4

0

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HATE TEXT from unknown AT&T Cell # @mms.att.net

Can someone at AT&T help with shutting down the owner of the number above? I received a message that says (Edited per community guidelines) on 15 Sep 2020 at 0736 hrs. The phone area code seems to be St. Louis.  

Questions

 • Wireless Account

260

2

0

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Official Solution

Suspicious Text Message from ATT&T

At 4:57 AM This morning, I received two back-to-back suspicious looking texts from ATT&T: It came from the number 746 118-88. I removed the PIN but here is the message. Why is this happening? I never initiated a PIN code request for login.    AT&T Free Msg: Please use this single-use PIN to complete

Questions

 • Wireless Account

56.9K

18

0

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Official Solution

Ringtone for Caller Protect or Nomorobo identified calls

Has anyone created a contact or other scheme to have a special ringtone for junk calls identified by Call Protect and/or Nomorobo? Each has a special line (ID?) for identified spam calls (Nomorobo has Robocaller and Neighbor spoofing labels for instance). This is for an AT&T iPhone with iOS 13.6

Questions

 • Tones, Games, Videos, More...

65

2

0

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incoming messages on hold

I just received this message   AT&T Update™ <[email scrubbed]>   Tue, Jul 21 at 2:46 PM     Dear AT&T User,    Your incoming messages were placed on hold due to our recent upgrade to our database Kindly VALIDATE your mail-box to receive new messages that are pending.    Thanks for u

Questions

 • AT&T Internet Security

430

3

0

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How to redial second to last number called?

How to redial second to last number called? Mother with dementia called wrong number, gave them all sorts of personal information, and I need to figure out what number she called.

Questions

 • AT&T Phone Features

201

9

0

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Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

 • Account Features

2K

10

Accepted Solution

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

8.7K

37

Accepted Solution

Official Solution

Unwanted texts from mms.cricketwireless.net

I posted my phone number in a "for sale" ad on craigslist. Got a spam/scam text from 1410100XXX. Fine - I can block one number and move on.   BUT, somehow the scammer messaged many people the same thing, and now I am receiving all the replies to the scammer's original message, all from different 141

Questions

 • Data & Messaging Features, Internet Tethering

16.6K

28

Accepted Solution

Outside salesman promised a price of total bill if I switched providers, bill is $95 higher than promised price, and without insurance.

In March of this year, I was approached at a Kroger by two young AT&T outside salesmen, (Emmanuel was the one that logged my sale). He asked about my current service provider and if I would consider switching.  I told him what I had with T-mobile, how many lines, and what phones we had.&nb

Questions

 • Wireless Account

31

4

0

Accepted Solution

AT&T sent me a Visa Debit reward card with ZERO balance -- I will be calling to cancel tomorrow morning because of this scam

I ordered AT&T Fiber with the promise of a $150 reward card. I received the card and called to activate it. After doing so, it said I had "zero balance." The card doesn't even register with the online rewards center (rewardcenter.att.com/reward). I have liked the service so far, but will have

Questions

 • AT&T Fiber Account

43

2

0

Accepted Solution

AUTO WARRANTY CALLS

Why am I having to block at least 3 to 6 calls a day about an auto warranty. AT&T it's time you stop these harassing calls from coming through. 205-647-7949 205-647-2810 205-647-1609 205-647-7393 205-647-7269 205-647-7949 205-255-1031 205-587-3097 631-776-4280 205-589-7209 205-273-

Questions

 • Other Phones & Devices

36

4

0

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