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Return policy / number of days allowed for trade in on ATT Next program - I need help

I upgraded from a Samsung Galaxy S6 to a Samsung S7 edge through the Best Buy online store going with my second Next plan. My S6 had Android v7 and my S7 Edge had Android v 6.01 - that really surprised me since the S7 was a newer phone. I tried to do a software upgrade and got the message that my ph

Questions

 • Phone & Device Upgrades

1.2K

1

0

0

Epson printer wireless print from apple iPhone or i Pad using Epson iPrint app.

Having trouble getting connection between iPhone or iPad and Epson Printer WF-3640 using the Epson iPrint app.  I have worked thru the ATT suggestions to no avail.  App connects to printer, says it's ready; go to email to print message, connect to printer, says no printer found.  What nest???

Questions

 • Apple

522

3

0

0

Do I really have to pay more per month if I upgrade with a 2 year contract?

I've been with ATT for over 5 years. I've NEVER upgraded during that time and still have an old iphone 3GS. I've been waiting for the iphone 6 to come out so I can finally get a new phone, but a few months ago we switched from our old plan which was $125 a month to the mobile sharing for $97 a month

Questions

 • Wireless Account

18.5K

40

0

0

Trade In Question

If I have a couple payments left on my OLD phone, can I pay it off after I trade it in and keep it and use the NEW phone on the Next plan? I have my new phone now, but I haven't mailed in my old one yet. After looking online, I only owe like $70 on it to pay it off. So, even though I have both phone

Questions

 • Phone & Device Upgrades

515

2

0

0

Keeping grandfathered unlimited when upgrading with NeXT?

I want to pick up a new iPhone 6s (or whatever it will be called) when it's released in a few weeks.  I currently have a grandfathered unlimited data plan.  In the past I could keep that plan when upgrading, but recently AT&T changed it so that when buying a new phone, the only option is to pay for

Questions

 • Phone & Device Upgrades

1.7K

4

0

0

When and where does new NEXT loan show up?

In early December I changed my Mobile Value Share 3-line dumbphone plan to 2 dumbphones and a smartphone and, at the same time, bought a smartphone from ATT using the NEXT method. When I (successfully) view my plan online, it appears to correctly show the costs associated with the plan - all lines s

Questions

 • Wireless Account

433

2

0

0

BEWARE Next Online Upgrade

Beware:  When upgrading your phone through NEXT online, the amount "forgiven" on your payment plan shows up as a "past due" balance until they receive your phone, even though you have 14 days to return your phone to them.  And then, it may take 1-2 billing cycles to be removed from the account! What

Questions

 • Wireless Billing

303

1

0

0

AT&T Next 24 trade-in ... *after* one year?

I have an iPhone X on the AT&T Next 24 plan.  I started it on Jan 2nd 2018 so I was eligible to upgrade as of 3 1/2 months ago (as I type this, April 20th). I'm paying $41.67/month for the phone.  I didn't turn it in on Jan. 2nd 2019 for several reasons.  But now my battery case is broken and not ch

Questions

 • Phone & Device Upgrades

311

1

0

0

Next Plan Return Chronic Problem

Hi there,  I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope.    I am on the yearly NEXT plan.   My upgrade was scheduled for a few months back.  I ordered my updated phone (iPhone XS Max) in December 2018 and el

Questions

 • Wireless Account

318

3

0

0

Switching from AT&T next to normal 2 year contract

Hi, I am learned that a att next plan does not have an ETF applied when the line is cancelled. I would like this to happen if I were to cancel but therefore I need the normal $40 monthly plan. I contacted att but they said it was not possible with no reasoning behind it. I am confused because this $

Questions

 • Wireless Billing

527

1

0

0

AT&T Next pay to upgrade

I'm looking into the pay to upgrade with trade in on our Next plan and it says phone must be in good physical condition. The phone I want to trade in is in good conditon, but there is a very, very minor ding on the side of the phone. Will AT&T still accept it as the trade in?

Questions

 • Phone & Device Upgrades

374

1

0

0

Unable to unlock device under ATT Next Plan

Hi -    I'm trying to remain calm about my entire ordeal, but I'm to the point where I may end up having a stroke due to the frustation that I've encountered today.    I connected via your Live Support Chat in an effort to have my new phone (purchased via ATT Next Plan) unlocked. This process is not

Questions

 • Samsung

4.7K

5

0

0

My experience with returning a phone, fees that weren't mine, SmartLabel returns & customer service

My experience reading the forum beforehand helped a bit.  I find it's always more helpful to check out what people are saying before instead of coming after you did it "wrong" and have everyone tell you why.   My issue: I had three new phones shipped out to me, one of them had a bad m

Questions

 • Wireless Account

1K

2

0

0

Using the Mobile hotspot Unite Explore device connecting multiple wireless cameras.

I have 4 wireless cameras and a desktop connected to the mobile hotspot wifi for security purposes. The cameras keep going off-line, one-by-one, then back on. Is there a solution to keeping each camera on-line simultaneously?

Questions

 • Other Phones & Devices

232

0

0

0

NEXT Scam

Why cant you train you sale people to be able to explain this to us, and if our bill is going to go up, not lie to us,  My wife went in to get new phones for her and our daughters, and was told the same thing, you would pay the $25 dollars for the NEXT upgrade, but get a $25 credit on your bill. Hey

Questions

 • Wireless Billing

379

1

0

0

Unlock ATT Next BOGO phone

I bought 2 XR on BOGO in Jan 2019 under ATT Next Every Year. I am in India and need to use my phone with other SIM. How do i get it  unlocked and still receive the Credits for BOGO?

Questions

 • Wireless Account

567

7

0

0

AT&T lied about the Next plan

Back in May my Motorola Atrix was pretty much unusable. It had a cracked screen and I was no longer able to use the touch screen. My upgrade wasn't until October but on several occasions a representative from AT&T has allowed me to upgrade a little early. I usually upgrade and get a $50-$100 device.

Questions

 • Account Features

2.5K

51

0

0

Accepted Solution

Official Solution

Upgrading phones in the middle of an AT&T Next 24 agreement

Hi, so I have a Note 4 and I want to upgrade to the iPhone 6S Plus in a few months which means I will have completed 6 months of my AT&T Next 24 agreement. Since I am paying this phone for 30 months and it will be 24 months by the time I want to upgrade, I want to know if I could pay off the remaini

Questions

 • Phone & Device Upgrades

2.1K

7

0

0

Accepted Solution

Official Solution

AT&T Next Every Year return.

If I trade in my phone with AT&T Next Every Year and get an upgrade, what happens if I want to return the phone? I'd then basically have a line with no phone and no device payments on it right?

Questions

 • Phone & Device Upgrades

3.8K

8

0

0

Accepted Solution

Official Solution

iP6S upgrade: AT&T Next or Apple 12 months?

I just returned from an AT&T store. AT&T actually charges $2 more per month for the iP6S 128 GB than Apple would for 12 months which is bundled with Apple Care. I know it would be easy to use MyAT&T to upgrade from my current iP6 128 GB this Saturday but how would that work using the AppleStore? Is

Questions

 • Apple

2.8K

7

0

0

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