Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,

NOT only 1 but 2 times we participated on a BOGO sale, walked out of the store w our phones both times only to find out we were paying monthly installment payments for our free phones. We called multiple times and even went back to the store. Everytime we were told they had fixed it and would be get

For months, I have been trying to cancel my home phone service as I was no longer under contract (bundle). In early November, I believed that this was accomplished but was surprised to see the home phone on my bill.   Fast forward to today, my service plan has escalated from $149/mo to $209/mo and t

In Oct 2016 AT&T store in Staten Island customer rep. took my Samsung S7 edge and told me that i would not have to make anymore payments on the phone and issued my a new iPhone7. In March while reviewing my bill I saw that the phone was listed as my wife's phone and I was still paying for it. I spen

It all started a little over a month ago when I called AT&T to get pricing to set up a brand new account. I got pricing and then had to wait to talk it over with my husband. After we made the decision to move forward with a new company, I called again. At that time, i was given completely different

I wanted to be able to bring my home phone (landline bundled with internet: UVERSE) between our two homes.  We have had an internet phone before, so I knew that it was possible to get something like this.  The representative asked how much I was paying currently.  I explained that we had a UVERSE bu

I have DirecTV, Internet & now wireless and I will not accept how this location conducts business and illegally does transactions.. I am insulted my intelligence is insulted when I have MBA, told that phone care does different issues and is not accepted by said location.  I am am not impressed with

Hello,I need to file a complaint against a store (a CORPORATE store in Lone tree, CO) and an employee practice - How can I get the district manager's information?  calling customer care is useless. Or do you recommend the regular route: FCC/FTC/BBB complaint? Talking to the manager is useless since

I currently have 4 lines with AT&T and also an Ipad on the bill, I live in the US.  20gig/month with rollover, I'm in the USA. When I called today to see if there were any new/better deals I was told yes and that I was getting a much better plan than my "old" one.  I'd be getting unlimited data, fas

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

i been a loyal att customer for many many years ! MY STUPIDITY ! MY BAD ! Every couple of months on the phone with att ( an hour or two ) to change plans and to make sure I will not be charged huge amounts of money, while T-Mobile or Verizon offers such good rates , including international travel. H

In July, I discovered my AT&T contract had expired and sought to renew it. I was quoted a pre-tax/fee price of around $125 for Internet 100/Uverse 200. When I received my bill in August, I discovered that this deal had not been applied. I called customer service and asked what had happened. They did

I received my "defective device" back today...but this phone had it's screen shattered. I was told by AT&T that my phone did not qualify for warranty because it was shattered... The Phone I sent in had NO physical damage when I boxed it up and sent it to AT&*TThe phone I got returned today looks lik

Switched from my mobile carrier that I have been with for many years to att last week!  The salesman was new, but very accommodating!  I had spoken with several agents on the computer prior to going to the store.  I knew that as a teacher and a graduate student I would likely have discounts coming m

I went into ATT store in November 2016 to upgrade my phone. Guy told me that I'd get it free if I added Direct TV and in the end would pay $5 less. Now, my fault because I didn't look at my autopay amounts until now (9 months later), but utter lies. I pay for Direct TV *and* installment plan on iPho