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Misled about cost of wireless plan and stuck with fee

I wanted to be able to bring my home phone (landline bundled with internet: UVERSE) between our two homes.  We have had an internet phone before, so I knew that it was possible to get something like this.  The representative asked how much I was paying currently.  I explained that we had a UVERSE bu

Questions

 • Wireless Billing

237

2

0

0

Nothing but lies and letdowns!!!

NOT only 1 but 2 times we participated on a BOGO sale, walked out of the store w our phones both times only to find out we were paying monthly installment payments for our free phones. We called multiple times and even went back to the store. Everytime we were told they had fixed it and would be get

Questions

 • Device Features

274

2

0

0

Brand New Customer with the worst experience of her life

It all started a little over a month ago when I called AT&T to get pricing to set up a brand new account. I got pricing and then had to wait to talk it over with my husband. After we made the decision to move forward with a new company, I called again. At that time, i was given completely different

Questions

 • Wireless Account

197

1

0

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Customer Service Rep just lied to me and admitted they lied

I came home to a dead DVR box and called AT&T about bringing it in and switching it out for a new one. Can't do that.  "It's against policy"  I kept asking to speak to managers or someone higher up.  Finally ended up with Ryan.  I had also been online and found the name, phone number and email of th

Questions

 • Watching U-verse TV

4.4K

22

Customer service lies when trying to discontinue internet service

Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,

Questions

 • AT&T Internet Account

251

0

0

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Difficulty getting ADSL service - still connected to DSLAM but customer svc says no ports available

I've been attempting to get my ADSL service re-connected at this location for two years now.I previously had service in this home for eight years - then had to cancel for several months.After trying to set my service up again, I was told that DSL is not available due to the DSLAM not having any open

Questions

 • AT&T Internet Account

585

3

0

0

AT&T consistently lies about prorating your final bill

If you landed here, I’m sorry this happened to you too. But there will be consequences. I now have several consented recordings for evidence, and will post on YouTube with a link here soon. if you end your agreement within a billing cycle YOUR FINAL BILL IS NOT PRORATED DESPITE WHAT WHEY SAY ON THE

Questions

 • Wireless Account

719

16

I am a bit confused on Warranty. Why do the pics that AT&T officially sent not match what I sent in?

I received my "defective device" back today...but this phone had it's screen shattered. I was told by AT&T that my phone did not qualify for warranty because it was shattered... The Phone I sent in had NO physical damage when I boxed it up and sent it to AT&*TThe phone I got returned today looks lik

Questions

 • Wireless Account

153

2

0

0

Horrible service ! unacceptble charges, lies ! Lies ! LIES ! And hours on the phone with no result

i been a loyal att customer for many many years ! MY STUPIDITY ! MY BAD ! Every couple of months on the phone with att ( an hour or two ) to change plans and to make sure I will not be charged huge amounts of money, while T-Mobile or Verizon offers such good rates , including international travel. H

Questions

 • Wireless Billing

313

6

0

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Store Complaint

Hello,I need to file a complaint against a store (a CORPORATE store in Lone tree, CO) and an employee practice - How can I get the district manager's information?  calling customer care is useless. Or do you recommend the regular route: FCC/FTC/BBB complaint? Talking to the manager is useless since

Questions

 • Wireless Account

206

2

0

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Were other customers lied to in Fall 2016 about a "free phone upgrade" if you add Direct TV?

I went into ATT store in November 2016 to upgrade my phone. Guy told me that I'd get it free if I added Direct TV and in the end would pay $5 less. Now, my fault because I didn't look at my autopay amounts until now (9 months later), but utter lies. I pay for Direct TV *and* installment plan on iPho

Questions

 • Wireless Billing

105

1

0

0

ATT location in Alexandria, LA lacks any and all customer support, lied to, accused of being a liar

I have DirecTV, Internet & now wireless and I will not accept how this location conducts business and illegally does transactions.. I am insulted my intelligence is insulted when I have MBA, told that phone care does different issues and is not accepted by said location.  I am am not impressed with

Questions

 • Wireless Account

116

1

0

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Loathe liars

Switched from my mobile carrier that I have been with for many years to att last week!  The salesman was new, but very accommodating!  I had spoken with several agents on the computer prior to going to the store.  I knew that as a teacher and a graduate student I would likely have discounts coming m

Questions

 • Wireless Billing

141

4

0

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ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

 • Wireless Account

1.1K

16

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Adventures with customer service: Lies, lies, lies

In July, I discovered my AT&T contract had expired and sought to renew it. I was quoted a pre-tax/fee price of around $125 for Internet 100/Uverse 200. When I received my bill in August, I discovered that this deal had not been applied. I called customer service and asked what had happened. They did

Questions

 • AT&T Internet Plans

627

3

0

0

After 20+ years with ATT - enough lies and "customer service"

I currently have 4 lines with AT&T and also an Ipad on the bill, I live in the US.  20gig/month with rollover, I'm in the USA. When I called today to see if there were any new/better deals I was told yes and that I was getting a much better plan than my "old" one.  I'd be getting unlimited data, fas

Questions

 • Wireless Account

220

3

0

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