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AT&T unlock portal doesn't recognize my IMEI

I have an old cell phone that was locked to AT&T and I'm trying to unlock it.  However, when I enter its IMEI number (***) into AT&T's unlock portal (https://www.att.com/deviceunlock), it says:     Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *

Questions

 • Other Phones & Devices

500

1

0

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Issue getting the latest update on my LG pheonix 3 device

I am from the Caribbean, I purchased an LG Pheonix 3 unlocked from the U.S. I am trying to update to android 7 from 6 but the device says that the device has the latest update. Android 7 for this device was rolled out in 2017 so waiting isn't really an option. Is there something I can do to receive

Questions

 • Android

13

0

LG G4 boot loop warranty replacement phone

Hi, I got a new LG G4 phone in March 2016 and last week, it got the dreaded LG Boot loop issue. Mine is a business account phone and talked to the AT&T support and today I received a replacement LG G4 phone. When I checked the IMEI number in the imeidata.net website of the replacement phone, found t

Questions

 • Android

1.6K

3

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LG G8x ThinQ - Non responsive

Hello, after the latest update, my LG G8x ThinQ has gone from touch screen not responding to now not even turning on! It was fine till the last update a few day/week ago.  After that I started to notice the touch scree was not responding as usual.  But earlier today it started getting th

Questions

 • Other Phones & Devices

9

0

0

LG V20 - Language Selection, Registration, ROM Capacity, Battery Care, Software Updates

Hello, I am asking these questions because the User Manual is inadequate in supplying the information I am seeking. My Sister, in Australia, received, on my behalf, a NEW (Brand New In Box) Unlocked AT&T V20 phone from an Ebay Seller in Hong Kong. She will be forwarding it on to me in Sout

Questions

 • Other Phones & Devices

9

1

0

Network unlock

Hi,I can't unlock my device (LG G8) I bought it on ebayseller said that there are clean imeiHe came to me and everything is great, I asked for an unlock and got this answer: "your unlock request was denied because your account hasn't been active for at least 60 days."What should I do now ?? The sell

Questions

 • Android

38

1

Formerly T-Mobile LG Stylo 4 not working at my Home

I purchased an unlocked LG Stylo 4 (LM-Q710TS) from an individual. I took it to an AT&T store where they verified that it was unlocked, set me up with AT&T service, verified that I have AT&T service where I live and made sure it was working for voice, text & data. When I got home, 70 miles away, I h

Questions

 • Other Phones & Devices

484

9

0

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SOS LG V10

Hello...i have a problem regarding my LG V10 h900 Unlocked versionrecently i was texting on Whatsapp & suddenly the phone froze & restarted & stuck on the LG Logotried to remove battery & plug again, it worked & turned on normally, again i opened whatsapp for texting & same thing happened..Now m stu

Questions

 • Android

202

5

0

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Green light - LG TV

My new LG TV has a green light at the bottom of the screen. It's not that big a green light - and only possible to see when background is dark/black, but it's clearly an error. I've already send it to LG technical repair, but they've just sent it back with the message (no error was found while testi

Questions

 • Watching U-verse TV

156

1

0

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Using Nubersync to tie three devices together

I have an Android phone (LG V20--Android 8.0.0) and an iPad (7th generation; 2018 model--iOS 13.5.1), and I am consittering getting a Palm phone (android 8.1) as small portable device for when I don't want to carry my full sized phone.     I'd like to use NumberSync to connect all three

Questions

 • Account Features

17

1

0

LG G pad X 10.1

Will the G pad X 10.1 be updated to nougat?

Questions

 • Android

552

1

0

Im trying to Unlock LG v35 Thinq through the unlock portal. Does the phone have to be powered on in order for me to unlock it?

I keep getting an error to retype the IMEI after I enter it. I am positive its typed right and the phone is definatley eligible to be unlocked. Does the old sim card still need to be inside? Its already been put into another phone...

Questions

 • Other Phones & Devices

9

2

0

Mobile Network is Unavailable

I have an LT G7+ ThinQ. I did an update to the phone's software as hoping to improve the speed, but no improvement was made.  I googled for help and followed the instructions to force stop all Apps.  Every since then I can no longer make outgoing and receive incoming calls.  Also, I

Questions

 • Android

23

2

0

Only speakerphone??? LG V20

My LG V20 only works if I put it on speakerphone or use an earpiece when making phone to phone calls. Otherwise my caller would not hear me, but I can hear them perfect.  However, whatsapp calls are perfectly fine. I don't need to put the phone on speaker. I  never messed with any settings but I dou

Questions

 • Android

301

2

0

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Thinking about a new phone and joining it with my directtv, internet and house phone

What kind of discount can I get

Questions

 • Online Account Access

9

1

0

LG V20 Speakers Blown After Only One Week? Please Advise.

I'm really loving my new LG V20. It has great features, an awesome screen, a good design, a metal case, and even amazing audio recording. My one problem with it is that the speakers are now completely useless. Any sound that plays through the speakers comes out as a garbled mess of incoherent buzzin

Questions

 • Android

343

1

0

0

LG V30 - Unlocked Model US998 vs AT&T Model H931

I'm new to the Forums, so excuse me if this has already been posted. I notice the Unlocked LG V30 does not have some of the AT&T Model's LTE Bands, specifically Band 30. Would that be considered a deal breaker? Anyone have thoughts on comparing the two Models and coverage?

Questions

 • Android

1.3K

1

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LG G3 (D850) – McAfee Error after Marshmallow Upgrade

Hi Everyone!   We’ve had several customers talk to us about their device receiving a McAfee PIN error message once they’ve upgraded their phone to Android 6.0 (Marshmallow). You’ll know this applies to you if your phone states “If your LG phone has locked, please enter your MMS pin to proceed”

Questions

 • Android

8.3K

3

0

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LG G8 ThinQ ATT, Switched carriers and no longer receive updates

I bought an LG phone recently which was unlocked from ATT and haven't received any updates for it. The android 10 version has been out for a while now in all carriers and I've yet to get an android update since september. My current carrier is Metro PCS. My question is, can I still get updates someh

Questions

 • Android

65

1

0

From LG G2 to LG G3 - worth switching?

Hello, I was a happy user of LG G2 since Feb 2014, then I decided to switch to LG G3. I would like to get some explanations. I can see the Voice Recorder (probably a component) in the Apps list (under Settings), but can't find anything in Apps under Home screen to record audio and voice. The same wi

Questions

 • Android

1.8K

9

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