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Porting a landline number to existing ATT account

Hi,I read a previous post about porting, and apparently I need to visit your page the allows me to see if the number is available to be ported. I did that, my number is apparently okay to port, but the only option I see is to take on a new account and or service. My need is to port my landline numbe

Questions

 • Other Phones & Devices

5.2K

5

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Question about Auto Pay due date

Does anyone know if you can choose a date that the money is deducted from your account or do you have to settle for the time of the bill date? I used to have it but the date that they took the money was sooooo inconvenient so I un-enrolled. I do enjoy the convenience of the program- just not the tim

Questions

 • Wireless Billing

1.3K

2

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How to upgrade a data plan?

My question is we just signed up and did the 10gb for $100 but now you offer 15gb for that price, how come we didn't get the extra 5gb added to our plan? My mother had a lower gb plan but you have upgraded her for your new offer.

Questions

 • Wireless Account

1.9K

3

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WHAT IS EARLY TERMINATION FEE. CAN I USE IT TO UNLOCK PHONE

purchased an Iphone 5 that is still under contract. can I pay the early termination fee and have the phone unlocked

Questions

 • Apple

813

1

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AT&T U-verse App and recorded shows?

I have the uverse app for iphone thru at&t. I recorded movies and shows but i cant watch them from the app. Its says i need to upgrade my subscription but i have u300 plus on demand and i am suppose to be able to record too. Pls help! I wait to be able to watch recorded shows and movies while away f

Questions

 • Watching U-verse TV

1.4K

1

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PoP and Hallmark channels

I have been watching POP and Hallmark channel up north for the past two weeks. Why doesn't ATT carry those channels? It looks like other customers have also requested them!

Questions

 • Watching U-verse TV

1.7K

5

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Activate new service (1-year pre-paid), port another number, already have SIM

I wish to activate a new 1-year pre-paid service and port our AT&T home landline number to it. The store gave me a SIM and said I need to do this online for the $300 1-year offer.   --The store gave me a SIM, but the offer page automatically applies a new SIM charge.  Do I need to o

Questions

 • More AT&T PREPAID Discussions

210

5

0

Accepted Solution

Official Solution

Software/Firmware Versions

How can I tell if my Uverse Residential Gateway has the latest software installed? The RG status page says the current software version is 9.1.0h12d22, and it has instructions for updating from a .bin file on my local PC. But, I can't find anything on the U-verse website about current software versi

Questions

 • AT&T Internet Equipment

1.8K

1

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Need cell phone to connect to 2.4 ghz to set up landroid

The app I need to use to connect my husband's landroid to his phone needs 2.4 ghz but we are connected at 5 ghz. I have read comments to rename the 5ghz to something else but when trying that I receive an error message that both have to be named the same.  2.4 ghz is only needed for the initia

Questions

 • AT&T Internet Equipment

18

2

0

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How to set a blank password for guest network

Many of us working from home, so I am a developer and I need to connect an IoT device to my network and I need to test connecting it to a network with no password. Please don't lecture me about security, I have been working in software for 20+ years. I only need a small window of time to perform thi

Questions

 • AT&T Fiber Equipment

102

4

0

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can text messaging history follow to a new cell phone

Just changed from an old Android to an iPhone 13 Pro Max.  Is there a way to bring forward to the new device the text messaging history seen on the Android? 

Questions

 • Apple

79

2

0

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Forgot Voicemail Password

How can I reset my password?

Questions

 • Android

4.8K

1

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Uninstall Caller Name ID App?

Please help me uninstall this app. I don't know where it came from. I can't get rid of it.Caller Name IDCequint Incorporated

Questions

 • Android

1.8K

2

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Can't answer incoming calls

Why can't I answer incoming calls,hitting answer does nothing

Questions

 • Android

2.6K

2

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

84

4

0

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No Trade-In Info

I purchased new phones and transferred lines from Verizon at an AT&T store and was told the packaging and shipping would come with the phones. The phones arrived without anything to send in the trades.  How do I get the necessary packaging and shipping labels?

Questions

 • Phone & Device Upgrades

114

2

0

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iPhone plus from Post Paid to Go Phone switch

Does AT&T provide pre-paid offers when you own an IPhone and a flip phone? I hardly use much data for my IPhone and husband uses a basic flip phone for just calls. I am however making installments on IPhone. Anyone know?

Questions

 • Wireless Billing

447

1

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Home phone upgrade to 4G not working, Calls not allowed on this line message

I followed the instructions, unplug and remove battery then wait 10-15 minutes (actually 30-45 minutes) Install battery into new device plug into outlet and press On button and wait for signal lights. Plug in phone. I have a dial tone. Make test call. Get prerecorded message telling me this call is

Questions

 • AT&T Phone Equipment

453

15

0

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Connecting Mac Airport Time Capsule to NVG589

I am PC, my wife is Mac. It's a cruel world. What do I need to know before connecting her Airport Time Capsule to the NVG589 modem/router in order to create her own Mac network?   [Subject edited for better exposure]

Questions

 • AT&T Internet Equipment

6K

4

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Help with moving UVerse modem to new room in house. See pic.

I want to move my modem to a new room. I have the wall jacks terminated in several rooms, but they were never terminated back on the side where the internet comes in to my house. I'm wondering if I can use this green board with all the connection ports (see pic) as a way to connect all of my rooms t

Questions

 • AT&T Internet Installation

151

1

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