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New Passphrase (?) for DirecTV Connection

Hello, I just switched over to U-verse for Internet in February. Turns out that I need to restablish the network services associated with my DirecTV service since I switched to a new wireless router.  When I try to do this, DirecTV keeps asking for a "passphrase."  I have tried to enter m

Questions

 • AT&T Internet Features

6.4K

6

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0

Cannot logon to gateway

When I first signed up with AT&T internet, I immediately changed the SSID and default password. However, recently I wanted to go back in and change some security settings on the gateway but could not access it via 192.168.1.254. I called AT&T tech support. They could not resolve the issue over the p

Questions

 • AT&T Internet Equipment

273

1

0

0

Who can confirm they received my gateway?

I ended my AT&T internet service and returned my gateway in 2016 because I moved out of country. Now it's 2 days from April 2017 and AT&T still hasn't confirmed they received my gateway, but have no problem escalating the billing to a collection agency. I have the serial number, reference number, da

Questions

 • AT&T Internet Equipment

430

4

0

0

3801HGV - System log errors

Hi,  I am seeing a lot of errors in the System Log of my RG (model: 3801HGV): WRN 2014-06-26T10:37:14-07:00 named: forward start (errno=1) WRN 2014-06-26T10:55:14-07:00 named: Previous log entry repeated 116 times INF 2014-06-26T10:55:47-07:00 ip: ill_dlpi_send: ill_dlpi_head WRN 2014-06-26T10:55

Questions

 • AT&T Internet Equipment

2.2K

3

0

0

TV Pausing Issues (I will reward successful help efforts!!)

I have been having issues with my TV freezing for about a minute or less then it comes back on.  Here is an example of my issue:https://www.youtube.com/watch?v=HayLbdPPEiM  It has been doing this for a while now. Now the funny thing is if I change the channel (or view a recording) then flip back to

Questions

 • U-verse TV Equipment

384

3

0

0

Swapped Uverse Gateway

I recently received a new gateway from AT&T after my previous one stopped working. When I plugged in the new gateway it worked, but all the data has somehow transfered over from my old gateway. How can I have it so it's a completely wiped, fresh RG? With a new name, IP address and everything. Should

Questions

 • AT&T Internet Equipment

138

2

0

0

Gateway dropping IP Addresses after upgrade GigaPower

My service was upgraded to GigaPower last week (1000 mbps), however the tech did not replace my Residential Gateway.  He was able to use the existing one.  I am now having issues where some devices will drop their IP addresses and obtain some obscure address such as 169.254.171.199 or 169.254.248.18

Questions

 • AT&T Fiber Equipment

332

7

0

0

Broadband 2 light flashing red on Arris NVG589 gateway?

Noticed this was flashing red earlier this week. I live in Metro Chicago. Did the storms cause some sort of outage, and do I need to have a tech check it? I just got the Arris Gateway and the 45 mb service about 2 weeks ago. Initially, all was fine, but ran speedtest tonight and only getting about 1

Questions

 • AT&T Internet Equipment

903

0

0

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Att Uverse Wireless Router with DSL Modem with Nighthawk x6 Tri-Band Router HELP!

Hi Evereyone,So basically I am asking for help with setting up an additional wifi router to my existing At&t Gateway all in one.I am a lady that likes to think I am tech savvy when it comes to setting up the basics and or reading and following INSTRUCTIONS! I mean really who can't do that...😝 But a

Questions

 • AT&T Internet Equipment

3K

1

0

0

U-Verse modem

Hello, i have a question for you all today. A tech just finished setting up service at a friends house and said "The NVG510 modem will not work on 6MBPS service, instead it would be reduced to 2MBPS." I wanted to by the NVG510 to get rid of the $7 a month charge. The modem AT&T gave us is the NVG589

Questions

 • AT&T Internet Equipment

815

2

0

0

BGW210-700 no gateway access

There is no sticker with details printed on the device and I'm trying to access the gateway to forward ports. The only information present on the device is the SN and nothing else.

Questions

 • AT&T Fiber Equipment

918

1

0

0

Gateway won't turn on

So I was watching tv and then my gateway shut off its been off for a day now and I've tried rebooting,unplugging,and changing electrical outlets it won't turn on. Please help I need to work on my computer and I dont have wifi or tv please help ?

Questions

 • AT&T Internet Equipment

2.8K

4

0

0

Wifi Connections Keeps Losing Internet Access

Up until two days ago, our wifi was working fine. Then all of a sudden, none of our devices can connect to internet via wifi. I've been told to reset the GW and it works immediately after (really fast) then it drops again. I've changed the channel to auto and the same thing happened: it worked for a

Questions

 • AT&T Fiber Equipment

224

0

0

0

What inside wiring is required to upgrade to fiber?

I currently have 2Wire Internet and U-Verse TV installed in my house. The Gateway is linked to a phone jack in the farthest end (back)of my house. I have several questions. 1.  If i switch to fiber optics, what different wiring will it need to link to the point of entry at the front of my house?2. I

Questions

 • AT&T Fiber Equipment

5.2K

2

0

0

New Install - Uverse Equipment Low Quality?

Switched to Uverse the other day (haven't had it since about 2013), but feel as though the equipment we received is extremely dated.  It seems as though this equipment is worse than what we had 6 years ago.  Do I have up-to-date equipment?  Should I be requesting something else.Things I've seen so f

Questions

 • U-verse TV Equipment

360

1

0

0

Everything works but the wireless DVR for my 2nd TV downstairs

Dear Community: I'm sure this question has been asked and answered a million times already, but I'm having trouble finding an answer that both gives me a working solution as well as makes sense in my laymen's understanding. Here's my situation: I recently installed the TP-LINK Archer C7 AC1750 route

Questions

 • AT&T Internet Equipment

382

7

0

0

MMS won't send over Wi-Fi with Verizon phone

I have a Verizon Galaxy S9 plus and my mom has the S8 Plus. Both phones are Wi-Fi calling capable which also includes WiFi messaging. I have no problem sending MMS when I'm on a public Wi-Fi network but when I'm at home it just sits there forever and finally fails. I've tried turning the security of

Questions

 • AT&T Internet Equipment

203

0

0

0

AT&T U-verse Gateway RESTARTS Intermittently

For the past few days, the Pace 5268AC keeps rebooting on me. It reboots at least 3x a day. It does it early morning, late afternoon, and midnight. I'm on during these periods, and it really bugs me. I went into the Gateway IP and looked at the logs. All of them did not show up anything about update

Questions

 • AT&T Internet Equipment

950

1

0

0

Customer Service is Terrible (you won't believe this saga) AT&T please reply!

Customer Service is Terrible (you won't believe this saga) AT&T please reply!I have had a series of run around calls with AT&T Customer Service over the past week.  It all started with an upgrade in speed for our AT&T Uverse service.  As soon as this happened I found that my I-cloud email would no l

Questions

 • AT&T Internet Equipment

342

4

0

0

Help to repair, upgrade or replace 5-1/2 year old residential gateway?

My AT&T U-verse Residential Gateway (RG) equipment, Pace Plc Model 3801HGV, has been active in my home since September, 2013, (over 5-1/2 years).The AT&T-provided UPS has been in "alarm" mode for over a year, (it's been switched to Silent.)The RG reboots almost daily, now, though electricity in my s

Questions

 • AT&T Internet Equipment

225

0

0

0

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