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My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

 • Wireless Account

45

0

0

Motorola One Zoom Software Update Needed

The Motorola One platform is not old enough to simply dismiss in your plans to sunset 3G connectivity. For the sake of your customers, work on a software update that does not brick these devices on your network.  For personal reasons, the Motorola One Zoom needs this update ASAP.  Thank y

Questions

 • Android

67

3

0

Closed

Forced to A New Plan--My Experience May (or May Not) Help Someone Else

TL;DR:  Yes this is long, but explains the process and outcome of fighting the change out of a plan I wanted to keep.  And, this was not a COVID temporary account.   Seven years ago in 2013 - nearly to the day - I signed up to AT&T's Home Wireless GoPhone plan (before it was just called Prepaid).  I

Questions

 • Plans & Features

174

3

0

Fiber installation - Problem with outbuilding? Is fiber really "available"?

I should begin by saying that there is no other available internet in my neighborhood unless you are willing to deal with satellite metered internet. Never mind the fact the phase 2 and 3 both almost completed in our subdivision are both "AT&T Fiber Neighborhoods" as the big signs love to promot

Questions

 • AT&T Fiber Installation

62

4

pay for phone but not the service to it

Hello, I currently have around 8 lines on my account with some of them belonging to phones that are not in use yet still under contract. I was wondering, is it possible for someone to continue to pay the contracted amount on a phone yet disconnect the service/not have to pay for service to it? 

Questions

 • Wireless Billing

188

1

0

constantly having to reset password

Every 2 weeks I get signed out and I have to put my password back in. Problem is that it's not accepted and I can't get back in to my email. I'm forced to reset the password. If I want to sign in on my phone, the password will not work. I have to reset it which logs me out of my email on my PC. Then

Questions

 • AT&T Mail Login & Security

191

2

d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

Questions

 • AT&T Internet Plans

43

1

0

Keep getting signed off

Email seems to sign off after 15 minutes of inactivity. Super annoying. Also when I sign in sometimes I get the attached error.

Questions

 • AT&T Internet Security

32

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

44

1

0

Fiber throttled to 300mb by forced modem

From what i can tell after shelling out 500 bucks for a new modem and router system, and paying far too much every month for gigabyte fiber speeds, I've been forced to almost nothing speeds with pitiful range because I'm "not allowed to change the modem". If this is indeed true and i am not allowed

Questions

 • AT&T Fiber Equipment

141

2

0

Where is my SBCGLOBAL.NET acct??? I don't have ATT

I need my sbcglobal.net emails...I have many important messages saved there!!

Questions

 • AT&T Internet Security

47

0

Promotions Department blatantly LIE to secure sale. SCAMMERS

Earlier this year, I saw a promotion on the ATT website saying you could get a free iPhone XS, if you added a new line. I called to inquire about this and was transferred to the promotions department, where I spoke to some lady with an Indian accent named "Rose" or some similar fake name. I asked if

Questions

 • Phone & Device Upgrades

131

3

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

679

1

0

AT&T pricing and availability in my area.

In the Christy Drive area of Arnold MO (63010) we have an antiquated telephone infrastructure. I would love to come back to AT&T, but you do not seem to be willing to upgrade our circuits to fiber. I currently pay approx $50/month to Charter/Spectrum for 400mb/s down and 30mb/s up. My current infr

Questions

 • AT&T Fiber Installation

41

0

0

Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

 • Wireless Account

111

3

0

AT&T Yahoo email password reset

EVERY time I log out of my AT&T Yahoo email, and anytime my logged in account remains idle for more than a few hours, I am forced to reset my password. I try to log in and receive a message telling me that my user ID or password is incorrect. I end up resetting my password at least three times a

Questions

 • AT&T Mail Login & Security

12

1

Contract Concern - Multiple Agents Lied

On July 8, 2019 I chatted with Zaldy via the AT&T website (Reference Number: (edited per community guidelines) | Date/Time: 2019-07-08 at 13:28:17). During that chat, I worked with Zaldy to determine if I could have AT&T Internet only with no contract based on a specific speed offer I found online.

Questions

 • AT&T Internet Plans

51

1

0

Not able to watch youtube without vpn active

I have att fiber to my home, and I've been trying to play youtube on any of the devices on my network. For some strange reason, youtube is surely throttled if I'm using wifi. If I wish to use youtube, I must 1st turn on my VPN then start watching. I've been told that I would be charge

Questions

 • AT&T Fiber Equipment

763

1

0

Closed

AT&T Loyalty Department - Misinformation - DON'T TRUST THEM

My Husband and I just upgraded to iPhone 12 Pro Max less than 40 days ago. I was assured by loyalty department that the offer they are providing is better than the $700 trade in offer. They also told me that Once I receive the device I can partially pay off the phone, When I placed the order they to

Questions

 • Wireless Account

2.9K

39

0

Nat 3 on PS$ with at&t lte internet

Help! No matter what I do I cannot get my son's PS4 out of Nat 3 strict settings and I know it's due to the fact that our internet is from at&t lte (through Trifecta). There has to be a solution for this! Can anyone help? He wants to play with his friends and is unable. Thanks so much. Tuturials

Questions

 • AT&T Internet Features

259

3

0

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