
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I received a text message saying my unlimited plan gives me access to HBO Max. Whenever I try to log in I keep getting a "It looks like your AT&T subscription does not include HBO Max. If you believe you have received this message in error, please contact your provider." error. I was planning on
Questions
•
Max Login & Installation
Accepted Solution
Official Solution
Since your new Update my phone has Has gone Haywire my homepage is no longer my homepage my apps are all moved around what in the heck did you do with that update Give me my normal phone back
Questions
•
Samsung
Accepted Solution
Official Solution
I need to set up a phone appointment with a bankruptcy supervisor very soon.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G. This started within the last 7 days. I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
The firmware update process over wifi ends with an image of a broken Android and the text "Error" flashing on the screen for a second or two. All I can think to do right now is try a factory reset. Any suggestions?
Questions
•
Android
Accepted Solution
Official Solution
I have applied for the lifeline benefit and Been approved. But I’m not sure where I’m at in the process. When I called, I was told I would wait for a message to continue. While on the phone, the gentleman told me that the lifeline and ACP were both one program together and that’s not true as I’ve do
Questions
•
Network Coverage
Accepted Solution
Official Solution
I tried to apply on the AT&T page but when I hit submit it says oops something went wrong. Is there another way to apply?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hey all, trying to get in to take the copyright infringement tutorial and keep getting this error. I've only got the one account with ATT, so not sure what else to try. Does it on three different computers so it's not native to any one PC.
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Hi I work for a legitimate company and we receive complaints from AT&T customers that our calls are sometimes showing up as scam or robo calls. Is there a way to clear this and prove that we are a legitimate company?
Questions
•
Account Features
Accepted Solution
Official Solution
Anyone else seeing this and know how to fix ?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I'm super (Edited per community guidelines) off. I spent the last of my money on this phone, because my fiancee had hers stolen and she needed a phone for work. When the phone arrived, i tried to unlock it through the unlock portal ONLY to be told there's a god dang balance left on the phone from th
Questions
•
Apple
Accepted Solution
Official Solution
My Internet is not working.The two "broadband" LEDs keeps blinking RED/GREEN and the "SERVICE" LED never torns ON.I can't get enyone at AT&T to pick up the phone.I have reached the automated "troubleshoot" several times and and followed the "reboot" procedure dozens of times.I can never get a real p
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I just bought a brand new Galaxy watch 5 LTE version and got it add to my ATT plan and attempt to use ATT Numbersync to get the full functionality but i go to setting>connections>ATT Numbersync>Get Started and it says to look at my phone(which does nothing) then says getting sync code, but
Questions
•
Wearables
Accepted Solution
Official Solution
Hello! I can't unlock my iPhone for the third day, on the unlock page it says that there are problems with the Internet on the site, changing and cleaning the cache and cookies did not help, what to do please help
Questions
•
Apple
Accepted Solution
Official Solution
I am not receiving multiple texts ever since the software update for the Samsung Galaxy S4. The texts are being sent from unknown address with the message "Message not Found." I know they are texts being sent to me because a lot of the time they are from friends who I see later and they confirm they
Questions
•
Samsung
Accepted Solution
Official Solution
Sorry if this is a long description; with any luck, people here enjoy reading such things and solving problems. I have my gateway in my basement. I have a wired receiver for the basement TV, and I don’t seem to have any issues here. I also have a WAP directly connected to the gateway, and this i
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Hi, I am the multiline account owner for two $50 8GB prepaid plans and a $75 Unlimited Plus plan. The $75 Unlimited Plus plan was recently added from my friend's account (not a multiline) to mine. According to the calculator, the total payment is $110. However, altho
Questions
•
Plans & Features
Accepted Solution
Official Solution
I transferred providers from T-Mobile to AT&T via a trade in deal. I sent my iPhone 11 Pro back in place of my newly received iPhone 12 Pro in the box it was shipped in, with the provided return label. Yet I have yet to recieve any confirmation of it being aquired or to see any activity on my ba
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have two phones from that account, an iPhone 8 and an iPhone XS. I was able to unlock the iPhone 8 just fine using the device unlock portal at att.com/deviceunlock/. The iPhone XS results in a generic error: "Oops! Looks like we're having network difficulties. Try again later." Like many others ha
Questions
•
Wireless Account