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Device unlock

I can't unlock my cell phone at the AT&T device unlock portal with my IMEI. After I enter all the datas the website shows a problem with the network.

Questions

 • Apple

702

1

0

0

User ID = Wireless Number Ported-Out

Soooo, ported out a phone number and AT&T locked me out of my existing account. My User ID was the number that was ported. Don't see how the port would matter to a User ID, but apparently it does at AT&T. I clicked Forgot User ID and got an email that just referred me back to my existing

Questions

 • Online Account Access

30

10

0

Cancel my family plan member's account

I'm a family plan holder. One of my members just left the U.S. and he asks me to cancel his account. But it seems his account has been locked so I can not just sign in. I already remove him from my family plan and now his account is a one line account with $35 per month plan. How can I help him canc

Questions

 • Phone & Device Upgrades

25

1

0

Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Questions

 • Wireless Account

14

1

0

inaccurate text records

Hello. My AT&T records indicate I received several text from a number that I never received. Is is possible that the records are wrong and the text were never sent to me? I never saw the text and never deleted them either.  Very perplexing. 

Questions

 • Apple

18

1

0

Unable to change Prepaid Plan

I'm attempting to change from the $50 plan to the $75 plan. Whenever I do, I get the message "Error: This number is not valid please input you number again."I've tried making the change from my phone as well as online but neither works. What do I need to do? Thanks.

Questions

 • More AT&T PREPAID Discussions

55

1

0

205.4

I haven't been able to get into my mail for two days. I was working with the mail every day and suddenly I was thrown out of it. login attempts were unsuccessful, the message "Hmm... that isn't the ID you use for this service. Try signing in with another ID.Care Code: 205.4". I turned to the chat, t

Questions

 • AT&T Internet Email & Security

10

0

0

Broadband Connectivity Issues

I just had At&t out to install Fiber Optics at my house. I used to have internet 50 and now I've upgraded to internet 1000. since then speeds have been great and pings are very low. My issue comes down to my broadband connection dropping out intermittently. I have changed my at&t provided ro

Questions

 • AT&T Fiber Equipment

144

1

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

49

1

0

Cancel AT&T prepaid from abroad (autopay-goonline-login unable; autopay activated)

Hi, I moved back from US to Europe and now based in Europe I cannot access my AT&T prepaid account (under paygoonline.com) anymore to end my AutoPay. How can I reach anyone from AT&T to cancel my prepaid plan?   Thank you so much for your help! Best Sandra

Questions

 • Plans & Features

10

1

0

frequent dropped service

I have been having a problem where frequently (3-5 times per day) my television and internet services will completely disconnect at random. It will reset itself and come back online within a couple of minutes, but it has become a frustration. I am wondering if there is anything that I can do with

Questions

 • AT&T Internet Equipment

37

2

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

18

1

0

Credits Not Applied to Account Five Months Later

I'm not really sure what to do here at this point, I'm hoping maybe I can get some direction here. In January of 2021, AT&T was running a promotion that you could get $700 off the value of a new iPhone when trading in an eligible device. I spoke to two chat reps and two phone reps who verified

Questions

 • Wireless Billing

57

3

0

Can't download pdf / jpg attachments

On Chrome or IE, I cannot download pdf and jpg attachments. I receive an error message everytime I try.  The current workaround is to forward the email to gmail and download there or switch to the basic version of Yahoo email. Thanks, Jon

Questions

 • AT&T Internet Email & Security

722

2

0

0

Keep receiving someone elses bill in my email

I have been receiving someone else's bill in my email for quite some time now, and I have tried to contact them. It seems they have the same username for emails as me but a different service than Gmail, but they mixed it up. How can I stop receiving their bills because the bills are sent on a differ

Questions

 • Wireless Billing

52

1

0

WiFi Issue....Keep getting a log in screen for public websites

I have wifi through AT&T U-Verse.  For the past couple of months, I've having intermittent issues with the wifi.  When I try to access a public website (www.people.com) on my smartphone, I receive a screen asking for my login info.  Since this is a public website and I do not have a log in or passwo

Questions

 • AT&T Internet Equipment

222

4

0

0

Cell Phone Can't Call or Receive

I've spent over 6 hours on the phone with Chat twice and Support 3 days trying to resolve not being able to call out or receive calls at my home location. We both have the same problem since Wednesday 8/26/20. Turned off phones, removed SIM Card, went to AT&T Store as recommended for new SIM

Questions

 • Network Coverage

39

5

0

There is a typo on your Website

https://attthanks.att.com/reward-card/redemption"Get personalized and on-the-top access to the full selection of deals and benefits bt loggin into the AT&T THANKS app. All your benefits in one spot-ready for you to claim whenever and wherever."

Questions

 • AT&T Internet Account

9

1

0

SMS Messages being blocked to AT&T Numbers

My company sends text messages to customers using Vonage/NEXMO as the gateway. AT&T numbers are not receiving the messages.  I have no issues with the message being delivered by other providers . 

Questions

 • Data & Messaging Features, Internet Tethering

59

4

0

iPhone Device Unlock Error on Device Unlock Portal

Hello, I am not an AT&T subscriber. I am trying to unlock a former AT&T iPhone that was sold to me as being unlocked. For the past few weeks, using several combinations of PC's, browsers and network connections, I have received the following error on the Unlock Portal after putting in my IMEI, name,

Questions

 • Apple

220

1

0

0

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