I bought a new At&t wireless phone and plugged it into the phone jack. It doesn't work and I'm wondering if I have to buy a dsl connector in order for the phone to work.

router 4111N. I have located the appreciate mac address for the device is would like block.  I select mac filter select save and receive error message.  The device is in the blocked column for device I would like to block.  

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

My DSL Modem resets when:1. Devices connect to the wifi (And no devices be on the wifi)2. When I browse the internet (With only one device on the internet)3. When multiple devices are on the wifi it just goes out constanly.4. When playing on my console it disconnects when only the console is connect

What does AT&T recommend for a 3rd party modem? I want to move away from the provided BGW210-700. This needs to be a DSL compatible modem.

My internet suddenly turned off the morning of Dec 17th and it still is off due to an "outage." Every time I call, it's the same story, still working on it and add 2-3 days to the estimated repair date. I've called at least 6-8 times and am fairly confident ATT is trying to force DSL customers out o

I upgraded to Fiber on Monday.  Technician came out and everything was going fine.  When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect."  He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

My wife and I both work at home and use Webex/Teams/Zoom throughout the day. In addition we use a Streaming TV service (YouTube TV) typically in the evenings.  I also have wifi calling turned on my cell phone. What I've noticed over the last month is that we get call drop outs.  We'll

Over the last 90 days one of my VDSL lines started to go down and the second one taking errors. AT&T dispatched 5 different techs. Every one required a one or two hour session with a tech support agent on the telephone explaining what the previous one had done. They kept little or no notes of the pr

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

I got this and can't get email. I can send but I can't recieve. Whats up? I pay for DSL service which is frustrating enough now I can't use the email?

Called in yesterday bc even though there’s power, there are no lights on ATT DSL wifi router. They’re sending serviceman out in the morning at 8am. Today is Sunday and I can’t reach them (by phone or chat) to ask if there’s a charge. I would think since it’s THEIR equipment there would be no charge,

I need help my gateway does some kind of reboot or reset a couple of times a day. it's quick when it happens the bottom 2 lights blink red then go back to green takes a 2-3 min if that. The problem is we work from home and when that happens our work vpns have to restart as well as our work phones so

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

Hi, just had a technician here because our DSL only shows ~ 82 MBit downstream even though it is the 100/20 service. The modem reports: DSL Status Line 1 Line 2 Line State Up Up Downstream Sync Rate (kbps) 38652 44090

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!