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Trying to get higher speeds at new house

Hello, I am about to move into a house in a nearby town and we are having trouble getting adequate internet speeds. AT&T is the only provider that isn't satellite and unfortunately they can only get us on 12 megabits. My boyfriend and I do a lot of gaming so 12 isn't an option. Our line is a phone l

Questions

 • AT&T Internet Installation

48

0

0

2Wire DSL modem having issues

Hello, I am having trouble with a 2Wire DSL modem / gateway and am looking for anyone who has experience with them. I recently graduated from college and returned home to find out that my mother has been using DSL service, with no home phone line (and hence no filters). However, the modem has appare

Questions

 • AT&T Internet Equipment

670

2

0

0

DSL Usage limit is 130GB

I know they state it is 150GB but AT&T consistently adds on 12%-15% of what actually comes though your modem. So the 130GB limit is misleading. I would love to go to uVerse and the 250GB limit but it is not available in my area and not for any forseeable future. 1) I think it is wrong to have a lowe

Questions

 • AT&T Internet Email & Security

1.2K

3

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Internet for the Rural!

Yes, we live in a rural area. No, we do not have U-verse. No, we do not have DSL. No, the "countywide" wireless broadband does not reach our area. Yes, we have neighbors on each side of us who are Windstream customers. Yes, they have DSL. No, Windstream will not give us service because we are AT&T c

Questions

 • AT&T Internet Account

951

3

0

0

What is the process to request AirGig 5G fixed wireless internet?

What is the process to request AirGig 5G fixed wireless internet? I live in a small community surrounded by neighborhoods with high speed internet. My small community only has access to copper services (ie 5mb DSL). I have confirmation that the infrastructure is live and running in my Central Off

Questions

 • AT&T Internet Installation

56

1

0

Pace 5268 recntly stopped allowing me to connect to my work Remote User VPN

2-3 weeks ago, connection to my work remote user VPN stopped being connected with a message that something between me and the VPN server was blocking the connection. It worked before and nothing in my control changed.  I have a business DSL account so I can host web and email servers from my h

Questions

 • AT&T Internet Features

23

2

0

Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

 • AT&T Fiber Installation

40

1

0

Can't get uverse or DSL, Trying for 6 years.

Move to my current condo about 6 years ago.  Attempted to sign up for DSL and/or Uverse TV and was told I could not get it at my address.   NO reason why,  contacting customer service was no help.   I had to get these services from Time Warner,  I want to dump Time Warner, bad over priced service.  

Questions

 • AT&T Internet Account

410

0

0

0

Can't open ticket to report outage

The ufix.att.com portal page isn't accepting my account login after I'm forwarded there from my logged in account page at att.com. Your account management system is hosed up and preventing me from getting service. It looks like phone and DSL is down in Point Richmond, California, probably

Questions

 • AT&T Internet Equipment

29

2

0

Extremely slow DSL every time it rains.

We have a 3mbps AT&T DSL plan and for the past week and a half we have been getting anywhere from 0.2mbps to 1.1mbps every time it rains.  I've checked our line inside the home as well as the modem and router and can't find any issues there.  We've had this happen several times in the past and each

Questions

 • AT&T Internet Equipment

1.1K

2

0

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

17

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pay to have better lines brought to our house

we live in what has to be a network rarity, the only network plan we can ever pay for (aside from satellite) is DSL, and that interferes with our work because we cant keep a stable zoom call. now you installed new lines to a house less than 1/4 of a mile down the road from us and they say they get 5

Questions

 • AT&T Internet Installation

23

1

0

internet 100mb is very slow (getting about 8mb download oly)

When i got the internet installed before i left Comcast, att sales promised a dedicated guaranteed speeds of 100mb with the promise of installing fiber 1gig speeds at my house in 3 weeks. they even created a ticket to inquire about when the 1 gig will be installed and then the sale person told me th

Questions

 • AT&T Internet Features

119

2

0

New DSL router, Wi-Fi is spotty, packet loss on wired connection, can't get support

After having numerous problems with one side of our DSL, AT&T sent me a new router. Now Wi-Fi is spotty in my 1200 SF house and we've never had that problem before. I moved the router as much as I could with the length of the wires and it's the same. I also have frequent packet loss when playing gam

Questions

 • AT&T Internet Equipment

60

1

0

Severe Problems With Outlook Email Authentication And Both Legacy DSL & U-verse

I'm an IT consultant who has worked with Outlook since the earliest versions and with AT&T since it was Southwestern Bell, and I have never seen a problem as bad as this.  This problem has been plaguing me and several of my clients for 2 or 3 weeks now and it's about to run us all nuts (some, like m

Questions

 • AT&T Internet Email & Security

9.7K

105

0

0

Att DSL Is Sad...

First, I would like to say Im very disappointed in the trash internet service Att calls Dsl. I would expect more from such a large company supporting a great number of customer's sending out only 6mbs dsl and most of the time it's not even 6mbs. I think they are only required to keep the dsl service

Questions

 • AT&T Internet Account

287

4

0

0

Increase DSL Speed

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

Questions

 • AT&T Internet Plans

53

1

0

How do I configure the Netgear 7550 DSL modem pass through mode and use an external router?

I have a NetGear 7550 and I want to use a Google Nest WiFi mesh router. So I want to disable the router in the NetGear and have it pass the Public WAN IP address (and all WAN traffic) to the Google Nest WiFi router. What are the appropriate NetGear setting to do this?

Questions

 • AT&T Internet Equipment

36

3

0

Ping Default Gateway on Broadband Intermittently fails.

I have an NVG589 Been through 3 box replacements and finally all new lines and a line tech even put me on the cleanest possible pairings all the way to the multiplexer. Signal and broadband readings are perfect. I don't think this is a hardware issue but rather att network dropping my connection to

Questions

 • AT&T Internet Equipment

847

10

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AT&T phone line available but not DSL service?

Im leasing out a warehouse space in a awkward industrial area in Glendale, CA.  Not a single ISP can supply "low cost" hardwired internet to my area.  My only options AFAIK are those really expensive T1 lines (1.5mbps), dish or 4g wireless.  Our 3 neighbors are either paying $600 for a T1 line just

Questions

 • AT&T Internet Features

2.5K

4

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0

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