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cancelation and unlock

I want to check that my GoPhone account is successfully canceled and know how to unlock the device as a non-customer. I need to activate my phone in my country now but I cant because the device is still locked. The number that I used has already expired and someone uses it now, so I couldn't unlock

Questions

 • More AT&T PREPAID Discussions

833

18

0

0

5268ac Shows up as an active connected device in the device list

Since my firmware was recently updated over the weekend I now have 5268ac showing up in the device list as active on the 5GHz band. 5268ac has it's own IP address and in the SSID column it shows ? for SSID. Is this normal? Why is the RG model number now showing up as a connected device with it's own

Questions

 • AT&T Internet Equipment

4.6K

13

0

4 device replacements in less than 3 months; CSR refused to replace device again.

Hello,I am currently an AT&T customer since October of 2009. Never had an issue with Customer Support. Always on time and very professional and curteous. However, it is until recently. After I called to complain about the same issue happening with now 4th device replacement (Moto X), not to mentione

Questions

 • Wireless Account

494

2

0

0

Closed

Worst Customer Service I Have Ever Experienced and AT&T Couldn't Care Less

AT&T has lost three phone customers, and this is why. I upgraded my mother’s phone & had it mailed it to her directly (we live 8 hours apart from each other).  She’s older and doesn’t know her way around technology so I told her “just go to the store, they will help you there.” She is an authorized

Questions

 • Wireless Account

955

9

0

AT&T Next Trade In Missing

Original Issue Date: September 21, 2018Over the past few months I've spent countless hours on the phone with AT&T support in regards to an issue that is still unresolved. I've been missinformed throughout and any chance I had to resolve the issue on my own was lost due to the incompetence of untrain

Questions

 • Phone & Device Upgrades

687

5

0

0

Device Unlock Issues with installment (Back-end office support)

I have submitted multiple device unlock requests using the web portal and keep getting an error that there are remaining installments on the phone. I've had the imei checked at a corporate At&t store and the phone is confirmed to be paid off, and the account is closed with no past due balance. The p

Questions

 • Android

221

2

0

0

Device blocked from network use

Hello, I just purchased a new sim card and prepaid plan the other day, after I traveled abroad for 9 months. After the new card was installed I right away couldn’t call, text, or use the internet data. When I try to call the automatic voice says that the device has been blocked from network use, but

Questions

 • Apple

259

2

0

0

I need to remove an iPad from my plan

I have a family plan that has just 2 ipads on it.We are getting rid of 1 ipad and I need to REMOVE IT from the account. HOW can I do this?

Questions

 • Wireless Account

1.7K

2

0

0

Account Overview Page

Hello! Been experiencing strange behavior when logged into ‘Account Overview’ page. None of the device’(s) icon’(s) are viewable. Just a box with the description of the device in text underneath. Also, ‘Alert’s’ drop down menu just stays open without an ‘Alert’s’ field selection button. When trying

Questions

 • Account Features

346

1

0

0

Why am I being charge a device that I have returned?

Long story short, I had to replace my phone, I received the label and took the device to the office, time passed by and I was not aware that the device was not return yet nor being process at the " at&t warehouse", my bill was charge. By fortune I kept the tracking number, So I called when I got tha

Questions

 • Wireless Billing

177

0

0

0

unlock device

I cannnot unlock my device as a non-customer because mine is currently active on another AT&T customer’s account. Is there any another way to unlock my device?

Questions

 • Apple

490

2

0

0

Device unlock: Looks like the IMEI number you entered doesn’t match an AT&T device

my iPhone is eligible to unlock but ATT online page saying this error "Looks like the IMEI number you entered doesn’t match an AT&T device". please help me

Questions

 • Apple

303

0

0

0

Stolen Device- want to cancel plan

My LG tablet was purchased in November and stolen in July. I want to cancel the plan and cease paying for service for a device that can't be recovered. Please advise.

Questions

 • Wireless Account

362

2

0

0

PLEASE HELP TO UNLOCK my phone!

Hi! I bought a Moto X unlocked on Amazon because I live overseas. Then my camera started to show problems, so I called Motorola, I sent the device and with 100 dollars they replaced it. Now my phone seems to be locked, I try to sign in through the page of AT&T but when I write down my IMEI they told

Questions

 • Other Phones & Devices

243

4

0

0

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