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Did I Win?? Have not received email and nothing to access under link given!!

I always have problems with the AT&T app when accessing promotions available! Why have I not received email when I got the above saying I won?

Questions

71

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0

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Closed

Phone return/exchange with trade in

Looking to exchange my iPhone for a different iPhone, it is still within the 14 day policy. Upon purchasing my present phone, I traded in my old phone for $700 trade in credit. If I am to exchange phones, will that $700 credit carry over to the next phone?

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93

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Old SIM card

I have an old SIM card and I am trying to activate a cell phone line. The card has been inactive for some time. Can I use it or I should get a new one?

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140

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How can I unregister from Prepaid AT&T in Spain?

I have AT&T prepaid plan and I had to travel back to Spain because of the situation we are leaving right now (I am Spanish btw). So the issue is that I am not getting back to the US till August and I wanted to deregister from AT&T and I don't know how to do it online. I can't call from Spain

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79

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Lost my SIM card during visitation

Hello there, I visited my parents in Indonesia and happened to lost my prepaid sim card. Could you please help me regain the access or possibly send a replacement?

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283

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prepaid account access

Good day! I have prepaid account and I am abroad now. I don't get text messages, I cannot sign in, my password doesn't work, I haven't access to my bank (don't get confirmation codes), and I cannot pay any bills. I am in isolation. How can i ask att&t change my plan for getting messages? Their p

Questions

121

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Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

155

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Property Damage Claim

When laying the line in our front yard, the installer cut the water line and now we have a leak. Who do I need to contact?

Questions

714

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How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

163

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locked out of email account

I can't log into my [EDITED]@sbcglobal.net email account. It asks me to create a new password, tried that - didn't work It also says it will send me an email - well that's not very helpful since I can't get into my email account Need help please [EDITED per Community Guidelines]

Questions

320

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Someone opened an account using my identity

I received mail about a Protect Advantage plan for a phone number ending in (Edited per community guidelines).   I did get a new cell phone.  My identity was stolen two weeks ago, and while I have shut down everything, it would seem someone was still able to get a cell phone plan using it.  I have t

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2K

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Wi Fi Calling on my iPhone 11

I have an unlocked iPhone 11 (not purchased from AT&T) with an AT&T sim card (prepay plan). Can I activate wifi calling or does the phone have to be a true AT&T branded phone? Kind of an elementary question but the international calling plans all mention the countries you can call fro

Questions

178

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Does ATT handle Zagg screen protector warranties?

Does ATT handle Zagg screen protector warranties?  

Questions

615

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I'm missing my $200 reward

I was supposed to receive $200 in rewards and have only received $100,.. the Reward Center says I've redeemed 1 cats of 2, where is the other reward card?

Questions

146

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Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

476

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Unlock Request- IMEI not recognized

Good Day I purchased a phone while overseas, and the device seems to be carrier locked. It is a Samsung S21 FE G990U, when attempting unlock request the IMEI number is not recognized? I've contacted the seller to verify that this is indeed an AT&T device. Please advise. Best

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82

12

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Using an esim for the first time for a short trip outside the USA

I have an iPhone SE from 2020. A well meaning friend gifted me an esim that's good for 15 days for a short trip I'll be taking to France soon. However, I've never used an esim before and I've read online that my physical sim card will become obsolete once I activate an esim. This may sound very naiv

Questions

41

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Abandoned phone line

Hello,Who should we contact to remove abandoned phone line? It’s really low and it’s becoming a hazard.We no longer have an AT&T landline or any AT&T connection.Thank you.

Questions

325

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Att.net imap problem on Kindle Fire

I am having an issue with my email on my Kindle Fire. I have an @att.net email account and have tried using multiple email apps to access the email via IMAP using the following: imap.mail.att.net and smtp.mail.att.net I keep getting either a "incorrect username/password" or "Server not responding" e

Questions

3.9K

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Scratch out of box

So I got my iPhone 12 Pro Max via online order. Looked it over and noticed there’s a scratch on the back below the Apple symbol. I already started the port so my other phone isn’t active anymore. I’m pretty ocd with my devices and take extra care of them. I blow out the dust that builds up on the sc

Questions

501

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