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AT&T's Response to Mexico's Earthquake and Hurricane Katia

To help keep customers connected to those affected by the earthquake and Hurricane Katia, AT&T will automatically issue credits and waive charges for calls placed and texts sent by AT&T’s customers from the U.S. to Mexico from Sept. 8 to Sept. 10 in the local time zone. This includes calling and tex

Questions

 • Wireless Billing

1.4K

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Moving to a new neighborhood with FTTH

I will be moving to a new development in Winter Springs, FL early next year, they will be pouring the foundation next Monday. Last week I ran into an at&t employee and he told me that all homes will have FTTH and I'm wondering what type of equipment I should expect to be using. I'm currently about 3

Questions

 • AT&T Internet Equipment

4.7K

3

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Need to upgrade android OS

I have a ZTE phone with Android 5.1 I need at least version 7 to Sync with my home PC Can I upgrade the Phone OS?

Questions

 • Android

116

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0

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Can I sign an Individual Contract since im only 17?

Hi, I'm currently on a family plan through att with a buddy of mine and my 2-year contract is almost up. I'm wondering if I can go ahead and setup my own Individual account with my own name and payments. the only kicker is, I'm only 17. If i buy a phone and plan online, will i need to be 18 or older

Questions

 • Wireless Account

4.4K

2

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Web Remote Access Webpage on PC is flaky

The recorded show data displayed on my PC webpage is not accurate.  The PC webpage shows 85 recorded shows and the DVR shows there are only 84 shows recorded.  I've also had occasions where I've tried to delete recording from the web page only to find them still on the DVR. I was told that by having

Questions

 • U-verse TV Equipment

2.4K

3

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Free HDTV

Now that DISH Network is offering HDTV for free when will Att-U-Verse follow before it starts losing loyal customers. I believe that HDTV is becoming the norm, and that charging extra is for something that is not special is unnecessary.

Questions

 • Watching U-verse TV

3K

3

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is it possible to access texts online?

I have returned to New Zealand and cannot access my Facebook acct without a security code being sent to my phone, which of course doesnt work here. Facebook hasnt replied to 6 emails and I'm faced with posting my phone back to the US just to get one text message with the code.

Questions

 • More AT&T PREPAID Discussions

1.5K

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Explanation of how taxes are charged on wireless account

Can anyone please explain how the taxes are calculated on a wireless account of ATT. I have a family plan with 5 lines and i see the following taxes. Federal Universal Service ChargeMI State Access FundMI State Telecom SurchargeRegulatory Cost Recovery Charge9-1-1 Service FeeCounty 9-1-1 Service Fee

Questions

 • Wireless Billing

2.9K

8

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Teacher discount for the authorized user

Hi I was told by one of the customer service representative that teacher discount could be applied even if the authorized user is a teacher (doesn't have to be the actual account holder)and she further stated that if anyone says otherwise they should look under the resources that are provided to th

Questions

 • Wireless Billing

2.9K

9

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Newer router modem combo to replace NVG510

I’ve had this router modem combo for years. I thought I could upgrade to something else and my Internet would be faster. It is used mostly it is for a Wi-Fi only. I have dsl..basic internet plan 6 mbps.

Questions

 • AT&T Internet Equipment

448

4

0

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Default voicemail greeting with name

Hello, I want to change my voicemail greeting to the default message that includes my name. I have an iPhone 4S. I selected the "Default" greeting from the voicemail menu, however that reads the digits of my phone number instead of my name. I called the voicemail setup by holding 1 and recording my

Questions

 • Account Features

39.4K

2

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Device Software Update: Samsung Galaxy S7 edge (SM-G935A) Android Nougat

Hello Community!   I'm pleased to also announce that Android Nougat for the AT&T Samsung Galaxy S7 edge has been released today (2/17/16)!   Have you been looking forward to this update? Are you ready to experience the newest iteration of Android? Sound off in the thread below.   For more informatio

Questions

 • Samsung

73.4K

87

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ATT Fiber, upload speed faster than download speed

I've had the 1G internet for about a month and I consistently get 2x - 3x faster upload speeds than download speeds. I've checked with all devices (iPhone Xr, iPad Air, LG TV, MacBook Pro, all of them 1-2 years old except for the MBP) and they all show the same to varying degrees. So, if my iPho

Questions

 • AT&T Fiber Equipment

3.4K

11

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I need a Solution for this

We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this 

Questions

 • Wireless Account

177

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how can I view what the messages say on account history

on my account history I can see all my texts and calls but is there a way to see what the texts say?

Questions

 • Account & Usage

593

2

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Closed

How to Restart and Factory Reset your Gateway

Restarting and Factory Resetting your gateway is a common fix for many issues. However, if there is an issue in your area, this will not help. To check to see if there are any issues in your area, check out this post.   Things to note while the gateway is restarting: Some LED lights will

Questions

 • AT&T Internet Features

349.3K

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How to unsuspend & restore my AT&T account

Hi i am on a 2 year contract mobile share plan with one of my friend. And i will be going overseas for 2 months. Is it possible to suspend my at and t plan for 2 months and how much would my friend be charged when I'm gone?

Questions

 • Wireless Billing

240.6K

13

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Traveling with iPhone to Mexico

Hi all, This is my first post on the AT&T forums. I switched about two weeks ago so we get could iPhones. I have been reading a lot of articles about this topic and I still have a few questions. Sorry if these questions are repeats.  We go to Mexico about once a year. With our previous carrier, we c

Questions

 • Account Features

206.9K

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How do I change my WiFi password and name?

Learn how to change your Wi-Fi Password and Network Name There is a super-easy way to reset, or change, your Wi-Fi password or Network Name on your NVG with Smart Home Manager! You can use our app too! Download the app (iTunes or Android) or check out the web version. Sign in to the app us

Questions

 • AT&T Internet Features

279.4K

18

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Lost phone & SIM, can I still keep same number?

I recently lost my phone and SIM along with it with pretty much no hope of finding it again. I just bought a new phone & SIM, is it possible to keep my same phone number? Or should I cancel my Go Phone account (using my BB Bold 9900) and just set up a new account with my new phone? Not sure how this

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 • More AT&T PREPAID Discussions

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