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I cannot access my acct.to pay my bill

less then one month ago i assumed my mothers acct now even though I can log on to my acct I am stuck in an endless loop as soon as I log on I get directed to AT&T TV a service we had and cancelled over 6 months ago I cant get out of it I call 611 get sent a link that no longer works i opt for li

Questions

 • Wireless Billing

14

0

0

Not receiving credits, traded-in iPhone/ ported # to get $700 off... feel like AT&T has simply stolen my old phone

My wife joined our family plan back in January by porting her number over from Verizon and turning in her iPhone 7 to get the advertised $700 off a new iPhone 11 Pro. It has now been over 3 months and we have yet to see any credits on our account for this. I have tried talking with customer service

Questions

 • Wireless Billing

11

0

0

Need a check reissued

[EDITED per Community Guidelines - removed personal information]

Questions

 • AT&T Phone Account

17

3

0

Cable Modem Wifi

I spilled my tea on my modem, we dried it and connected again and the lights lit up with lots of colors, then turned off, then the power went green and now it’s in red. We called tech support and the only solution they provided us is to wait 2 days without internet, because we can’t use another mode

Questions

 • AT&T Internet Equipment

11

1

returned phone not refunded

I sent back the purchased iphone 11 in early December last yeat, within the 14-day return limit. On my tracking record, it shows that after 2-month traveling, the phone finally delivered to the Return Center in late Jan. However, so far, no refund. I called the customer service multiple times. And I

Questions

 • Apple

15

3

0

Two brand new S20 Ultra has Advanced Messaging turned on but it stopped functioning on August 4th.

I just chatted with AT&T for this issue with our brand new S20 Ultra phones. We purchased the phones on 7/29 from an AT&T store.  The Advanced Messaging worked for literally two weeks and then, although turned on, stopped working.  The chat is no longer showing delivered, or read,

Questions

 • Samsung

45

6

0

Billing issue

Ongoing billing issue with ATT wireless account. 4 phones on account, traded in 4 phones and purchased 4 new ones.  Billing has not been correct since trade in and purchase 6 months ago.  Multiple conversations, and hours of time, all ending with it will be corrected on your next bill. &n

Questions

 • Wireless Billing

29

4

0

false information and maskless technician

Recently two door to door salespeople came to my house and sold me on 1GB fiber. I asked them to confirm multiple times that this was fiber and they promised that this was the case.  Fast forward to today, the technician arrived at my door without a mask and tried to walk in even though I was

Questions

 • AT&T Internet Installation

31

8

0

Line interrupted with $0.00 Balance

I currently have a zero owed balance on my bill statement but my line was completely disconnected as of 12am this morning. Auto pay processed the regular $121.36 payment I still have plenty of money on my account I’ve been on and off the phone on hold with ATT and haven’t gotten through to resolve t

Questions

 • Apple

16

1

0

Help

How do I get knowledgeable assistance with my plan. I have the elite plan and trying to add security plus as it is included in my plan but it wants to charge me for it . This has been going on for almost a month and I get 0 help. If people can't figure it out maybe I'll just go back to Verizon.

Questions

 • Account Features

20

2

0

I bought a iPhone 6s unlock !

I bought an iPhone 6s the customer service said me it is an unlock you can use it everywhere. However, I came to Turkey and I tried to change my carrier but I couldn't do that. It is not unlocked but I paid to unlock price. Can someone help me?

Questions

 • Apple

13

1

0

Terrible Technical Support Service

This is long, but I need to explain how awful this customer service experience has been... incompetence and mismanagement throughout. In case it matters, this complaint is related to ticket # L20439912 Please review the following: My network connectivity on WiFi has been intermittent since Friday

Questions

 • AT&T Internet Account

53

1

0

My $100+ balance has been wiped out!

I was a few hours late adding to my balace to keep my account active - haven't been able to use the balance for several months - and AT&T had reset the account balance at $0. Unbelievable! I'm not in the USA so can't visit or call them, I've waited over an hour for a response on the FB chat. Ca

Questions

 • Account & Usage

23

1

0

Merged Account Nightmare + Threatening Letter from AT&T's Debt Collector (3rd Party)

Why did you set this previous message to private, the public should know of your lack of effort and terrible service?I used to have a uverse account, along with wireless and internet (which they outsource locally) with AT&T and decided to cancel the uverse account or DirectTV. It's been an absolute

Questions

 • AT&T Internet Plans

66

1

Deceptive Customer Service

I just purchased At&t thinking service an customer service would be better. Lie detector determine that was lie. I have been on the phone for hour back for about them an there falsely giving away thing that they then turn back an say well that representive was wrong. An there know promotion for

Questions

 • Plans & Features

17

1

0

Wrongly Charged for the services that i did not ask for

In July this year, I inquired with AT&T call center for postpaid connections with mobile phone bundled with it. The guy took my ssn, ran a credit check, and proposed postpaid with Iphone bundle. I was asking two connections. The cost was too high for my budget and so i declined on the call itself, t

Questions

 • Wireless Billing

33

3

0

Complaint

Is There An Actual Address To Write A Detailed Complaint About AT&T Or Is The FCC The Only Avenue For ASSistance?

Questions

 • AT&T Phone Account

61

2

0

AT&T Account Mess After Buying My Work Phone

What was I thinking? I purchased my work phone in order to keep my familiar phone number. I must be the only person in the world who has ever done this because it took at least three separate calls & at least four hours from my life to get the phone moved from being listed as corporate asset into be

Questions

 • Wireless Account

37

13

0

Charges posted to my account from 10 months ago

I have received correspondence from ATT about charges "claimed" to be late/unpaid on my account from November 2018. To date, I have paid all of my bills with At&t outstanding and standing with the exception of the August Bill in question for 475$ due to the added charge that I have been trying to fi

Questions

 • Wireless Billing

80

1

0

0

Formal Open Letter and Complaint to AT&T

I need to file a formal complaint with AT&T. I've been very satisfied U-verse customer for many years.  However, my recent experiences with switching from my previous cellular carrier to AT&T has resulted in devastating circumstances.  I switched with the rewards program where AT&T was to pay off my

Questions

 • Wireless Account

384

0

0

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