Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (255)

Relevance
Selected Relevance
Fiber in my area

Hello, I am writing to you with a heavy heart I think this will be my last week with att, i remember switching to att after comcast was constantly giving me bad service and let me say this when i switched the internet was amazing but that was 4 years ago now my internet is subpar for the price i am

Questions

79

1

0

"It can wait" is your whole (Edited per community guidelines)ty corporate motto. I waited an eternity in the vain hope that I might be able to speak to a live human.

Not only was I not enter the program, for some asinine reason your stupid company changed my password. After that I waited on hold forever, never once speaking to an actual human, until finally your (Edited per community guidelines) support staff hung up on me. A COMPLETE AND TOTAL WASTE OF TIME AND

Questions

28

1

0

My device Is newly purchased online trade swapped phones and cash and done. Text messages to verify both coherence,knowledge & legality

My phone has since been reported stolen to I assume collect another and in the process locked my device and sim.

Questions

41

3

0

why does UVerse keep pausing

MY UVERSE RECIEVER KEEPS PAUSING. AT&T (Edited per community guidelines)

Questions

63

1

0

Horrific experience I have spent hours and hours on the phone with AT&T. I'm seriously beside myself.

I recently had decided to switch over to AT&T porting my number That I've had for years. Long story short AT&T did not abide by their own terms and conditions. They were not supposed to port my number out until I received their device. Here I am a week later absolutely no phone absolutely no

Questions

64

2

0

Transfer and billing

An AT&T customer has asked us to transfer billing responsibility to you for one or more wireless numbers. If you accept this transfer you're responsible for all financial and contractual obligations for the number(s) you accept. This includes, but isn't limited to, all service contacts for th

Questions

47

4

Hacked Router

password changes and resets don’t work! He is still capturing all data at our access point i believe. He’s changed all of our devices to a Linux OS. Open sourced licenses HELP!!!!

Questions

63

2

0

CUSTOMER SERVICE HELP OR ACCOUNT INFO PLEASE!!!!!!!!!!!!!!!

i cant get my account number to finally get rid of this company once and for all. i have logged on to my account online but of course the account number isnt anywhere on there. the ONLY way to get it is to call 611 or prepaid customer service which if you call the 1800 number says the call center is

Questions

45

0

0

Wrong phone send to me. Does not match what is on my invoice.

I am transferring from a different carrier. Until till I am moving over fall line two of which were supposed to be iPhone SE 20. Instead I received the iPhone SE with the 4 inch screen displaying. I received the deal through an AT&T representative in a Target store. Can I go to an AT&T being

Questions

62

2

0

FIRST RUN & RERUN RECORDING

Has anyone else noticed that all of the sudden in the past few months that many reruns are marked as original air date of the current day. This causes your choice of 1st run only to be filling up your storage with reruns that you don't want to see AGAIN. This is a way for the program suppliers to ma

Questions

89

1

0

Check mobile phone purchase certificate

How can I check the purchase certificate of the mobile phone? I only have the phone number and the mobile phone serial code, the previous voucher is lost and can't be found!  What should I do to find it!  ?

Questions

56

3

0

Underhanded Business Tactics

I signed up for auto pay in the store about 3 months ago only to find out they never enrolled me and now I owe extra fees and charges. This the 2nd time this has happened and I will be changing phone companies to avoid being charged unjustly. I recommend everyone do so. This is a not a trustworthy c

Questions

81

2

Disrespected

I tried to post this but I like how AT&t was trying to stop it from being posted by making me change my password and re-enter the password every step along the way. The story begins July 6th I talked to AT&t DirecTV and AT&t cellular service. I changed my internet to a higher megabytes per second. I

Questions

81

3

0

Reimbursement for multiple payments for prepaid service.

I've made numerous payments for my prepaid service beginning the month of March as detailed below I've also spoken to a few AT&T employees who also switched my prepaid service plan around accordingly they claimed, however I have yet to receive my reimbursement for the multiple payments for my pr

Questions

44

2

0

att first responder discount

Can the first responders discount be extended to people working in Retail like Walmart, Publix, Cosco, etc... ? We have been suppliyng the basic needs for the family and helping people since the beginning of the pandemia, at a very high level of risk.

Questions

317

1

0

SHIPMENT PUSHED BACK A MONTH PLUS THEY OWE ME MONEY

I am so incredibly DONE with AT&T! First things first they owe me money from a promotion I did back in December where you trade in a iPhone and receive a iPhone 11 for FREE I sent them TWO perfectly working iPhones and I should have received TWO free iPhone 11s instead they only gave me a promotion

Questions

144

2

0

Unlock and activate LG phone with AT&T

Can I still join the AT&T community while waiting for the 15 months of transition? I'd like to become an expert on the subject while waiting to Unlock mobile phone

Questions

89

1

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

94

2

0

Unlock problems

my wife and I just recently bought S20 Ultra phones and have an installment plan for them. Our old phones(Both S8) were paid off last year. I have tried to unlock my old S8 for my mother to use on another carrier and it keeps saying my phone isn't eligible because I haven't paid it off. What do I ne

Questions

64

1

0

Closed

Available internet speed on the south side of Chicago

I live on the 9600 block of Peoria St. Why is the fastest internet speed available in my area is 5 mbps at 45 dollars a month. This is a rip-off to be charging people 45 dollars a month for early 1990 internet speed. When other areas have fiber for the same cost. I am so disappointed in AT&T.

Questions

106

6

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.