Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6.8K)

Relevance
Billings issues since March still unresolved

Need call from loyalty team to get this fixed asap

Questions

 • Wireless Billing

11

2

0

“Free” iPhone bull

I purchased a “free” iPhone 11 in December when they had the promo when you switch. They said it could take up to 3 billing cycles to show the credit on my bill. Well here we are in August and I’m still paying for it. I’ve called att every month since March and I’ve spoken to supervisors, every time

Questions

 • Wireless Billing

15

2

0

Billing

Where do i go to find out when my next bill is due

Questions

 • Wireless Billing

8

1

0

Payment

My bank says that the money to pay my phone bill was already taken out yet for some reason my account is saying my payment is due Now so now I have no service even though I paid a couple days ago

Questions

 • Wireless Billing

18

1

0

Access discount added to account

I applied for wifi discount, got approved. How do I make sure it's changed on my choice package.

Questions

 • AT&T Internet Account

8

5

0

Complaints

It makes no sense a company who provides services do not have an Customer Service contact available email or link to file a complaint or concern. The chat is worthless and I’m so frustrated I’ve been a loyal customer for over 20 years and the one time I need them no one will help.  No one ask

Questions

 • Wireless Billing

14

1

0

order cancellation

Why is my bud order cancelled again?

Questions

 • Wireless Account

4

1

0

What are estimated fees charged to you when upgrading your phone?

I just preordered the iPhone 12 plus pro and what I had due was a 90 dollar “estimated fee based on my zip code”? So does that mean it may not actually be that much once my phone ships to me or does that mean it could be less than that as well?

Questions

 • Wireless Billing

5

1

0

I am having multiple issues with Uverse and billing and customer service

I switched to Uverse from Comcast back in May and since then have had a run of issues that I cannot seem to get resolved through customer service.I use a ir sensor to trigger my devices in a media closet in a room behind the tv. It works with no issue with all my devices (Apple TV, Playstation, spea

Questions

 • U-verse TV Account

221

2

0

0

Free Unlimited Internet + DirecTV Now

I've been going around with AT&T for three weeks about getting free unlimited internet since I subscribe to AT&T TV Now (Formerly DirecTV Now). I've had it since inception. According to this answer by @ATTKevin in this forum: https://forums.att.com/conversations/att-internet-featur

Questions

 • AT&T Internet Features

50

1

0

Claim

I need to file a claim of an over-payment on a previous bill and I need the link or where to find the link.

Questions

 • Wireless Billing

20

1

0

WHY MY FIRST BILL SO (Edited per community guidelines) HIGH????!

I NEED HELP!!! Why is my first bill so (Edited per community guidelines) high? I BROUGHT MY OWN (Edited per community guidelines) PHONE AND YALL CHARGING ME almost $120?? For ONE (Edited per community guidelines) line??? Where is Jacob? Cause nahhh

Questions

 • Wireless Billing

43

3

0

Ported account only 7 days into cycle

Billing cycle started December 2nd and numbers ported Dec 9th. Att billed for entire month of December and now an erroneous bill for January. Customer service refuses or cannot help with getting credit for January bill of $81. I have spent 2+ hours on the phone. I have been transferred around and hu

Questions

 • Wireless Billing

9

0

0

Refund??

Hi i ordered a pair of apple airpod pros off the at&t website using a guest account on january 1st. they were accidentally refused by my landlord and were immediately sent back. i’ve been told so many different answers from many different att representatives about my refund, saying wait 24-48 hours,

Questions

 • Apple

24

2

Unfair payment and Unwanted plan

To make a long stroy short, the employee let me join to UNWANTED PLAN and I paid UNWANTED PAYMENT. On Dec 11th, I opened a new account in at&t, porting out my phone number from t-mobile. At that time, the employee asked me "What plan do you want it, Unlimitted plan?" I DEFINETELY said I wanted 6GB P

Questions

 • Plans & Features

48

2

0

Help me with phone calls and texts

Can anyone help me with my service please

Questions

 • Account & Usage

16

0

0

prepaid autopay cancellation

My wireless plan was supposed to be renewed on 3/3/20 through autopay but it debited money from my account on 2/3/2020. i cancelled my autopay as i am not in the country and am not using the phone plan for a few days and would like that money refunded to my account. thank you.

Questions

 • Wireless Account

10

1

0

Prepaid funds

About a month ago i loaded $82 onto my prepaid account. It's set for expiration tomorrow but im on autopay and its set for the 4th. What are my options so i dont lose the funds?

Questions

 • Account & Usage

16

1

0

Credits for pre ordering Galaxy s10+ and get 2nd device of equal or lesser value free problem

I pre ordered the Galaxy S10+ during a promotion that said if I ordered a 2nd device of equal or lesser value I would get a credit monthly on my bill for the installment price of the second device, Galaxy s10. Now obviously I'm not very observant because it's almost a entire year later and they have

Questions

 • Wireless Account

12

1

0

Ongoing Billing Issues with AT&T Since October 2019 - Existing Internet Customer Who Moved To Space Coast Florida, New Mobile Customer

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

Questions

 • Wireless Account

30

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.