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Can't Verify Subscription

Another "Can't Verify Your Subscription thread. I have Unlimited Elite Plan on 4 phones. I received a text message from ATT today letting me know that my plan has HBO Max available and all I need to do was follow the signup option for HBOMax.  I logged in to the ATT site with my username and

Questions

 • Login support

60

1

0

Swap SIM cards between two active phones?

I have a Samsung J3 and an IPhone 7 that both have SIM cards and are used. Can I swap the phones (the Samsung number, photos, etc. to the iPhone, the iPhone to Samsung)? They're both fairly new.

Questions

 • Apple

2.2K

3

0

0

Smart Home Manager limits members from blocking unauthorized devices in the "Previously Connected" section

Hello everyone, Sad to report that hackers are still able to breach my privacy and hack my three Apple devices (iPhone 7+, MacBook Air, and iPad) accessing the internet. I am well versed on the AT&T's Smart Home Manager app, and believe it's a wonderful tool for the purpose of providing the mem

Questions

 • AT&T Internet Email & Security

37

5

0

Latency problem with a MacBook

I have a problem with websites loading slowly on my new MacBook over my home Wifi. It doesn't happen with every website, but especially new ones I haven't been to before. Often the status bar goes about 1/3 of the way up and hangs there for 1-2 minutes before loading or giving me an error that the s

Questions

 • AT&T Internet Features

830

5

0

0

Closed

October Orders for Iphone 6 Plus - (Order Date vs. Expected Ship Date)

Hello, I've seen a similar forum post on another website. I'd thought it'd be nice if one tailored to AT&T users was started. Model: 64 GB Plus (Gold)Order Date: 10/17/14Expected Delivery: 11/26/14 - 12/08/14(Right on time for Christmas but hope it gets here earlier!)Current Status: Preparing to Shi

Questions

 • Apple

18.5K

116

0

0

Store issue - deceptively sold me incorrect watch

I was sold the incorrect watch from an att store rep just after Christmas. I asked for the largest version of the Series 4 watch. I walked out thinking that was what I had because there was not a display in the store.  My husband was so impressed by the watch, we went to get him one also shortly aft

Questions

 • Apple

405

7

0

0

Unlock

I got a phone from my aunt, I'm in Thailand, my aunt bought a phone in Sanjoe. I sent a request to unlock it to AT&T from 7/5/2020, then after 48h on 9/5/2020 I received an email :"We're doing a bit more research on your eligibility.Device IMEI number: (Edited as per community guidelines)Request num

Questions

 • Apple

31

2

My SMS messages aren't going to a Verizon/ Apple user.... any idea why?

My SMS messages aren't going to a Verizon/ Apple user.... any idea why?  His phone is with Verizon now - just switched carriers. Once he did the switch we couldn't text each other.  I'm on a Droid with AT&T service. I can receive SMS from other Apple users though.  He and I sat right next to one ano

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

1

0

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

27

0

0

Cellular Update Failed alert on iPhone 12 mini. Nothing will work now including Wi-Fi.

My iPhone 12 mini is giving an alert that says "CELLULAR UPDATE FAILED Your iPhone cannot make and receive calls or access cellular data until it has been updated" and now NOTHING will work. No data, Wi-Fi, bluetooth, anything. It doesn't show that there is any update needed, and is unable to search

Questions

 • Apple

31

2

0

Using At&T phone in Canada

Hello, My relative gifted me an iphone se red 256 and said it was from at&t. I was able to put in the imei and receive the unlock instructions through my email from your website. The phone is still sealed and I was wondering if a Canadian SIM would work with it right away or if I would need t

Questions

 • Apple

16

6

0

AT&T Customer Service and Watch activation problems

I used the Apple Watch app on my phone to set up a new line on Christmas Day for my new Series 6 watch. Everything seemed to go okay except it would not activate. On the 26th I called AT&T, got bounced around a few people, and then ultimately got kicked off during one of the transfers. Infur

Questions

 • Apple

101

7

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

18

1

0

Credits Not Applied to Account Five Months Later

I'm not really sure what to do here at this point, I'm hoping maybe I can get some direction here. In January of 2021, AT&T was running a promotion that you could get $700 off the value of a new iPhone when trading in an eligible device. I spoke to two chat reps and two phone reps who verified

Questions

 • Wireless Billing

57

3

0

Can’t log onto account or call at&t because have no service

After I declined the international day pass I immediately had no service. I received a text with a phone number telling me if I want to change to call this number. I can’t call the number because I have no service. The call always fails. I tried to log onto my account, but they send a code by text

Questions

 • Network Coverage

32

10

0

Cell Phone Can't Call or Receive

I've spent over 6 hours on the phone with Chat twice and Support 3 days trying to resolve not being able to call out or receive calls at my home location. We both have the same problem since Wednesday 8/26/20. Turned off phones, removed SIM Card, went to AT&T Store as recommended for new SIM

Questions

 • Network Coverage

39

5

0

iPhone Xs Max- received empty box!

Received an empty box from fedex yesterday. All that was included was the receipt and activation paperwork, along with a label to return my current phone (AT&T Next). The box didn’t look tampered with at all, the fedex label said “2 lbs.” on it (clearly was way lighter). After spending 45 min on the

Questions

 • Apple

556

3

0

0

Watch TV app not working on Apple TV

Used watch tv app on my apple tv all day yesterday without any issues (not at my home where i have at&t services). Today I tried using it but it won't load the picture. The audio is working but the screen is black. After a couple hours now it won't load at all with a code on the screen 10007-013. Al

Questions

 • Streaming WatchTV

139

0

0

Iphone slow/stuck on loading screen although I have cell reception, GPS all over the place

History of my issueBeginning with my Iphone X about two years ago, I started having intermittent service issues. My phone would show that I had cell reception but when I would try to load a safari page or open an app that needs service to function everything would be stuck on a loading screen. Somet

Questions

 • Data & Messaging Features, Internet Tethering

35

5

0

iPhone Device Unlock Error on Device Unlock Portal

Hello, I am not an AT&T subscriber. I am trying to unlock a former AT&T iPhone that was sold to me as being unlocked. For the past few weeks, using several combinations of PC's, browsers and network connections, I have received the following error on the Unlock Portal after putting in my IMEI, name,

Questions

 • Apple

220

1

0

0

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