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Calls, Texts & Data randomly going out (iPhone 13)

I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work.  Contacted AT&T and used their suggestion to restart Network Settings and/or take th

Questions

 • Apple

113

2

0

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Official Solution

App Not Working - Solutions From AT&T Community Forums

Tips to Fix The App You're Using   Did you try to launch an app but nothing happened? Try our troubleshooting steps below:  Force close the app and relaunch it - varies on phone, browser, or device operating system Restart the device - You can find this information in you

Questions

 • Device Features

19.7K

3

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Waterproof Phones, do they Exist?

It’s the age-old question, “is my phone waterproof?” The short answer, not exactly. Most recent devices are water-resistant. This means your device can survive short dips in the tub and are safe from splashes of water.   What does IP Mean? It is a measurement of resistance, from dus

Questions

 • Data & Messaging Features, Internet Tethering

10.1K

1

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International Call/Text - South America - NO SERVICE

In two separate occasions in Colombia, one with the daily paid service of $10/day and the other with the wireless plan that includes it, the service (call/text) did not work. All settings were correct, per support person. iPhone 12 Pro Settings > Cellular: Cellular data = ON Cellular data

Questions

 • Wireless Account

93

4

0

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Closed

Firmware Updates – Things To Know From AT&T

When is the update coming for my smartphone? The Update Is Out, Why Can't I Download It? You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get th

Questions

 • Other Phones & Devices

27.7K

7

0

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No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

Questions

 • Plans & Features

65

10

0

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How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

 • Other Phones & Devices

471

5

0

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Replacing my Iphone at apple store

I want to replace my iphone since my other one was liquid damaged.  I was looking to replace it at the apple store, but i was wondering if  i could move my current att plan to the replacement too.

Questions

 • Apple

617

2

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Will my iPhone 6s+ Connect to a 5G Hotspot?

Hello all,    I cannot find the answer to this question anywhere. I am wondering not if my iPhone 6s+ can GENERATE a 5G hotspot, but if it can CONNECT to one? I want to get a mobile hotspot device (I'm thinking the moxee brand), and use an ATT data plan along with it, but the data plan

Questions

 • Apple

40

2

0

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What happens with my promotional trade-in bill credits if I exchange my phone through Apple?

I would like to go through ATT's promotional trade-in to begin a 36-month installment plan to upgrade to the iPhone 14. In about a year, when the iPhone 15 comes out, can I trade-in this iPhone 14 through Apple's iPhone trade-in program and simply swap the sim cards to the new phone without breaking

Questions

 • Wireless Billing

117

1

0

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eSIM I just downloaded for my 6th generation iPad Pro says there is no service

I just added another line for my 6th generation iPad Pro and downloaded an eSIM card and after I installed it and powered off/on and there is no service. I even reset the iPad and network settings and nothing is working.

Questions

 • Apple

195

1

0

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iPhone 11 Pro Max - Available Now

Pro cameras. Pro display. Pro performance. Shoot amazing videos and photos with the Ultra Wide, Wide, and Telephoto cameras.Capture your best low-light photos with Night mode. Watch HDR movies and shows onthe 6.5-inch Super Retina XDR display—the brightest iPhone display yet.2 Experienceunp

Questions

 • Apple

17K

7

0

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Completing an unlock process

I was going though the process of unlocking my old phone, I just got a new one. So I received an email saying my phone was unlocked and to back up my old phone before erasing it. So if I already have everything on my new phone, can I just go ahead and erase the old iPhone? I know this is probably a

Questions

 • Phone & Device Upgrades

2.4K

3

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AT&T Messed up my credit !

I’ve tried ordering a iPhone XS Max 6 times online with AT&T and my order would be canceled, I was told to go to the store but I was told at the store I went to they didn’t accept cash or a prepaid card after being told that I called costumer service and the guy I spoke to said I should order the ph

Questions

 • Apple

173

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0

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Does simply signing up for an installment agreement start a service plan?

I will likely cancel before the 30 months are up on monthly phone installments. I am ok paying off the device at that time, but do not want an early termination fee. I am an existing customer and this would be a device upgrade. I do not see any mention of a commitment in the cart so I assume there i

Questions

 • Wireless Billing

175

3

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iPhone 11 - Available Now

iPhone 11. An essential upgrade. Shoot 4K videos, beautiful portraits, and sweeping landscapes with the all-new dual-camera system. Capture your best low-light photos with Night mode. See true-to-life color in your photos, videos, and games on the 6.1-inch Liquid Retina display.3 Experience

Questions

 • Apple

9.7K

9

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switching from prepaid 3G phone (ATT) to new iphone SE postpaid - how to do this and keep the same phone number?

I have a prepaid gophone - an old 3G flip phone. Just got a new iPhone SE. Expect I need a new SIM card as the old one is unlikely to fit. Want to keep my old phone number and switch to a higher data postpaid ATT plan. Do I have to go into a store (want to avoid that right now)?  Can

Questions

 • Apple

187

3

0

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iPhone 12 upgrade

I was wondering I could come into the store and get an iPhone 12 at the At&t store in Grant Park in Portland today and how much would it be to switch from my iPhone XR the screen has lines in it but its not cracked.

Questions

 • Phone & Device Upgrades

121

3

0

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Closed

The All New iPad Pro 12.9 (3rd Generation) - Coming Soon!

iPad Pro. All new. All screen. All powerful.   The new 12.9-inch iPad Pro features an advanced Liquid Retina display that goesedge to edge.1 Face ID, so you can securely unlock iPad Pro, log in to apps, andpay with just a glance. The A12X Bionic chip is faster than most PC laptops andeas

Questions

 • Apple

12.4K

1

0

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I believe I was issued a faulty phone in August 2019

I belive i was issued a faulty phone in august 2019. I am still on a cintract with you, however the phone sporadically freezes and then turns off and doesnt turn back on again unless i reboot it. It is an iphone 10, less than a year old. I cant ring customer services because I am currently in the UK

Questions

 • Other Phones & Devices

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