Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (943)

Relevance

Accepted Solution

Official Solution

Defective iPhone 12 Pro

I received my iPhone 12 Pro last week. It is now stuck on the "restore my phone" screen after following directions from Apple support to resolve the issue of it constantly rebooting. I need to exchange it for a new phone, however I purchased it with the current trade in promotion and would like to

Questions

 • Apple

149

1

0

Accepted Solution

Official Solution

Closed

The All New iPad Pro 12.9 (3rd Generation) - Coming Soon!

iPad Pro. All new. All screen. All powerful.   The new 12.9-inch iPad Pro features an advanced Liquid Retina display that goesedge to edge.1 Face ID, so you can securely unlock iPad Pro, log in to apps, andpay with just a glance. The A12X Bionic chip is faster than most PC laptops andeas

Questions

 • Apple

12.4K

1

0

Accepted Solution

Official Solution

iPhone 11 - Available Now

iPhone 11. An essential upgrade. Shoot 4K videos, beautiful portraits, and sweeping landscapes with the all-new dual-camera system. Capture your best low-light photos with Night mode. See true-to-life color in your photos, videos, and games on the 6.1-inch Liquid Retina display.3 Experience

Questions

 • Apple

9.7K

9

0

Accepted Solution

Official Solution

Extremely high data usage

We are at 60+GB used with 10 days to go. My son's phone uses 90% of our total. He and I don't see how it's possible that he has used 54+GB. I have unlimited, so it's not a money matter, but what is going on? Before I changed to unlimited, we stayed close to our limit; only after I changed to unlimit

Questions

 • Wireless Billing

13.8K

15

0

0

Accepted Solution

Official Solution

AT&T Messed up my credit !

I’ve tried ordering a iPhone XS Max 6 times online with AT&T and my order would be canceled, I was told to go to the store but I was told at the store I went to they didn’t accept cash or a prepaid card after being told that I called costumer service and the guy I spoke to said I should order the ph

Questions

 • Apple

161

2

0

Accepted Solution

Official Solution

Apple Watch Not Working, need help troubleshooting your wearable device?

  Not receiving text messages, calls, or unable to make calls. If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again. These quick troubleshooting steps can correct many issues with your wearable device.   &nb

Questions

 • Wearables

28.4K

6

0

Accepted Solution

Official Solution

SIM - карта недействительна

Добрый день!Прошу вас помочь активировать телефон, данный телефон заблокировался после обновления версии и смены сим карты.

Questions

 • Other Phones & Devices

340

6

0

Accepted Solution

Official Solution

iPhone 11 Pro Max - Available Now

Pro cameras. Pro display. Pro performance. Shoot amazing videos and photos with the Ultra Wide, Wide, and Telephoto cameras.Capture your best low-light photos with Night mode. Watch HDR movies and shows onthe 6.5-inch Super Retina XDR display—the brightest iPhone display yet.2 Experienceunp

Questions

 • Apple

16.9K

7

0

Accepted Solution

Official Solution

Promotion void if thirdy party unlocks iphone?

Bought an iphone 13 pro max with trade-in offer $1000. Travelling out of US for a month. I can either take att international pass for $100 a month or get my phone factory unlocked for $50 from third party. (the third party is NOT a scammer). Would my offer be void if I factory unlock my device f

Questions

 • Phone & Device Upgrades

54

2

0

Accepted Solution

Official Solution

Old att # forwarded to new att #?

I just created a new cell # with my current att account but my messages (just sms, it seems), aren’t going through now. iMessages are working fine.   Also, how can I have my old # to forward to my new #?  I tried to do it in settings after the fact but it’s not working.  I am assu

Questions

 • Data & Messaging Features, Internet Tethering

22

2

0

Accepted Solution

Official Solution

Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi

Questions

 • Phones, Tablets & Devices

81

4

0

Accepted Solution

Official Solution

Does simply signing up for an installment agreement start a service plan?

I will likely cancel before the 30 months are up on monthly phone installments. I am ok paying off the device at that time, but do not want an early termination fee. I am an existing customer and this would be a device upgrade. I do not see any mention of a commitment in the cart so I assume there i

Questions

 • Wireless Billing

161

3

0

Accepted Solution

Official Solution

iPhone 12 Pro Max with 4G

My iPhone 11 Pro Max had a way to force 4G in the Cellular setting and 4G signal was always strong and stable than LTE in my neighborhood. However, my new iPhone 12 Pro Max doesn't even have 4G in the setting. I can force LTE but 4G. Both LTE and 5G signals are spotty and weak and they are not usabl

Questions

 • Apple

729

13

0

Accepted Solution

Official Solution

iPhone 12 upgrade

I was wondering I could come into the store and get an iPhone 12 at the At&t store in Grant Park in Portland today and how much would it be to switch from my iPhone XR the screen has lines in it but its not cracked.

Questions

 • Phone & Device Upgrades

98

3

0

Accepted Solution

Official Solution

Upgraded iPhone do I need a new SIM card? AT&T prepaid.

I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.

Questions

 • Apple

817

2

0

Accepted Solution

Official Solution

Are ATT iPhone 13's universal devices and could work with any carrier?

Hello ATT Community, I bought an iPhone 13 Pro Max through ATT that was also the "ATT" version but after paying it off, unlocked it through ATT. My question is - now that it's unlocked through ATT, is it's compatibility the same as a factory unlocked iPhone 13 that was purchased through Apple?

Questions

 • Apple

42

1

0

Accepted Solution

Official Solution

Bridge Mode on a Uverse Modem/Router

Hey y'all, at my business, we have Uverse coming into the main modem/router, and then have a Apple AirPort Time Capsule ethernetted off that, then about 6 other Apple AirPort extremes ethernetted off the main Apple router. All of the Apple routers are running in bridge mode, allowing the main AT&T m

Questions

 • AT&T Internet Equipment

11.3K

1

0

0

Accepted Solution

Official Solution

2019 iPhone 11 Ordering Thread

It's that time of year again!!! It's widely believed that 'Pro' successors to the iPhone XS, the iPhone XS Max and the iPhone XR are in the cards.Let's get this thread started so we can keep track of ordering issues, etc. If Apple follows past iPhone schedules, pre-orders for the new iPhones could b

Questions

 • Apple

126.5K

259

0

Accepted Solution

Official Solution

Can account holder access all emails

Does the account holder have access to emails icloud information data or text messages? Can a phone be shadowed? Or all my data & everything be seen by the account holder & can they manage what the authorized user is allowed to see?

Questions

 • Apple

1.3K

1

0

0

Accepted Solution

Official Solution

unlock my very old iPhone 3GS

Many years ago, I`ve bought an iPhone 3GS in the US and now I´would like to prepare it for my son for his first mobile device, but unfortunatelly I can´t find the AT&T sim card anymore. I´ve installed a new battery and now the activation is gone, and without an AT&T sim card, I have no chanc

Questions

 • Other Phones & Devices

84

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.