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AT&T Best Buy workers fall short on free iphone 11 mobile plan.

Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account.  Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would th

Questions

 • Wireless Billing

14

2

0

(Edited per community guidelines) Lawsuit

I'm very seriously considering filing a (Edited per community guidelines) against ATT for this. ATT 100% does not care that their subscribers cannot access HBOMax. They want us all to feel like the issue is on "our end" for not being able to access HBOMax. I'm a tech consultant for UI (user interfac

Questions

 • HBO Max-only users

55

2

Wireless Usage

I have been unable to view my text message and phone log details in over a week. I keep receiving an error message that says refresh the page and nothing has worked not even opening new browsers.

Questions

 • Online Account Access

18

1

0

Help fixing billing address

We have moved into a new neighborhood last month, and we got AT&T fiber. I checked my profile address because I haven't been getting my bill in the mail. My billing address is all correct except the city is wrong. When I try to change it, I get an error (Be sure to enter the correct street name or P

Questions

 • AT&T Internet Account

36

3

0

What does customer service mean (was: Why does support lie about plan costs?)

6/30 @ 11:25 I started a chat with support (Patricia) based on what I saw on the ATT site. It seems I could upgrade my plan for $10 per line, but then get a $10 per line discount, making my bill exactly the same for an upgraded plan. Patricia confirmed that: Patricia : I can see here that you have E

Questions

 • Wireless Billing

49

9

0

Recently upgraded to Unlimited plan $75 did not get full 10gbs of hotspot data

I recently upgraded my plan before the due date, when i went to check the hotspot data it showed i only have 1.7gb of 10gb left before i even turned the hotspot on my phone, my renew date has passed but it did not reset to the 10gb that is supposed to be included with plan. I tried called att prepai

Questions

 • Plans & Features

27

1

0

Terrible customer service

After six hours on the phone with multiple supervisors and mid level associates I have hit a breaking point. I tried upgrading my phone online and pre-order the Galaxy Z Fold 2.  I am part of the next up program and paid a remaining balance on the phone of $109.95 to early upgrade.  I was

Questions

 • Wireless Account

16

1

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

24

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

15

1

0

Customer service experience

I am looking for a customer service email. The order process has been a very poor experience and I have been on the phone numerous times and hours to resolve it. I got to the point where I just want to cancel it and go with another provider. When I called the rep claimed her system wouldn't allow he

Questions

 • AT&T Internet Account

971

1

0

0

Can’t login to sbcglobal email

I can’t login into my email. I’ve already tried everything. My security questions don’t go through when it’s correct. It’s been two years and it was my primary email.

Questions

 • AT&T Internet Email & Security

42

1

0

Significant amount of payment issues

Hi. My account says "You have order in collection. No payment can be made until it is resolved." I recently missed my usual payment of $65/month due to a lack of funds in one of my accounts, so I tried to switch to the $35 plan, but it said I was unable to switch without paying a claim that was on t

Questions

 • Wireless Billing

17

1

0

Keep see charges that say no minutes or seconds used. How is there are charge for nothing?

Has my number calling no one or receiving something but no minutes used. Why is there a charge for nothing? Says Data???? no messages left. Some incoming calls not answered. Is there a charge for just someone calling but me not answering? Have pay as I go.

Questions

 • Account & Usage

12

1

0

AT&T Social Media Team, There is no action made after the case was approved

I tried several times to contact the number and extension you gave me, but no luck to get connected. Upon our discussion, my case was approved and I should receive the credit after 2-3 billing cycles.. I do not see any credit on my bill for the past 4 month. Please advise, Original communicati

Questions

 • Wireless Billing

36

1

0

Randomly adding charges w/o notification

I am one of the few DSL customers left because we and 10 other families live on a dirt rd. We have been with AT&T since 2010 - long time customers.  After a phone call to AT&T for cell phone charges in excess of $743.00 they credited back to my acct, the next months DSL bill went up $

Questions

 • AT&T Internet Account

20

3

0

Can I block non-account owners from modifying the Advanced Wireless Settings?

On the wireless network that I completely pay for but share with my roommates, they've been logging into the Management Console (Advanced Settings) to lower our network from 5G to 2.4G and block my smart devices from connecting (unknowingly and without my permission). I've mostly secured the account

Questions

 • AT&T Internet Equipment

16

1

0

Inadvertent cancellation of my account

My ATT account was inadvertently cancelled. How do I get it reinstated?

Questions

 • AT&T Internet Account

10

1

0

How to cancel my prepaid account? I was charged after I ended the autopay.

I had this prepaid account and I changed to another account with a new number, the payment due is on Apr15, I ended the autopay and deleted my credit card on Apr14, I was still charged on a day later! How to cancel the account exactly and can I get the refund of what I wasn't supposed to be charged?

Questions

 • More AT&T PREPAID Discussions

33

1

0

How to check if an old iPhone is connected to a different account

I am trying to unlock my old iPhone 6 device, but it cannot be processed because it says its connected to an AT&T account. I have been the sole owner and has been paid off. I do not see it anywhere when I log into my account online. I removed the iCloud account and the IMEI shows as clean and not bl

Questions

 • Apple

201

1

0

0

Elderly Relatives Locked Account

My 92 year old aunt is selling her home and moving into assisted living. We are trying to transfer her landline from her home to her room at the facility.  Over 20 years ago a pin number was added to her account and due to her age and dementia she can't remember the number.  We can provid

Questions

 • AT&T Phone Installation

19

2

0

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