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The Bill Looks Different - AT&T's New Bill Layout

We heard you and we are changing the layout of the bill! We know your time is important and we made your bill easier to understand! Check out some of the upcoming changes below! We added a video that explains the upcoming change in more detail at the bottom of this thread!     New Tot

Questions

 • Wireless Billing

15K

2

0

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PAYMENT DETAILS

HelloWhen proceeding to submit a U-Verse payment to my account. Two options "Checking Account or Debit Card". My choice was to pay via my checking acct. When entering my Name/Routing number/Account Number. then clicking continuing the Red Alert message came up stating "Invalid Routing Number" ! What

Questions

 • U-verse TV Account

2.1K

8

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0

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Closed

Account Suspension Scam?

In the last couple of weeks, we have received texts and wireless calls (on one, not both, of our cell phones) claiming that our "AT&T account is being suspended". However, we are paid up on all our accounts. The messages don't specify what type of account is in question or why it is being suspen

Questions

 • Community lounge

337

4

0

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Trying to return Gateway

I was sent a new gateway with no return instructions for the old gateway. After some digging I found on the website that I needed to take it to UPS or Fedex. A week had gone by the time I found this out and I didn't have time to take it in until the following weekend. That's when the automated phone

Questions

 • AT&T Internet Equipment

107

5

0

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Reward Center Not Working/Broken Link? HELP!

I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to

Questions

 • AT&T Internet Account

2.9K

12

0

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Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

 • Wireless Billing

1.9K

7

0

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Prodigy Account being Closed due to version upgrade?

ve received two emails indication that my version needs to be updated. I feel this is phishing.  Am I correct?: Dear User,   Your Mail version is outdated. Failure to Upgrade to the newest AT&T/Yahoo Mail 18.5.2 now will result to a permanent

Questions

 • AT&T Internet Security

163

3

0

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Device type on my account is INCORRECT

I added my Apple watch to my account today at a store. I logged into my account add the added phone number is correct but the device type is INCORRECT! They have my watch phone number listed as a prepaid android phone!! Is there any way for me to change it to my Apple watch without bringing it to a

Questions

 • Wireless Account

205

4

0

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Can’t make or receive calls after SIM card change

I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?

Questions

 • Apple

583

6

0

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Need to chat with customer service from Scotland - or call with WhatsApp - any tips?

My son cancelled his account before I could transfer to my own account or port my number to another provider. I would rather stay with AT&T on my own account.  But now that he's cancelled his account, I can't login to chat.  AND, I'm currently in the UK, so can't just call customer se

Questions

 • Wireless Account

81

3

0

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Different color phone on account

So I noticed my iPhone shows pink on my account but i have a green one? Should this be something I have to fix or just a glitch. It took forever for them to get my line working I would hate to call and have them move things around and I’m out of service again. :/

Questions

 • Apple

30

1

0

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Online Account access

PLEASE, PLEASE JUST HELP ME GET ONLINE!!!

Questions

 • Wireless Account

61

3

0

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Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

Questions

 • AT&T Internet Account

132

4

0

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Data plan

I just payed yesterday but changed my plan to 40 instead and it charged me twice.

Questions

 • Plans & Features

33

2

0

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AT&T customer with PrePaid $2 daily plan needing data access for US visit

We are long time AT&T customers and used to have a monthly plan while living in the US. When we moved to Uruguay in 2009, we switched to pre-paid plans so we could use the same cell numbers for visits to the US - approximately three trips a year for about two weeks each. We have faithfully added

Questions

 • Plans & Features

411

3

0

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Recover Prior Phone Records

I am needing to recover a couple of months worth of phone records from 2015. Is this possible?

Questions

 • Wireless Account

43

4

0

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ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

Questions

 • More AT&T PREPAID Discussions

53

1

0

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APPROVED BY NTL VERIFIER FOR ACP

I was approved for the ACP and a Lifeline program and I wanted to get ACP benefits with you guys. My application ID [EDITED per Community Guidelines]

Questions

 • Plans & Features

134

3

0

Accepted Solution

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Sbcglobal.net recovery

So somehow my sbcglobal.net email logged itself out, and I don’t remember the password, because it was created 20+ years ago. I can’t figure out how to recover or change it, especially since I can’t remember the security question answers, from that time period. Is there anyone who can help me?

Questions

 • AT&T Mail Login & Security

50

1

0

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Can't log into my account

I'm abroad now (stuck here because of covid). I cannot log into my account because of forgotten password. And I can't reset it for two reasons: 1) 4 digit number can't be delivered to my phone (out of service); 2) can't get code in MyATT app because can't log into account. ALL I WANT is just to chec

Questions

 • Account & Usage

120

1

0

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