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ATT said I get 100 GB a month with Velocity but I'm not, what to do?

The rep Friday TOLD us that adding a line and getting the velocity for our internet use was the way to go. She said we get 100 GB a month and after that we may be throttled a bit. We just hit 17 GB due to my sin downloading some games, WHY IN THE HECK am I getting text message warnings about approac

Questions

 • Device Features

211

1

0

0

Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

 • Account Features

69

3

0

Grandfathered Unlimited Data Plan, stolen from me by shady tactics of AT$T!

They suspended my account shorty after placing account on vacation hold. When I tried to fix the proplem, a coustomer service person I spoke with over the phone lied to me about what my time frame was to take care of it all. I want to see if anyone has advice on how to get my plan back. Has anyone b

Questions

 • Wireless Account

118

1

0

AT&T throttling settlement 11.6.19

I just saw ATT is fined $60 million 11.6.19 for throttling unlimited data plans. "Unlimited means unlimited." https://www.theverge.com/platform/amp/2019/11/5/20949850/att-fine-unlimited-data-plan-fake-throttling. How will ATT improve its service to those of us paying for unlimited data but constant

Questions

 • Network Coverage

5.2K

8

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HBO Max on Accounts with multiple ‘Elite Unlimited’ users

From what I understand, you offer only one HBO Max account per account, even if other users on the account also have Elite Unlimited service. This is reprehensible. Each ‘Elite Unlimited’ User should each get their own HBO Max account! You should at least point this out clearly in your promotional m

Questions

 • HBO Max Account & Billing

876

4

Att changed my tablet plan without consent!

I have the unlimited elite plan with HBO max and 40gb of hotspot per device. I have 2 phones and a tablet. I have had this plan a long time. Now this month, my tablet was given it's own plan with only has 15gb hotspot. Without consent and without notice of change..... How is that legal, and can I ge

Questions

 • Data & Messaging Features, Internet Tethering

31

3

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

96

1

0

ZTE Mobley would ATT get there act together on this

just received my Mobley went to activate it called the number in the instructions and the rep thought I was from another galaxy had no idea what a Mobley was. was given another number to call they knew what it was but there was no idea on the plans.the website still says 20 for unlimited but slows d

Questions

 • Other Phones & Devices

545

1

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HBO Max Account issues

Able sign in to HBO Max using AT&T credentials but unable to play anything ... It jumps back into signing in again. Upon further research, profile states that HBO Max subscription through AT&T has expired. Doesn't it come with Unlimited Elite subscriptions? My account is up to date and th

Questions

 • HBO Max Login & Installation

94

1

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How does HBO Max appear on my wireless bill

With the AT&T Unlimited Elite wireless plan, does HBO Max appear on my bill as a charge with a corresponding credit?

Questions

 • Wireless Billing

90

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

75

3

0

How Do You Fight AT&T to Get Your Unlmited Data Plan Restored?

While recently visiting an A&T Store to upgrade to an iPhone 6s Plus for my wife's Christmas present, I learned my AT&T wireless plan had been changed a little over 6 months ago.  The change moved my account from an unlimited data plan to a 3GB per month data plan.  I did not authorize this change. 

Questions

 • Wireless Account

551

5

0

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AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

 • Wireless Billing

60

10

0

How much of a slow down or throttling should we expect after 10GB of tethering on Unlimited+?

Note: We live in a VERY RURAL area, not a lot of congestion and probably only 200-300 ATT customers at best in a 5 mile radius We just changed plans but our ONLY, yes our ONLY internet at home on the PC is via tethering. On our old (40 GB) a month we tethered about 30 GB a month but the ATT represen

Questions

 • Device Features

4.3K

8

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international Passport NOT AVAILABLE ANYMORE

I have been a loyal customer for over 20 years, and I will be leaving AT&T as soon as I can. That you got rid of your International Passport plans shows me that you're not interested in keeping customers. If I'm traveling overseas, you expect me to pay $300 extra for a month of service? That's r

Questions

 • Network Coverage

857

7

0

What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

 • Wireless Billing

61

4

Trading In? Read the Fine Print!

I think why everyone is having an issue with this business strategy is because of the verbiage and the appearance of promotional item. In many promotional advertisements they merely say get a certain "Dollar" amount off w/ an eligible trade in. The focus is on the trade in not the duration and the s

Questions

 • Wireless Billing

96

0

0

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Closed

Prepaid unlimited texts, verification SMS codes

I'm on the unlimited prepaid plan$65 with auto pay, I'm supposed to have unlimited texting but today I downloaded an app and when I went to receive my verification SMS codes I was notifiedmy quata had been met, at that time I realized all my texts coming in on network were not making it to me only t

Questions

 • More AT&T PREPAID Discussions

29

1

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Understanding monthly charges

My family and I were looking to switch to AT&T for our mobile plan. I am having a hard time understanding how the AT&T Unlimited &More plan ($40/mo per line = $160) is somehow ending up at $215 a month when I go to check out? I understand that taxes have to be added but $55 in taxes? And to continue

Questions

 • Wireless Billing

180

2

0

0

Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

Questions

 • More AT&T PREPAID Discussions

26

1

0

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