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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

145

28

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Accepted Solution

Charged roaming although I have free text, calling and data in Canada and mexico

Hello, I have the unlimited plan and received a charge of 10$ for 10 mins call unage with numbers in America and USA. I am on the unlimited plan which says that there is unlimited calling, text and data usage in Canada and Mexico. Does anyone know how I could have gotten charged for roaming?

Questions

34

7

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Accepted Solution

Internet hotspots

I want one hotspot to use at a 2nd residence, a car and an RV, in other words to take with me. And a plan with more data than 15G/ mo, probably 50-100G. I have an older unlimited plan with 3 phones, a tablet and an unreliable hotspot. AT&T must have something comparable to the newer Verizon and

Questions

53

10

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HBO Max on Accounts with multiple ‘Elite Unlimited’ users

From what I understand, you offer only one HBO Max account per account, even if other users on the account also have Elite Unlimited service. This is reprehensible. Each ‘Elite Unlimited’ User should each get their own HBO Max account! You should at least point this out clearly in your promotional m

Questions

906

4

HBO Max Account issues

Able sign in to HBO Max using AT&T credentials but unable to play anything ... It jumps back into signing in again. Upon further research, profile states that HBO Max subscription through AT&T has expired. Doesn't it come with Unlimited Elite subscriptions? My account is up to date and th

Questions

96

1

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FIBER INTERNET

I have been told that a ATT fiber runs VERY close to our property but we cannot access it? There are several new homes on our road that would attach if it become available. PLEASE RUN THE FIBER NEAR THESE HOMES AND WE WILL CONNECT TO IT!!!!

Questions

82

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Help with adding ACP

Add ACP to my at&t prepaid phone account

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23

1

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Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year. If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data p

Questions

220

2

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Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

Questions

37

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Closed

Prepaid unlimited texts, verification SMS codes

I'm on the unlimited prepaid plan$65 with auto pay, I'm supposed to have unlimited texting but today I downloaded an app and when I went to receive my verification SMS codes I was notifiedmy quata had been met, at that time I realized all my texts coming in on network were not making it to me only t

Questions

34

1

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How to find the best possible internet solution for WFH? Area code 65742, rural-ish MO.

Trying to help my parents find a faster option than their current AT&T Internet25 plan which is fine if only one or the other of them are at home. But most often they are both working at home at same time, both needing to do high email volume, MS Teams calls, and VOIP phone calls.  Our fam

Questions

53

1

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ATT said I get 100 GB a month with Velocity but I'm not, what to do?

The rep Friday TOLD us that adding a line and getting the velocity for our internet use was the way to go. She said we get 100 GB a month and after that we may be throttled a bit. We just hit 17 GB due to my sin downloading some games, WHY IN THE HECK am I getting text message warnings about approac

Questions

214

1

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ZTE Mobley would ATT get there act together on this

just received my Mobley went to activate it called the number in the instructions and the rep thought I was from another galaxy had no idea what a Mobley was. was given another number to call they knew what it was but there was no idea on the plans.the website still says 20 for unlimited but slows d

Questions

545

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Unable to change call forwarding number Samsung s21fe

Subject line pretty much explains my issue. First off all, there is a different phone number listed on my call forwarding options, and I keep receiving an error message each time I try to add my number into the always forward option. Not a single troubleshooting step is doing anything aside from (Ed

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13

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

103

1

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3-Way Calling While In Mexico

I’m US-based and have an unlimited plan which allows me to make calls/use data roaming while in Mexico, where I’m currently working remotely. A big part of my job involves merging calls (so, calling someone, then adding a call and merging it to a three way call). However, when I tried to merge c

Questions

20

4

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international Passport NOT AVAILABLE ANYMORE

I have been a loyal customer for over 20 years, and I will be leaving AT&T as soon as I can. That you got rid of your International Passport plans shows me that you're not interested in keeping customers. If I'm traveling overseas, you expect me to pay $300 extra for a month of service? That's r

Questions

945

7

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iPhone 6 using data when idle and on WiFi

I recently downgraded from an old unlimited plan to a 3Gig shared plan to save $40 a month. I also got an app that monitors cellular data usage and tallies it in 30 minute intervals. I plug my phone in overnight every night, and I have WiFi in my house. We also have the MicroCell as we don’t get ver

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1.4K

1

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AT&T throttling settlement 11.6.19

I just saw ATT is fined $60 million 11.6.19 for throttling unlimited data plans. "Unlimited means unlimited." https://www.theverge.com/platform/amp/2019/11/5/20949850/att-fine-unlimited-data-plan-fake-throttling. How will ATT improve its service to those of us paying for unlimited data but constant

Questions

5.2K

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20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

115

1

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