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Reaching Customer Service using AT&T Prepaid while abroad

I had to come back to my home country because of the COVID-19 pandemic and completely forgot to deal with my AT&T account before I left. I tried using the website but it wouldn't open my account due to my being abroad Even using VPN didn't help my situation because it kept giving various errors whet

Questions

 • Account & Usage

31

1

0

Data use while connected to Wi-Fi

I connect my iPad to my Wi-Fi when I work from home. For whatever reason, I got an alert that I had used all of my EXTRA GIG of data while I was working this morning. I checked the data usage and it displayed it was using hundreds of MB of data at 8 AM when I was asleep (and still connected to Wi-Fi

Questions

 • Apple

33

4

0

Poor service in Houston and the greater Houston area.

   I find it really sad that in the fourth-largest US city we have the service we do. I live in Katy, TX just 15 miles West of Houston and I work in West Houston the Westchase park area. I cannot even get calls to go through half the time at either location and data is even worse. I just s

Questions

 • Network Coverage

56

4

I need to know if this device will work with AT&T 4g or 4g LTE please help

From my understanding ATT uses 700/1700/2100 for ltebut i have also read that it uses a paired 1700/2100 up and downlink systemthis phone listed below has a 1700 and a 2100here are the frequencies the phone uses"2G GSM : 850 / 900 / 1800 / 1900 and/or3G : 850 (B5) / 900 (B8) / 1700 (B4) / 1900 (B1)

Questions

 • Other Phones & Devices

1.5K

2

0

0

Poor Reception

For the past month my AT&T reception has been very unreliable. I've never had an issues in the past with AT&T service but now my its rough.  If I'm not in a 5G area, my phone shows LTE which would normally be fine except when it shows LTE my phone acts like I have no data service and a

Questions

 • Network Coverage

16

0

0

Using Hotspot with an Unlimited Wireless Plan

Living in a rural area in upstate NY I'm obviously a candidate for a product like a cellular hotspot.What is the reason that AT&T does not allow a customer to use a hotspot with an unlimited plan?Is it a marketing plan to keep control of data usage or is it a technical issue that prevents AT&T from

Questions

 • Data & Messaging Features, Internet Tethering

12.1K

16

0

0

Text logs showing all numbers except family on my plan

I can see text logs between each respective line on my account and anyone EXCEPT our text transmissions with each other. I can see our call logs between each other, but there are NO text logs between myself and the other family members on my plan. Please help!

Questions

 • Account Features

13

2

0

Roaming with 5G in Canada

Now that the iPhone 12 supports 5G bands in Canada and in the US will AT&T let you roam using 5G in Canada?

Questions

 • Network Coverage

121

5

0

DSL broadband 2 line out, can't get tech support

My crappy DSL has one leg completely out but the automated troubleshooters don't pick it up. The speed shows right but it drops out all the time. When I try to contact tech support on the chat the automated support doesn't understand and the troubleshooters show there's no problem. I haven't called

Questions

 • AT&T Internet Equipment

20

0

0

Mobile hotspot broadcasting channel

i had a samsung galaxy s7 that had an amazing hotspot on it but when it broke we had to get a new phone (samsung j3) my hotspot is no where near as good sometimes not even working right and idk why. the only option i have in broadcast channels is 2.4ghz their is no 5ghz option there how do i make my

Questions

 • Android

27

2

0

AT&T Prepaid SIM Card Kit (Nano)

Hey Guys, I have a question. Next month I am flying to Seattle and I saw on Targat a prepaid SIM card kit with unlimited DATA in 10 dollars and I want to ask you what exactly this SIM provides and if I need to buy/pay extra for usimg the internet and make calls to another country outside of USA.

Questions

 • Plans & Features

39

1

0

Smart Home Manager limits members from blocking unauthorized devices in the "Previously Connected" section

Hello everyone, Sad to report that hackers are still able to breach my privacy and hack my three Apple devices (iPhone 7+, MacBook Air, and iPad) accessing the internet. I am well versed on the AT&T's Smart Home Manager app, and believe it's a wonderful tool for the purpose of providing the mem

Questions

 • AT&T Internet Email & Security

37

5

0

AT&T Free Message: Your attempt to connect to data service was unsuccessful. Please try again later

Hi All,Well it seems as though my mobile hotspot is having an issue with connection, it seems the upstream and downstream data is being pushed just fine.... however when I attempt to connect to the internet I receive a redirect page which states the following :" AT&T Free Message: Your attempt to co

Questions

 • Data & Messaging Features, Internet Tethering

1.2K

1

0

0

I would like to buy a longer data cable for my u-verse internet

Hi, I want buy a longer data cable for my U-Verse Router (Pace brand, 5031NV model. I got it today).I would like to make sure that I but the right cable. It is the one that plugs into the green outlet on the router, and the green outlet on the filter (the filter being the thing that plugs directly i

Questions

 • AT&T Internet Equipment

561

1

0

0

IFWA40 Wireless Internet Excessive Useage?

Hello, I've been using the AT&T wireless internet for the last few months and usually don't have an issue with usage with the data and have been paying $100 for 100G and its lasted plenty long and easily between work, school, and gaming etc. The 100G lasts the month no problem. HOWEVER, last nig

Questions

 • AT&T Internet Equipment

20

1

Router speedtest displaying almost a full 1000Mbps throughput, but actual speeds are much slower.

So my router (BGW320) in the speed test tab in diagnostics is showing me getting this but when I run an Ookla speedtest (which is what my tech suggested I use as well) I get this. Why am I only getting about 350 Mbps? Is there something on my end I can change? Some router settings? Do I have to call

Questions

 • AT&T Fiber Equipment

237

4

0

Mobile Data Won't Connect - Alcatel OneTouch

I have an Alcatel ONETOUCH ALLURA (5056O) on ATT Prepaid, for 2 days now it won't connect to mobile data. (Exclamation mark on the data icon).I've already:- reset networking settings - I've doublechecked that International Roaming is ON - rebooted (hard reboot, holding power and volume down buttons)

Questions

 • Android

10

1

Excessive Data Usage SUSPENSION, no one could tell me why

I got an email and text that a line has been suspended for data abuse. This line (iPhone) uses about 7GB a month on the Unlimited Value. The line is now suspended, AT&T told me that they reseted the network and to restart the phone (I told my friend to do so and waiting for the results). My ques

Questions

 • Wireless Account

141

6

0

Cellular Update Failed alert on iPhone 12 mini. Nothing will work now including Wi-Fi.

My iPhone 12 mini is giving an alert that says "CELLULAR UPDATE FAILED Your iPhone cannot make and receive calls or access cellular data until it has been updated" and now NOTHING will work. No data, Wi-Fi, bluetooth, anything. It doesn't show that there is any update needed, and is unable to search

Questions

 • Apple

31

2

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

14

3

0

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