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My sensor is damaged

How can I get my damaged sensor replaced.

Questions

 • Troubleshoot

142

3

0

iOS Updated - Now App can’t login

IPAD updated to iOS 15… Now I continually get the login screen, but never actually get logged in I deleted and edited my password etc. with no success. Please don’t tell me to call support as the other users were told. Instead, can you tell us what the fix is, as several others have had this p

Questions

 • Troubleshoot

147

3

0

Changing the Master pin on a Yale keyless doorlock

Can you let me know how to change the master pin on my Yale keyless doorlock?

Questions

 • Troubleshoot

102

1

I paid for this service but it was never installed or explained.

I was illegally evicted and booted from my home and a lot of my things were stolen/damaged. I have this “digital life” and home tech protection but am not able to access or get the benefits of what I paid for.

Questions

 • Learn

153

1

Accepted Solution

Official Solution

Old Internet Box

I recently moved into a house built in late 90s and there is what looks to be an old internet box. I am wanting it removed but I'm not sure how to go about it. Any suggestions? Thank you in advance! 😁

Questions

 • Learn

227

9

0

Closed

Digital Life Equipment Compatibility

Just curious if the hardware for these systems are proprietary or can they be used by another security provider?

Questions

 • Learn

899

3

0

Keypad

Keypad says replace DLC battery but the app says my DLC battery is good

Questions

 • Troubleshoot

59

1

0

I need sensors

How to I get an additional sensor. One has fallen off, and I need to replace it.   Calling refers me to a web site.  The web site is unhelpful when it comes to ordering parts.

Questions

 • Learn

127

2

0

how to purchase replacement sensors for windows

how do i purchase replacement stick on window sensors from att digital life?

Questions

 • Learn

104

4

0

Procedures to connect my Digital Life smart thermostats after contract expires

How can I connect to my Digital Life Smart Thermostat after my contract ends?

Questions

 • Learn

131

1

0

Key FOB / Replacement equipment

How do I get a replacement Key FOB?

Questions

 • Learn

81

1

0

Accepted Solution

Official Solution

DLC Battery Blinking green

I replaced my DLC 100 battery a couple of days ago and the indicator has been flashing green since.  Dashboard does not indicate any problems but in the past the battery indicator stayed solid green.

Questions

 • Troubleshoot

114

6

0

Issue in connecting broadband

I got an email that "your broadband is not connected and it could be impacting the performance of the digital life." The instructions in the email do NOT apply to my bridge (attached photos) and when I call the number in the email, it connected me to sales. Please help

Questions

 • Troubleshoot

141

3

0

Digital Life Video Recordings

Beginning in November 2021 when I view captured video recordings on the Digital Life App, they are automatically downloaded to my phone to a folder named DL. I did not create this folder nor do I want every recording I look at saved.   I used to have to select a recording and then export it if

Questions

 • Learn

194

6

0

How to find my account number on line

Trying to link my services, but it requests my account number, and I don't have a bill on hand

Questions

 • Learn

85

1

0

Accepted Solution

Official Solution

Alexa and Digital life issue

Over the past couple weeks or month. Alex will not control my Digital Life Skill.  It says my Digital life skill must be linked in the Alexa app.  I go to the Alexa app and the first thing I see is a box saying "link your Digital Life Skill."  I complete the linking process and it sa

Questions

 • Troubleshoot

121

9

0

Unable to get permit updated

I have changed the permit date but it keeps stating that the permit is expired

Questions

 • Troubleshoot

90

1

0

Replace DLC battery

I'm not sure what the DLC battery is?

Questions

 • Troubleshoot

160

1

0

Accepted Solution

Official Solution

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password. My login is correct as work on Website.

Questions

 • Troubleshoot

208

6

0

Door Lock screen is scratched

The screen that covers the key pad for the digital life door lock is scratched so bad, I cannot see the key pad. Can I get a replacement screen?

Questions

 • Troubleshoot

108

1

0

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