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BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

103

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Fiber availability

We have a property in Texas and they ran fiber wire all down the ditch but my address still says unavailable. I have been trying to reach someone who can see if maybe we can go off that and pay for a box or what can be done. HELP

Questions

51

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About to upgrade from AT&T 18 -> AT&T 45 What does the Tech need to do?

Hello i am about to have a tech come and do the installation in a few days. Is it possible for the tech to do all the installations outside? If anything have it done in the garage which is basically almost the center of the house? Because my parents do not want anyone inside especially with the viru

Questions

150

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Lose free HBO Max if I upgrade to Internet 2000?

We currently have Internet 1000 which includes Max streaming. I was going to upgrade to Internet 2000 today but when I started that process online it told me I would lose my Max streaming if I upgraded.  Sure enough, this FAQ here - https://www.att.com/support/article/u-verse-high-speed-intern

Questions

266

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Voicemail envelope setting

How do I turn off the voicemail envelope? After the latest phone update it turned itself on, and I can't even find where to turn it off. I want to only hear the envelope information when I press a button like it was before. I hate hearing it for every single call!  Samsung Galaxy S21+ 5G

Questions

113

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Can my Huawei P20 Pro be upgraded to LTE?

I'm using my Huawei P20 Pro with Straight Talk (AT&T towers). The phone has dual SIM slots, only one is in use.  It appears the phone may be LTE capable, but is not currently compatible.  Is it possible to put a second SIM card in the phone that will make it LTE compatible?  This

Questions

259

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What does it mean to "Upgrade a line on an existing account." in order to upgrade a device?

I am looking to upgrade to the new (2020) iPhone SE, 128GB. It says I can do so on the installment plan for $11.67 per month for 30 month, but in the "Price Details". Does this mean that my service plan, would change and become more costly? Same question for the "Activate postpaid unlimited wireless

Questions

9.6K

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Moving ADI Equipment and Upgrade Cost

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

Questions

156

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My device is not showing as eligible for trade in

I just paid off my iPhone XR and want to upgrade using the trade in promotion currently going on. However, even though my phone is paid off and eligible for upgrade, when I select “trade in a device” my phone is shown, but greyed out and it says “not eligible for trade in.” Why?

Questions

680

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Warranty exchange charges

It's past the 10 day warranty exchange period but only because the screen bubbled up on Z Flip after only 2 months. It was so bad I could not navigate the screen. I wanted to make sure all my personal data was erased before I sent it back. But because it's past the time frame, they are charging me 1

Questions

89

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Dolby Atmos and 4K UHD not working on Max

I have a subscription to Max through my AT&T internet. It used to offer 4K UHD and Dolby Atmos for certain shows and movies on Max.  I am no longer getting that.  How do I get that?  I would like to upgrade to the Ultimate Tier of Max to get those but it says I have to do it thro

Questions

1.3K

2

Switching and old LGV20 to an new V20 that needs an update from Android 7 to Android 8

What is the best sequence of steps while abroad in Canada: back up the phone, change the SIM card, upgrade to Android 8, restore from backup? Do I need a data plan for the OS upgrade or is Wifi enough?

Questions

191

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Missing Returned Phone???

I am having a VERY BIG problem with ATT at the moment. I attempted to upgrade my husband's IPhone 8 Plus online and apparently ordered a purple phone instead of a black phone. I returned the phone with the return label on 4/24 and USPS website states that on 4/25 at 0300 the package was returned to

Questions

46

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Closed

Airties Air 4920 Firmware

Can those who have firmware file for the Air4920 send me an e-mail? email: [email scrubbed]

Questions

623

3

Order shipped

What the meaning of shipping the order but I will receive after 10 days

Questions

171

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USPS in possession of the item - Trade-In

Hello, I have sent 2 of my iPhone for the trade in on 9/3/2022 one of them got delivered around 1 week ago, it has been processed, everything is done, it said that the trade in has been completed, but the 2nd iPhone is stuck in USPS in possession of the item, I have contacted USPS they said "Oh, if

Questions

576

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BEWARE OF TRADE-IN SCAM

If anyone from AT&T comes to your house from the “Loyalty Program”, beware of what empty promises they will give you. After having my mailbox inundated with promos for AT&T home WiFi, I decided to switch to receive a cheaper monthly rate for Wi-Fi, and receive their $200 Visa card promo. The

Questions

140

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UNLOCKED MR6500 NO firmware update

Hello. I have fully paid unlocked MR6500 for about a half a year and there is no OTA firmware updates for me. But I find in web that it is, and for a such a new device that have some bugs it's necessary to have up to date software with fixing bugs and better user experience. Device: unlocked by co

Questions

336

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Why am I ineligible for a device upgrade?

I recently switched to AT&T postpaid a month back on my iPhone XR. Now I want to upgrade to an iPhone 13 with a trade-in but the store attendant said the system shows I am ineligible for doing so and I have to wait another 6 months before I can upgrade. What is the reason behind this issue and i

Questions

1.2K

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Another "Lost" Trade In Phone

I traded in an iPhone XR and upgraded to an iPhone 12 Pro Max. Using your label, I shipped my own phone in. The tracking shows that it was received several days later, yet several months later I still haven't received my $700 credit. I've used chat to talk to customer service and have called your cu

Questions

2.5K

7

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