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Can I upgrade my phone 1 day early?

Hi, my upgrade is tomorrow and the phone I want is onsale right now. Would I be able to upgrade the day before my upgrade for free? I am in a 2 year contract which ends tomorrow.

Questions

604

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Phone upgrade exchange packaging not included

I upgraded to a new device and in the same box that it come in usually there is a return sleeve for my old phone to be send back as my trade in. I did get a return label... just not a return sleeve. Can I just put my old phone in the original phone box it come in and put that in a box and stick the

Questions

134

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I just signed a contract for my phone over a month ago, and didn't like it as much as I thought

I got the pixel 8 pro, and I'm not liking as much, and would rather get the newest Samsung Galaxy phone, but on a plan to buy monthly fee to for the phone with my bill. Do you have to pay the phone off first before I can switch?

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25

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HYLA TRADE IN ISSUE SINCE OCTOBER 2023

Omg… y’all comment is 3 yrs ago, and unfortunately it’s still happening. I have been calling HYLA customer care loyalty dept or retention dept, nothing case after case and nothing they can do. Att has my trade in phone telling me that I shipped it back late but then again I shipped 3 other trade ins

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106

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Trade in or Upgrade

Can you trade in your iPhone for any iPhone ! Well I mean upgrade to any iPhone and for cheap!

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23

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Smart Home Manager not working after new equip

Just replaced modem in the house with new ATT Equipment. Everything reconnected and seem to be OK, but the smart Home app will not work, says no Wi-Fi network and takes you back to the start screen to swap new equipment out again , but like I say all the Wi-Fi items in the house are reconnected and

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28

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Upgrade Phone

Ok so I switched from an iPhone 11 to the Samsung Flipz3. I traded in my 11 for the Flip which was supposed to cover the cost of the Flip. Well looking at my bill it says installments. I want to go back to iPhone and when I select upgrade I get a notice saying I have to pay over $600 to do that beca

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86

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AT&T SCREW UP (END USER PAYS THE CONSEQUENCE)

MY LINE WAS DUE FOR AN UPGRADE. I CHOSE THE GREEN STYLUS AND AFTER A FEW DAYS, IT STOPPED WORKING. I CONTACTED AT&T AND THEY SENT ME A RETURN LABEL. I TOOK THE PACKAGE TO MY LOCAL POST OFFICE ON 11/29/2021. I CONTACTED AT&T FOR A NEW DEVICE NOT KNOWING AT THIS TIME THAT THEY STILL HAD NOT RE

Questions

191

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BEWARE OF TRADE-IN SCAM

If anyone from AT&T comes to your house from the “Loyalty Program”, beware of what empty promises they will give you. After having my mailbox inundated with promos for AT&T home WiFi, I decided to switch to receive a cheaper monthly rate for Wi-Fi, and receive their $200 Visa card promo. The

Questions

127

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Can I swap an upgrade with a line on my family plan?

Hi, I have a question about swapping upgrades. So, my upgrade is due on May 26th of this year and another line in my family plan is due now so I want to swap upgrades. That line takes my May 26th upgrade and I take that lines upgrade for now. Can this be done? Will I be able to keep my number? Pleas

Questions

7.7K

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ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

2.2K

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ALL Galaxy S10's and Android 10

AT&T fails to upgrade ALL Galaxy S10's to Android 10. Samsung says all are upgradable but it is up to the carrier to handle this. I got my phone in March 2019 and the last update was in Sept. 2019.  Big fail when you pay all this money.

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242

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Getting Screwed out of $500

Had to resubmit my rant. I was out of town and didn't know I had responses. This website "closed" my question. I'm not sure how to re-open so that why I'm reposting ATT is trying to scam me and pay for their mistake! The following is the most utter corporate (Edited per community guidelin

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205

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Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

111

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Trade in

I sent my trade in via shipping label provided just 2 days after receiving my new phone about 2 weeks ago, it’s confirmation (Edited as per community guidelines), and it still doesn’t even show accepted. I don’t understand how. I have pictures I took of the label before sending also!

Questions

120

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Regarding adding a line; moving a number

I'd like to take advantage of one of the AT&T phone deals present right now - to purchase a Samsung Galaxy S20 for $10/mo (or perhaps $15/mo, it was $10 yesterday) by purchasing a new "unlimited" line. However, I would like to move a number over from preexisting AT&T line to the new line, effectivel

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132

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Next Up rip-off

Ok, I've had 4 lines for 27 months. I just discovered that I've been charged for Next Up 27 times. That's $540 I've been screwed out of. Coincidentally, we were at an AT&T (that should be AT$T and shall be from now on) corporate store paying the bill, and my daughter was looking at the new Pro M

Questions

2.2K

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Our entire block is not wired for Fiber.

So they were installing AT&T fiber 6 months ago in our area. Across the street from us, down the main road leading into and out of the neighborhood, and even in a few spots now that are new connections. We have U-Verse here at the house. With an abysmal 25MBPS Down and 1MBPS Up. That is the maxi

Questions

189

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How much does it cost to upgrade to u300 from u200?

Everything I see when I research this is that the u300 package costs around $90. Nothing says what it would be if I upgraded it to the u200 package, and if how far I am into the month since my last payment would have any impact on it. Can someone help me out?

Questions

4.7K

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Offer scam

I was told on two long conversations with ATT sales agents about loyal good credit customers offer to get iPhone 12 mini for $1 per month for 36 months so I agreed to buy 3 new phones on this offer. During the calls I told the agents that this deal sounds too good to be true but they assured me that

Questions

1.1K

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