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Dropped calls, just started service 2 days ago

I just started the prepaid service. I can't make any phone calls at all, the call drops immediately. I've contacted via chat 3 times now and gotten put in circles, then had the chat closed. I've already restarted it many times. (please stop treating me like an (Edited per community guidelines) who h

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How do I start a 'Notice of Dispute Form' for a business phone account?

I received a written quote from an AT&T store in December 2024 stating that 4 lines in a business account would cost about $160 per month. After validating this quote at a separate AT&T store and signing up, I discovered on my first bill that AT&T had added additional features I did not

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am i the only one who has traded in a phone and AT&T "has no record of it" and charging me for a phone they have?

AT&T has stolen my phone, we traded in store for a new one, and they are saying we did not trade one in. We called in June, they magically found the said stolen phone and gave me credit and said i would receive reimbursement for the previous billed installments. i trusted this, and July bill comes a

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166

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ATT Cheating Customer - Gives Promotion not applied in the bill

ATT business is becoming worst. I have been with ATT for 15 years, company has turned to be worst. they gave promotion on the phone and not reflecting in the bill

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112

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Outside salesman promised a price of total bill if I switched providers, bill is $95 higher than promised price, and without insurance.

In March of this year, I was approached at a Kroger by two young AT&T outside salesmen, (Emmanuel was the one that logged my sale). He asked about my current service provider and if I would consider switching.  I told him what I had with T-mobile, how many lines, and what phones we had.&nb

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211

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Internet Modems

Hello, My internet modem stopped working this morning. I called and the customer service person was very helpful and ordered me a new one. The problem I have is it can only be shipped (I can’t run to a store to pick it up) and won’t be here until Monday. I also can’t go out a purchase one to give m

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42

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How to File a Complaint for AT&T Authorized Store

I need to know how to file a complaint regarding an AT&T store location near me. The individual refused to help me and would not provide his name. Absolutely ridiculous. Thank you in advance.

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271

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My line is being throttled

I have an account with 3 separate lines. My line is being throttled by ATT and the other two are not. I can prove this by putting anyone else's sim into my phone and instantly getting LTE+ instead of 4G. I have also run speed tests, with my sim getting at best 6 Mbps and my wife's card in my phone g

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269

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AT&T Locked Phone Won't Accept AT&T SIM

I have an old Lumia 830 locked to AT&T. I am trying to cut down on screen time, so I want to use this as my daily phone because the Windows Mobile app store is no longer supported. I have an AT&T SIM card from 2022, and when I put it in the phone, it won't accept it and thinks it's from anot

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76

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Purchased a att phone from fb marketplace

Now the phone is locked and it says reported lost or stolen but I purchased the phone from the account holder

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System won't accept updated Billing Address

Traditional Landline I have tried calling (3 times), chat (useless), and trying online to update my billing address.  I keep getting the error message ""No matching address found."  Yes, I checked the spelling, etc. carefully, and have tried this 6 times.  I get the error code: (UBC1

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AT&T Service Pirate

Hey everybody. I have a new neighbor.  He has connected a large cable from his house across the alleyway to the AT&T underground cable box to pirate services.  Called once to report it.  Was transferred to the "underground cable department" who had a recording telling me to call

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$1 or $2 a day plans

Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just

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AT&T is about to lose many customers in our neighborhood

Since about 2 months ago, an area of about 30sq miles around our residence has either poor or no signal. This is a new issue as evidenced by these Facebook posts and Nextdoor app posts. https://www.facebook.com/groups/MindenGardnervilleCommunityForum/permalink/4063196227238774/ https://nextdoor.

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222

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AT&T Wireless Coverage Issues

My phone calls get disconnected and most of the time I cannot even make a call due to wireless coverage issue. I try going outside but it just doesn’t work in my area. I have tried troubleshooting with AT&T technical support over the call as well as on chat but after hours they always say that t

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152

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HELP PLEASE - I HAVE BEEN SCAMMED OF MY IPHONE

Hello! I switched to ATT a couple months back and was only getting internet. When the technician was at my house installing the new internet, an In-Home expert showed up and started selling me on new stuff. I liked what she was telling me, and ended up trading in my iPhone, and buying a new one for

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135

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At&T representative gave me wrong information

I recently bought an iPhone 15 Pro with at&t and experienced a lot of trouble with the phone (battery life is poor and phone overheating ). I did everything as directed: updated the software, call AT&T and went through troubleshooting the phone with the at&t agent. The AT&T agent tol

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At&t Bill Sky High

My son is a teacher & we switched to AT&T & we've been lied to & told we would receive a "teacher appreciation" discount which we have yet to receive & we have been customers for about 4-5 months & our bill is sky high!!! When we call every single month to speak to someone. N

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Random Wifi Loss Gateway is Old

I randomly lose wifi on random devices. Sometimes all devices loose connection, sometimes some can connect but not others. ATT self help recommends making sure my equipment is the most current. The only thing older is the gateway. I am 99% sure the gateway is the issue, but can find no information o

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Another exchange scam victim

Upgraded my Iphone 13 to a 15, sent the phone back (dropped off at USPS). Time went past, received a notification and the credits started hitting my account. Not sure how that all works, I had iphone upgrade plan etc. Then around 4 weeks after, received a parcel from AT&T with a letter saying I

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