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Todays updates destroyed my phone

My AT&T phone was forced to update today. after rebooting about 10 times, the phone overheated and shut off. I have not been able to turn it on since and it's been about 7 hours now. This phone is less than 2 months old. Does anybody have suggestions on how to boot my phone back on so I can unin

Questions

200

4

0

Trade in package not received

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

Questions

307

11

0

Upgrading using Pay and Trade In Device on Next?

Hello, I purchased an iPhone 5s 32GB Gold about 4 months ago and want to upgrade to the iPhone 6...When I check my upgrade eligibility it tells me I have two options: 1) Pay off the phone entirely and keep it and then upgrade OR 2) pay off the remaining 12 month installment and trade in this iPhone

Questions

415

1

0

0

Can I swap an upgrade with a line on my family plan?

Hi, I have a question about swapping upgrades. So, my upgrade is due on May 26th of this year and another line in my family plan is due now so I want to swap upgrades. That line takes my May 26th upgrade and I take that lines upgrade for now. Can this be done? Will I be able to keep my number? Pleas

Questions

7.7K

2

0

0

Ordered wrong phone on Next Upgrade. Refused shipment, got credit..... now what?????

While upgrading my husbands iPhone 4 with AT&T Next, I ordered the wrong device. He asked for the iPhone 6 plus, but I clicked on the iPhone 6 instead. We called AT&T customer service and were told to just refuse the shipment since they were unable to edit the order. Next day, I refused the shipment

Questions

1K

1

0

0

Brand new device Unlocked Samsung S22 doesn't have Wifi Calling Option.

No wifi calling on my unlocked s22 + I got it today. I use Firstnet which is through ATT and same programming. Tmobile, verizon, sprint all accommodate unlocked phones. ATT doesn't care about customer wants and needs, and they dont care about people on its towers. They aren't even Verizon call qual

Questions

2.2K

7

Phone upgrade

​I literally got on my att app around 12-1am this morning and there was a green icon surrounding my device saying “upgrade eligible” and I was able to choose the phone I wanted to upgrade to and have the installment option. I decided to wait til the morning to just go to a store to upgrade and when

Questions

734

5

0

Replacing Hacked Phone

Hi there, I have an old Galaxy A8 that I am using with my AT&T prepaid plan. About a month ago I was informed that one of my phone contacts info (stored only in my phone) was sent in messages from my instagram account to several of my friends. I switched to two factor and changed my passwords on

Questions

154

1

0

Closed

Airties Air 4920 Firmware

Can those who have firmware file for the Air4920 send me an e-mail? email: [email scrubbed]

Questions

614

3

Samsung Galaxy S5 Marshmallow Upgrade?

JUst wondering if there is any news on weather or not the Samsung Galaxy S5 will get the android marshmallow update or not. I see that S6 has gotten it, what about the S5?

Questions

431

4

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

80

4

Unavailable voicemail on iPhone XS

People are unable to leave voicemails to my phone. I have tried resetting settings, calling 1, changing my greeting, setting a voicemail password, and making sure my network connection is good. Nothing works. I read that you have to set up voicemail within 60 days of upgrading phone, but wasn’t awar

Questions

83

1

0

Atnt gave me false information

I wanted an upgrade cause my phone broke and the insurance i got through atnt that i paid monthly for isnt even insurance atnt rep said i can keep my old device and get a new phone with no charges come to find out i owe 240 for the old device and customer service did nothing to help with their emplo

Questions

94

7

0

Switching and old LGV20 to an new V20 that needs an update from Android 7 to Android 8

What is the best sequence of steps while abroad in Canada: back up the phone, change the SIM card, upgrade to Android 8, restore from backup? Do I need a data plan for the OS upgrade or is Wifi enough?

Questions

186

2

0

Difficulty upgrading with Any Year. Any Condition. promo

So, I just upgraded my S8 to a Galaxy Flip5 with the promo, but I've been having difficulty getting my parents' phone upgraded as well. When I tried doing the deal about a week ago it said the phones weren't eligible. Now, after going to an ATT store to turn in my old phone and see about upgrading m

Questions

27

1

0

Will ATT store transfer number and plan from iPhone 4S to eBay 5S?

I have been with ATT for well over 10 years and currently have two iPhone 4Ss on a 3GB shared data, unlimited voice and text plan. The phones are getting tired and I would like to replace them with used iPhone 5Ss (ATT) from eBay. I understand the SIMs are different. Can I take the old and new phone

Questions

360

1

0

0

Upgrade Phone

Ok so I switched from an iPhone 11 to the Samsung Flipz3. I traded in my 11 for the Flip which was supposed to cover the cost of the Flip. Well looking at my bill it says installments. I want to go back to iPhone and when I select upgrade I get a notice saying I have to pay over $600 to do that beca

Questions

84

4

0

Want to use an AT&T iPhone through Cricket.

I want fully purchased an iPhone 15 Pro at Best Buy, but their only options are AT&T or Verizon. I currently have Cricket Wireless, a subsidiary of AT&T, and I was wondering if I buy the iPhone 15 Pro under the AT&T name, could I connect the e-sim to my Cricket Line and use my Cricket p

Questions

1.1K

7

0

want rid of dsl but you refuse to offer us anything?

you are wanting us to get rid of dsl but yall refuse to get us high speed internet

Questions

65

1

0

Can someone please explain this to me...

Why do the trade in credits get applied monthly instead of giving the customer the option to apply it all at once to the cost of the phone? More importantly, why don't you explain this to your customers before they go through with the trade in? If I had known this was how it worked, I wouldn't have

Questions

128

1

0

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