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Free phones as new customer

In July 2022, my daughter and I went to BJs wholesale club. They had an att vendor set up explaining the benefits of switching. At the time I had metro pcs. Been with them for years. I was told my bill could stay the same at 126 a month for 4 lines. I would get 4 new Samsung galaxy s22 phones with q

Questions

3.8K

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Upgraded to a new iPhone, received an open box used iPhone

I recently upgraded my device at an AT&T store, and it was delivered to my door shortly after. However, the cardboard shipping box appeared to have been tampered with, which raised a red flag. Upon opening the package, I noticed the white iPhone box. New iPhones typically have two orange tabs at

Questions

636

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Fiber Shenanigans and Ridiculousness-An epic true tale

So I've been with Att for over 20 years, when fiber became available in my area and they offered faster internet and a discount to switch I was all for it. They sent a tech out but he told me he'd have to dig through 2 neighbors private yards to lay the fiber- that's a nope. I sent him away, lying t

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70

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"Enter MCK"

On 9/12/23 I successfully ported 3 wireless numbers to another carrier. During the process one of my Samsung Android phones would not accept the unlock code given to me when I paid for the phone earlier this year. After too many attempts I am locked out of my device. I have six case numbers from six

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395

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Trade in Promo Cancels out Next Up?

I traded in a PRISTINE S20 Ultra for a Pixel 7 Pro about 8 months ago. It hurt a little. My ultra was like new, and STUPID expensive when I bought it, but I justified it by thinking I was getting $800 for it in trade, and I couldn't have sold it outright for that. The money I was saving in installm

Questions

307

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AT&T target reps LIED about paying off our previous carrier bill

Came to target where AT&T reps were running a back to school promotion. Before switching and while asking all kinda of questions to these two reps we asked : we still have an outstaying balance for our phones from our current carrier so we are not sure if we want to switch. The rep said on our f

Questions

79

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S22 Ultra 512gb - No network

Got this phone from AT&T and I'm still paying for it. Can't make calls, send or recieve text messages. No data. Tried all troubleshooting steps. Reset network, delete cache.

Questions

2.6K

36

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NAD-3302 Error

Even though this question has been answered many times in multiple threads, I've tried everything to fix my problem, and nothing has been working. Almost every single day, maybe about 4 times a day (sometimes even as high as 20 times on a bad day), my internet suddenly stops throughout the entire h

Questions

233

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Trade in credit

I sent away my trade in over 6 months ago. I have been getting the run around since April. Two phone calls today and a promise to call me back in 5 minutes and this still hasn't been resolved.

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34

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Unlock Device HELP

I need to unlock my device and I already done the unlock portal And read the eligible requirements for the unlock to go thru and yes I met all the eligible requirements to Unlock it and it is not working I got the email ✉️ bk to me saying click to confirm unlock request so I did that and it said it

Questions

1.3K

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Returned device

So I pre-ordered a Google pixel fold. Phone was delivered with the camera having nothing but a black screen and malfunctioning. Fought back and forth between at&t, Google, and asurion to figure who was going to take responsibility for sending me a malfunctioning phone. It took 18 days to get a r

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25

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Unresolved issues moved off forum.

Has anyone else posted a question regarding AT&T's poor customer service, only to find their post moved to a private DM and the original post removed? If that's the case please let me know if your concern was ever addressed and resolved.

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69

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Complaint

How do we get resolution on recent issue. We were told we could get nee phones and at$t would give us $750 credit for each phone on our next statement.  This has not happened and when we called they said they would give us credit monthly on our current bill for remainder of contract.  Bas

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61

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A54 (Texas) has no call recording

A54 (Texas) has no call recording and NO 3rd party app records the party I call.

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21

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Looking for a refund due to my service dropping for the last 2 months

For the last two months the service on all my lines have been getting dropped at random which has been costing my business as it will happen in the middle of my work. I have tried so many times to contact customer service and I have gotten nothing but the most unprofessional people who ignore me, bl

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68

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Trade In Device IPhone 11 to 14pro

Hi I have traded my IPhone 11 and got my IPhone 14pro max where there was a trade in offer 800$ off and the payment is up to 3 years I would get all credit back initially and I was happy too the mobile  After 2nd month of use I received my bill and no credit value for old mobile ($25) added to

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168

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More charges and higher bill…smh

It’s a shame that this company would not grant me an extended payment arrangement due to me being in the hospital. I called and talked to 3 different people and received the same result when I was told by another customer that they would do it because they have did it for them before when they were

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73

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Upgrade problem

I paid off my iPhone 15 Pro Max early and was wanting to upgrade to the new galaxy phone coming out my account shows installment has been paid off however, every time I try to do it an upgrade it’s showing I still have to pay the loan off which is incorrect is that Balance is zero my credit card st

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38

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Compensation for AT&T Support Screwing Up

6 days ago, AT&T phone support screwed up a number port-in from T-Mobile. Instead of replacing the temp number on my new phone, they replaced my Apple Watch number and ported the number onto said watch. The rep said they submitted a ticket and I would hear back in a day. I called back the next

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68

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Taxes on bill

From my AT&T prepaid bill, what are these and how are they determined: Govt Tax-Local E911 Govt Tax-City Utlty Users Tax

Questions

97

11

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