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nokia gophone to samsung go phone activation problem

My sim card was too big to transfer directly to the new go phone but I was able to activate my account with the new sim/imu"ime?" card already in the new phone, my old phone shows it is now d/c from the service but my new one wont allow for any text or calls, any solutions?

Questions

195

2

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My Support Experience, AKA Upgrade Limbo

2/8 - Went to Sam's Club to upgrade 2 lines with the S21 promotion. Everything seemed to go normally with no glitches. To qualify for the phone upgrade, I had to also upgrade my plan to one of the unlimited plans, and that also seemed to go OK. I got a text from AT&T while in the store thanking

Questions

67

1

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Atnt gave me false information

I wanted an upgrade cause my phone broke and the insurance i got through atnt that i paid monthly for isnt even insurance atnt rep said i can keep my old device and get a new phone with no charges come to find out i owe 240 for the old device and customer service did nothing to help with their emplo

Questions

93

7

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Unavailable voicemail on iPhone XS

People are unable to leave voicemails to my phone. I have tried resetting settings, calling 1, changing my greeting, setting a voicemail password, and making sure my network connection is good. Nothing works. I read that you have to set up voicemail within 60 days of upgrading phone, but wasn’t awar

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81

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Upgrading issues

I have been trying to upgrade our devices for over 2 months, I have tried calling customer support, chat and even online. I keep getting diI have been trying to upgrade our devices for over 2 months, I have tried calling customer support, chat and even online. I keep getting disconnected. It is so f

Questions

139

3

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Traditonal Upgrades No Longer Available at 18 Months

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

Questions

376

3

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Is new gateway required for Fiber 1000

We have Fiber 300 with u-verse (3 wireless tv's) and 15 other wifi devices, experiencing temporary outages and slowness so upgraded to Fiber 1000 along with wifi extender. Order indicates a new gateway is being shipped but will we need this for Fiber 1000 , since we already have a BGW320-500 gatewa

Questions

102

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LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

79

4

Another "Lost" Trade In Phone

I traded in an iPhone XR and upgraded to an iPhone 12 Pro Max. Using your label, I shipped my own phone in. The tracking shows that it was received several days later, yet several months later I still haven't received my $700 credit. I've used chat to talk to customer service and have called your cu

Questions

2.5K

7

Upgrade Not Processed

In November, I requested the $1 iPhone 12mini upgrade to my son's line; however, it was not processed as an upgrade but was added as an additional line. Not only that, the phone representative shipped the phone instead of scheduling it for pick-up at the store and I was advised that we couldn't canc

Questions

53

1

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Rude Employee

Me and my husband went to the AT&T store here in Beaumont Tx the lady who helped us was Jalisa H from what my receipt says. She was very rude, she showed no care her customer service in the store on Dowlen road was Horrible. This was the worst customer service I have ever experienced with AT&am

Questions

39

8

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By One Get One Scam - Leaving AT&T ASAP

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a

Questions

119

3

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Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

94

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Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

Questions

132

1

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Voicemail envelope setting

How do I turn off the voicemail envelope? After the latest phone update it turned itself on, and I can't even find where to turn it off. I want to only hear the envelope information when I press a button like it was before. I hate hearing it for every single call!  Samsung Galaxy S21+ 5G

Questions

85

7

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Watch fees and taxes 10$

On your first month's bill you are charged and activation or an upgrade fee feel watch line your taxes and fees are $10 because they add the fee to the watch line and you get taxed on that it still doesn't make sense because it's twice as high as a phone line but that is the reason that I got from A

Questions

118

10

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Bill after upgrade

I had a basic phone that cost $40 a month, my billing period was say start 5th of the month.I upgraded my line to a smartphone and also added a new line on my account with a smart phone, with 3gb shared plan, so my new plan should be around $120. I activated my phone in 25th of the month (10days bef

Questions

750

3

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Next Up rip-off

Ok, I've had 4 lines for 27 months. I just discovered that I've been charged for Next Up 27 times. That's $540 I've been screwed out of. Coincidentally, we were at an AT&T (that should be AT$T and shall be from now on) corporate store paying the bill, and my daughter was looking at the new Pro M

Questions

2.2K

7

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Phone upgrade exchange packaging not included

I upgraded to a new device and in the same box that it come in usually there is a return sleeve for my old phone to be send back as my trade in. I did get a return label... just not a return sleeve. Can I just put my old phone in the original phone box it come in and put that in a box and stick the

Questions

129

2

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@ATTHelp Returned Phone for trade in issues

@ATTHelp I returned my old S8 phone for a trade in using the return packaging material provided by ATT thas was included with my new S20 phone that I received in the mail. ATT states their was no trade in started. I returned the phone in August under Tradeinoffer20 and I have not been given credit

Questions

97

1

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