Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.1K)

Relevance
Selected Relevance
Esim

I have just gotten the new iPhone 15 pro max and as it requires an eSim not a regular sim I am trying to convert my physical prepaid sim on my old phone (XS max) to esim however it instantly says “there was an error. unable to perform action” how do I fix this

Questions

79

4

0

I 35 124332 208884 1

What does this mean that I have a sim 2 available?

Questions

22

2

0

iPhone problem

Is there anything to get someone from spying or using my apple account to make different accounts in my email or name? And stop being able to download video and auto from my iPhone to computer or some thing ? 

Questions

24

5

0

BYOD promotion

Trying to be my on account rep and not doing as well as expected.

Questions

35

1

0

$300 $25/mo online deal single or multi line

I have an unlocked iphone 11 that was formerly on a Verizon plan and I went into my local ATT store to make sure it was compatible with ATTs network before I purchased the online prepaid deal for a years purchase at $25/mo for 8GB. The store associates put an inactive 5G sim card in my phone and tol

Questions

62

2

0

SIM Not Supported

Hi- I just switched from T-Mobile to ATT prepaid. I received a new sim card and called to activate. Apparently it was activated but when I inserted the SIM and tried to setup, it is saying SIM Not Supported. I cannot use my phone and my old SIM with T-Mobile doesn't work anymore. What can I do?

Questions

63

1

0

Wrongly Charged for the services that i did not ask for

In July this year, I inquired with AT&T call center for postpaid connections with mobile phone bundled with it. The guy took my ssn, ran a credit check, and proposed postpaid with Iphone bundle. I was asking two connections. The cost was too high for my budget and so i declined on the call itself, t

Questions

92

3

0

Nighthawk on grandfathered data plan?

I just bought a Nighthawk and tried to use it to replace my Mobley. No network access. Put SIMM back in Mobley and got access again. Went to AT&T store and they won't let me get Nighthawk with my old plan. Am I stuck, or will getting a used AT&T Nighthawk from eBay circumvent this issue? &n

Questions

137

3

0

Samsung S9+ does not prompt for SIM unlock code

Edit update: I found information elsewhere to try dialing #7465625*638*#. This did prompt me for the unlock code, which I entered, and saw a message indicating the code entry was successful. I still can't get the phone to fully recognize the SIM and work normally, but at least I think I've ruled

Questions

503

0

0

Phone doesn't recognize sim card then work for a few hours and then doesn't recognize.

THREE TIMES TODAY my iphone x max decided it "didn't recognize sim card". I called AT&T three times and each time they walked me through hitting settings, reset, reset network settings and then they had to do some work on their end. Then the phone would work just fine for a few hours and then AG

Questions

117

1

0

Do I need to fly back to US to verify my account

My brand new phone was stolen in Ecuador on New Year's Day. I will be here for 5 more months on a job. I need my phone number so new customers can contact me, but I can't remember the PIN they gave me when I purchased the phone 6 months ago. I have been on the phone with customer service three times

Questions

73

9

0

Unlocked sim wrong imei

I sent a request to have my iPhone 13 Pro Max and have the sim unlocked. I put in a request and got a request number. Later, I received an approval to unlock. I have not received an unlock code. The request had a different IMEI than what is in my phone. I am looking for what to do next..

Questions

17

3

0

Mobile data stopped working.

I purchased a prepaid plan and it worked for about 20 mins. Then it showed full bars but I couldn’t connect to anything. Couldn’t even open a browser. Now it shows zero bars no matter what i do. Even tech support couldn’t help. After trying everything they could think of they gave me a ticket number

Questions

67

3

0

Closed

unlocking iphone

received approval, erased reset, not unlocked, waited 48 hours erased and reset still not unlocked.

Questions

20

1

0

● ● My FirstNet Apple Watch no longer has cellular settings enrolled and I cannot get them to be re-enrolled. ● ●

● My FirstNet Apple Watch no longer has cellular settings enrolled and I cannot get them to be re-enrolled. ● I've tried fully wiping the watch, reinstalling everything, nada. I've even shipping back the Apple Watch to Apple for a replacement and even the replacement won't allow me to activate t

Questions

63

2

Closed

Lies and crafted deception.

I called At&t to become a new customer. I was told my brand new $1200 tablet with the best plan, would have unlimited calling text and not slowed Internet. On top of this it would have 50 gigs of mobile hotspot. I agreed and they sent it out. I couldn't see my new plans details because At&t

Questions

54

12

0

Phone Unlock help!

Hello, so i recently bought a at&t phone from someone online and i thought it was unlocked and it isnt cause when i insert my sim card (not from at&t) it says something about sim card network unlock. so basically i put a appliction on at&t unlock your device but i couldnt get accepted cause i dont k

Questions

305

1

0

0

Effect of suspended eSIM on active AT&T line?

Hi, all - traveling question here! If I have my iphone set up like this: SIM = "Primary AT&T" (active line #1) ACTIVE eSIM = "XXX" (active line #2) PAUSED eSIM = "YYY" (phone line still serviced by AT&T, but eSIM temporarily disabled on device) ....what happens to calls or text

Questions

129

3

0

How do you get a detailed list of times you have reached out to customer service? As in every interaction with customer service.

How do you see when, how long, and what types of contact you have had with customer service? I am just curious about the number of times and length of each interaction.

Questions

24

6

0

No data, use of voicemail, can't send/receive texts

It's going close to a week now and so far support with AT&T hasn't gone much of anywhere. I have an iPhone XS, only for about 6 months, and I think the SIM card is defective and/or my phone has been hacked. It says that I am using 4G or 5G at the top right with some bars yet I can't receive text

Questions

65

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.