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I need help with switching my sim card.

I submitted unlock request with Req ID: (Edited as per community guidelines) and was approved. However the email with the code has some line of code name instead of the unlock code: ${masterData.unlockCode} The email looks like below: Let's get your device unlocked Device IMEI number: [enter imei

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25

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I'm starting to grow a strong disdain for AT&T and their seemingly intentional methods of assuring you make zero progress toward resoluti

First, I bought a couple phones from somebody I know. I then opened an AT&T business wireless account, to which I added/ actived 3 devices total. A few days later I traded in my old S22 Ultra  for an $800 bill credit. The next morning, all three devices were dosconnected and  as I lat

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66

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How to get a VALID response from AT&T

As a first responder, I joined the FirstNet AT&T program 04/16/2022. I left T-Mobile after 15 years with then & never one had a problem. Not once! Now - all I have had with AT&T FirstNet is problems. Transitioning to the program itself wasn't a problem. However, I must say the guaranteed

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62

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AT&T workers broke my internet

AT&T workers broke my Internet and I told them what they did and they just left and did not fix it I is upset this time and the site an app do not work with trying to schedule appointment for three days and it does not work someone needs to fix this this is your job you try to schedule appointme

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Frustration with Recent Fiber Installation Project

I am writing to express my deep dissatisfaction with the recently completed fiber installation project in my neighborhood, which has significantly impacted my day-to-day life and work. Despite enduring six months of disruptions and promises that were not fulfilled, I find myself with a fiber line th

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116

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Continue to get "Phone not registered on network"

Number ported from Verizon. Set up phone on Tues,10/10/23. Worked for a bit, and then got phone not registered. Reseated Sim card, and error goes away. Until it comes back two hours later. Reseat Sim card, and restart phone. Error goes away. Until it comes back four hours later. Went to local AT&

Questions

860

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Changing auto payment account

In May I received notice from my CC account that the card was compromised and I immediately changed all of my auto pays to another account. When I received the new account number I changed them to the new account.  ATT charges have been processing on the new card each month.  On Aug 5, I

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102

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Trade in Promo Cancels out Next Up?

I traded in a PRISTINE S20 Ultra for a Pixel 7 Pro about 8 months ago. It hurt a little. My ultra was like new, and STUPID expensive when I bought it, but I justified it by thinking I was getting $800 for it in trade, and I couldn't have sold it outright for that. The money I was saving in installm

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309

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How can I get my internet plan improved to fiber?

I have called multiple times to inquire about upgrading my plan, as I am currently on the bogus 25MB plan, and it is subpar for gaming. When I first moved out (Midland) 3 years ago I had originally signed up for 300MB fiber, had them install it, and even remained on that plan for 6 months or so befo

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125

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Official Solution

Unnecessary delay on lowering bill

Why does it take a month or two for the billing to change when you switch to auto-pay? It didn't take very long for the payment to be auto-debited, but it does not include the promise reduction in rates. I think I've been cheated.

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77

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AT&T Store cannot find trade in phone and claiming we never brought one in.

My daughter in law traded in her phone to join our plan from another carrier. We went to the store and everything went as expected. The sales guy told me since we were adding a new line and trading in a phone, the new phone would be free. The transfer of the phones would take about an hour, so we le

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378

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Apple has locked my 2 phones & AT&T requires sending texts to verify

I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the

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459

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Target scams with att

Hey I know i might be late on this to yesterday my dad who doesn’t know much english just keep that in mind. Some employees (there was two but only one came up to us). He asked my dad the type of phon he had and company so my dad told them. My dad therefore said he is in t mobile but he has a old ph

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341

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How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

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236

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Closed

Fold 4 screen split

So my screen split months ago, I tried to file a claim with att and it was rejected, saying I need to file a claim with Samsung. Samsung rejected it and said att needs to handle it.&n(Edited per community guidelines)p; It is im(Edited per community guidelines)sible to find any way to talk to

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958

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Request to Change iPhone 15 Pro Max Order

I want to change my iPhone 15 Pro Max order from the color Blue Titanium to Natural Titanium. I have contacted the online customer service but the issue wasn’t resolved. They can’t change my order. So, I asked them to cancel my order but they were unable to cancel it. I have tried to cancel my order

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702

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"Enter MCK"

On 9/12/23 I successfully ported 3 wireless numbers to another carrier. During the process one of my Samsung Android phones would not accept the unlock code given to me when I paid for the phone earlier this year. After too many attempts I am locked out of my device. I have six case numbers from six

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398

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SCRA Nightmare

Not only did I turn in all of my paperwork and call to notify them I was being deployed, I walked INTO a retail store and told them to make the note of this on my account and someone STILL neglected to pause my account! Now I am stuck with a phone that’s off, my grandmothers phone is off and cancell

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145

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Frequent disconnects every few minutes

Just recently swapped over to att fiber and my experience has been pretty bad. The internet speed is fast which is great but I constantly disconnect every few minutes. I'll disconnect and after a few seconds (maybe 10) I'll reconnect. It's not too noticable when I'm working or just on my phone but g

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79

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Unable to add website to exceptions list in Smart Home Manager

I am staying with my parents who have AT&T and my friend's website is being blocked as spam by AT&T Internet Security. Internet Security/Active Armor wasn't even activated on the account when I began receiving the pop-up, but I enabled it as without it I was not able to view the exceptions l

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