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Elderly parents charged for no service

I was helping my elderly parents update their credit card info today for several account that auto bill them. We got their wireless service fixed ASAP but while doing that discovered they were being billed and had paid for service for internet and a land line they cancelled when they moved Oct 2017

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AT&T workers broke my internet

AT&T workers broke my Internet and I told them what they did and they just left and did not fix it I is upset this time and the site an app do not work with trying to schedule appointment for three days and it does not work someone needs to fix this this is your job you try to schedule appointme

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39

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Didn't realize that new phone was coming

Hi, We just signed up for AT&T. The person at the store didn't even bring up that the 13 was coming out so soon so we just went ahead and signed up for the iphone 12s. I am kind of disappointed (not the end of the universe) that I am paying the same amount or more for an older device. Do we h

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66

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Never got phone, never got a refund

In 2018, I bought an iPhone 8 Plus 64GB Rose Gold, Paid the $699.99 in FULL. Phone showed delivered, but it was never delivered. I contacted AT&T and they opened a case. I eventually got an email saying they got the phone returned back to them, and still had the audacity to not only tell me I wa

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AT&T won't let me cancel my service.

I clicked the appropriate link in Figure 1, and was brought to the page shown in Figure 2. I am signed in, as shown in Figure 3. I am currently filing a formal complaint with the FCC. -----------------------------------------------------------------------------------------------------------------

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98

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I need help with switching my sim card.

I submitted unlock request with Req ID: (Edited as per community guidelines) and was approved. However the email with the code has some line of code name instead of the unlock code: ${masterData.unlockCode} The email looks like below: Let's get your device unlocked Device IMEI number: [enter imei

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21

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I'm starting to grow a strong disdain for AT&T and their seemingly intentional methods of assuring you make zero progress toward resoluti

First, I bought a couple phones from somebody I know. I then opened an AT&T business wireless account, to which I added/ actived 3 devices total. A few days later I traded in my old S22 Ultra  for an $800 bill credit. The next morning, all three devices were dosconnected and  as I lat

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61

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Fiber Shenanigans and Ridiculousness-An epic true tale

So I've been with Att for over 20 years, when fiber became available in my area and they offered faster internet and a discount to switch I was all for it. They sent a tech out but he told me he'd have to dig through 2 neighbors private yards to lay the fiber- that's a nope. I sent him away, lying t

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66

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Trade in credit issues and customer service is not helpful

After getting two new phones and trading in my two old phones in April 2023 at a corporate store, I still have not received my trade in credits. I knew I met all requirements of the promotion and so when I called on August 23 the customer service rep checked with the Backoffice team, and they found

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57

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SCRA Nightmare

Not only did I turn in all of my paperwork and call to notify them I was being deployed, I walked INTO a retail store and told them to make the note of this on my account and someone STILL neglected to pause my account! Now I am stuck with a phone that’s off, my grandmothers phone is off and cancell

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130

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AT&T is unethical!!!

My father in law passed away last week and I want to turn his cell phone off. Apparently I have to wait until March to fulfill the terms of the contract when he bought his phone. AT&T will not turn this line off early without charging me an early termination fee. Even when there is a death, the

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72

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unlock paid off iphone

Our two iPhone installment plans were paid off in Sept 2022. We switched carriers in Oct 2023, and purchased new phones from the new carrier.  Since then we have been unsuccessful in unlocking the old phones from AT&T.  Keep seeing the message that installment plan is not paid off.&nb

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28

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Unnecessary delay on lowering bill

Why does it take a month or two for the billing to change when you switch to auto-pay? It didn't take very long for the payment to be auto-debited, but it does not include the promise reduction in rates. I think I've been cheated.

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Billing-Cancellation-Customer Service Issues

Hello, we seem to have an issue with our account.  We had presumably attempted to disconnect our service quite some time ago.  We were continued to be billed and debited from our Bank Account.  Called in last month to discuss issue.  Was then credited back monies from last 5 mon

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67

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Dispute open for phone exchange

I returned a brand new phone and I'm being charged $425.00. I spoke with an agent and a phone was returned on time and never credited to my account. When AT&T  fixes the issue, I will pay my outstanding bill.  Please notify me when this is done, so I can pay the balance. If service is

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HBO Max Bait & Switch?

I am on over 2 hours trying to connect with someone in the digital assistance center. My call has been dropped, the phone number I was given is not an active number, and I've been left on the open line with the agent (rather than on hold) and can hear him trying to connect to a disconnected line. I'

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Closed

MMS Messages failing to download on Prepaid Plan

I have an AT and T prepaid plan, but no data plan. I have used this plan without issue for at least three years.  In the past month or so, some (but not all) of the mms messages (picture messages and group messages) show up as "New multimedia message.  Receive?" and then when I hit "downl

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496

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Selected an SIM prepaid card but got an ESIM instead, nowhere to dispute

Several days ago I selected an SIM prepaid card but got an ESIM instead, which is not compatible with my phone. Now I am frustrated as I have nowhere to dispute. 1) I cannot ask for customer support online. They asked me to log in to talk to an agent. But to log in I have to first get my account nu

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50

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How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

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222

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Apple has locked my 2 phones & AT&T requires sending texts to verify

I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the

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