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How do I pay the balance difference if I upgraded my plan after I just paid 55 plus tax a few days ago.

I don't want to nor should I have to pay 75 plus tax when I just Paid 55 plus tax a few days ago but I my new device is 5g so I upgraded to the 75 dollar plan and it says I just added 55 dollars. If I pay just the difference plus tax will this work?

Questions

 • Wireless Billing

6

1

0

Poor Customer Experience

My experience have been very frustrating. First of all to reach a representative using your IVR system is huge hurdle to overcome!And when finally is reached is impossible to get to problem solved.After several intents, I stayed for more than 20 minutes with a Internet rep, then I was redirected to

Questions

 • AT&T Internet Account

21

1

0

Over charges of usage

my bill is to high. there was some charges for going over the usage, would like to be credited back.

Questions

 • Wireless Billing

8

1

0

Direct to VM

I have somehow managed to get both my ATT phones (personal & work issued) going directly to VM.I've no idea how it got turned on, Can anyone assist???

Questions

 • Account Features

9

1

0

Pandemic Woes

I know AT&T gave 60 days to pay. How long after that will we have to pay? I'm STILL waiting on unemployment and this is my only way to contact them

Questions

 • Wireless Billing

20

1

0

not being able to sign in out of the US

I am out of the US and I could not signing to stop the Autopay, and you just charged me 31$ for a month I will not be there in the US for , therefore I want refunds please . my phone number is [EDITED per Community Guidelines]

Questions

 • More AT&T PREPAID Discussions

19

1

0

Upgrading Phone Online

I've looked everywhere and can't find a clear answer for this. I just upgraded my phone online it will be here in a few days. When it comes how do I keep my same number on the new phone? I know how to transfer contacts, photos, etc. But nowhere can I find how to keep my same number on my new phone.

Questions

 • Samsung

17

1

0

Mobile Hotspot

What is the cost to add mobile hotspots to your wireless plan?

Questions

 • Device Features

20

1

0

Please help me

Hey guys, i need an agent who can help me with this. It’s been 3 months since i stopped using AT&T the reason is i went back home here in the Philippines, but AT&T still send me my monthly bill even if i dont use any single data or whatsoever of their service. I can’t anything about this. Please hel

Questions

 • Wireless Billing

11

1

0

Wireless DVR w/UVERSE TV - is Fiber better or no different with the TV options?

I have been on UVERSE now for 5 months since I moved to the area, and I hate it with a passion...at least as regards the Wireless DVR service - it constantly is "unavailable" or "no recordings found" - I have to reboot all the time, sometimes it won't work for hours. I even paid for their "BOOSTER"

Questions

 • U-verse TV Equipment

15

0

0

Att customer service was the most worst experience I've ever in countered in my 55 years of life .

April 29th they took payment and I received no service and I waited until May 3rd and called again and still had no service. I couldn't remember my password but later learned they could have used my social security number but was never asked after many very nasty calls from me because by now what do

Questions

 • Network Coverage

15

0

0

Billing errors

I have 2 U verse accounts mistakenly added to my AT&T account. I’ve never subscibed to U verse. They were sent to collections. How do I get them removed from my name? I was trying to add a line to my account and now AT&T will not let me, due to these outstanding balances that do not belong to me. I

Questions

 • AT&T Internet Account

6

1

0

Samsung Phone Add a Line

Does Samsung, or anyone, ever have a promotion where you get a flagship device free when you add a line? And do you have to trade in a device, or can you just buy it outright?

Questions

 • Samsung

4

0

0

When I move

I want to make sure if the area that I moving to has good signal to run the WiFi connection that I have

Questions

 • AT&T Internet Installation

8

1

0

Att Next Plan

I paid off my next installment plan last Friday. This morning I got my statement emailed to me due 5/13 and it still reflects an installment payment due for the paid off phone. Is there a way to fix this?

Questions

 • Wireless Billing

9

2

0

I cant log in to my Prepaid and I need to cancel it from abroad

I've been calling AT&T international customer support number for several days in a row and never got to a customer support agent. (I've waited for more than 20 minutes each call and I'm paying international call rates which are not cheap).I need to cancel my prepaid plan because I'm not using it any

Questions

 • Account & Usage

21

1

0

G10+ Upgrade to Android 10 - NOT HAPPENING - Help?

I've called into AT&T 5-6 times now - the last 2 times they transferred me to Samsung.My G10+ remains on A9, even though AT&T has told me they manually triggered the software update push (and confirmed the IMEI number). The tech's finally threw up their hands and sent me to Samsung (the first time

Questions

 • Samsung

16

1

0

Free WiFi Extender OR NOT

Okay I am on day 3 and hours of communication with AT&T and have gotten no where! As I’m sure everyone’s WiFi is slower than usual due to the shelter in place the 4 people in my household are consider essential workforce. We are having to work from home and need internet to meet our clients needs.

Questions

 • AT&T Internet Equipment

89

2

I just bought a nighthawk hotspot

I bought this based on a recommendation of att. $249.99 was told I was close to a tower and could get 50g for $60 a month. Way more than I wanted to spend on a hot spot but went with it. Got it today. I called 3 times today spent 2 1/2 hours on the phone was told i could now only get 10g for $60. Ha

Questions

 • Wireless Account

13

1

0

My service

My service is cut off it was due on 25, I need service till Friday when I get paid. I used the money I had for groceries and essentils cause we are at a stay home queritine. Is there anyway you guys can do that I've been a faithful customer for years.

Questions

 • Account & Usage

12

1

0

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