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Order from FED EX says Shipment Exception since 12/05/2020

I placed an order for an upgrade cell phone and it was shipped on 11/30 but has been stuck in Memphis since 12/5/2020 with FED EX and all that it says is Shipment Exception. need to get this by Christmas.  What can I do? What does this mean?

Questions

 • Wireless Account

29

1

0

I can't upgrade my phone?

I've had my S4 for 2 1/2 years and it has been having issues so I decided to use my upgrade for another one and I was going to order the Galaxy S6 and I tried ordering it with my upgrade, but I got an email saying there was an issue with my order and that I couldn't use the upgrade to buy it and tha

Questions

 • Phone & Device Upgrades

797

1

0

0

Paid full price for my phone but cannot unlock

I paid full price for my Phone and went over to the unlock page from ATT but says IMEI does not match an att phone. I purchased the phone directly from ATT !! HelpCustomer support said IMEI was placed in the system and everything looks fine. going in circles here@ATTMobilityCare @ATTHelp

Questions

 • Phone & Device Upgrades

42

4

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

38

0

0

s20+ vs s20 Ultra ordering issue

I just finished an online order for an upgrade, to an s20 Ultra, through chat (because it wouldn't accept my address) and It is showing up as an s20+ 5g in the Order Management Portal. The Live chat guy assured me that it's just what it's coded to say and that it's the S20 Ultra. I'm not sure if i

Questions

 • Phone & Device Upgrades

18

1

0

HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

 • Account Features

32

2

0

Uverse account upgrade created two accounts and our old phone number no longer works

About a month ago, a Uverse rep knocked on our door and talked me into upgrading our existing Uverse DSL (which we acquired in Aug. 2013).  We were to upgrade to newly available Power tier internet, TV and keep our Voip line.  The old account was under my wife's name (we have different last names). 

Questions

 • U-verse TV Account

425

1

0

0

Motorola One Zoom Software Update Needed

The Motorola One platform is not old enough to simply dismiss in your plans to sunset 3G connectivity. For the sake of your customers, work on a software update that does not brick these devices on your network.  For personal reasons, the Motorola One Zoom needs this update ASAP.  Thank y

Questions

 • Android

19

3

0

Extremely poor customer services and installation. Gateway cannot connect to the network.

Internet stopped working about a week ago, which is rough because I need the internet to work from home. Something is wrong with gateway/broadband. Talked to customer services for repair and the person suggested that I upgrade instead for a cheaper price. I realized now that it's a trick to get me t

Questions

 • AT&T Internet Installation

20

1

5268AC Reinstall or Downgrade Firmware

I have been given the dreaded 10.5.6.xxxxxx firmware update for my 5268AC. There are many issues with this release. Is there a way to reinstall it to see if issues could be corrected? Is there any way to downgrade back to the working 10.5.3.xxxxxx release?

Questions

 • AT&T Internet Equipment

1.1K

1

0

0

Promotions Department blatantly LIE to secure sale. SCAMMERS

Earlier this year, I saw a promotion on the ATT website saying you could get a free iPhone XS, if you added a new line. I called to inquire about this and was transferred to the promotions department, where I spoke to some lady with an Indian accent named "Rose" or some similar fake name. I asked if

Questions

 • Phone & Device Upgrades

81

3

0

Need help with upgrading from iPhone 5 to iPhone 6

Alright so AT&T is really getting on my nerves. First I can't even upgrade with 2 year commitment at the Apple store. So there goes my $200 apple gift card I have... Then I got to the AT&T store and the lady constantly tells me I can't have my grandfathered unlimited data plan when I upgrade... She

Questions

 • Apple

470

9

0

0

ATT DOES NOT CARE AND IS TERRIBLE

ATT does not care at all, sums it up nicely... I upgraded for a new phone, purchased in full, it was an iPhone 8..  In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVICE

Questions

 • Wireless Billing

158

0

0

0

Question about deals for iPhone 12 Pro Max

Hello, I'm planning to upgrade to the new iPhone 12 Pro Max and trade-in my iPhone X 256 GB (currently with ATT and fully paid off). Would you have the same/similar offers for the Pro Max as you have for the other iPhone 12 models? When can I expect those deals? Thanks, Dejan

Questions

 • Apple

101

2

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

 • Wireless Billing

13

2

0

AT&T Orders constantly delayed by a month and then cancelled

Hi,Does anyone face issues with orders being placed over the phone with a rep? I been trying to get my upgraded devices for well over 2 months now and each time when the order reaches the end of the expected shipping date, it either extends the dates by a month or just straight up cancels my order.

Questions

 • Phone & Device Upgrades

18

1

0

Order Issue

I preordered a iphone 12 pro max in an AT&T store on 11/6/2020 and it was shipped with fedex and supposed to be delivered 11/13/2020. Fedex flagged the order as fraud even though it was an att order shipping to an AT&T store.  I have been trying for weeks now for a resolution and no on

Questions

 • Phone & Device Upgrades

16

1

0

Additional fee

How many installment payments on a device need to be made in order to avoid an early upgrade fee when getting a new phone?

Questions

 • Apple

20

5

0

U300 to U450 Upgrade takes 9 days?

I called and upgraded from U300 to U450 and added a 2nd wireless receiver on February 15, 2015. The rep tells me that the receiver will arrive in a few days and the order will be processed by February 18. The receiver arrived on February 19, but cannot be activated and I still don't have U450. I cal

Questions

 • Watching U-verse TV

592

3

0

0

I'm 2 months into a 2 year contract - can I still switch to ATT next?

So I got the 2 year contract around september 20th, when the new iPhones came out.  Now I realize I want to be able to upgrade my phone every 12 months to get the new iPhone every year (by doing the trade-in with ATT). I signed a 2 year contract in late september, so im about 2 months into that cont

Questions

 • Phone & Device Upgrades

276

1

0

0

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