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My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

 • Wireless Account

9.6K

257

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Official Solution

eSIM to physical SIM.

I currently have an iPhone 13 with a physical SIM. I will be traveling abroad and scanning a QR for an international eSIM during my travels.  When I return, I wish to transfer the AT&T physical SIM to the eSIM.  This is in my wheelhouse.  I understand this procedure. Is it pos

Questions

 • Apple

4.2K

7

0

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Official Solution

How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

 • Other Phones & Devices

310

5

0

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Moto G LTE

I am thinking of ordering a Motorola Moto G LTE and paying the no contract price to have this phone as a replacement phone for my Rugby Smart. Since i will not be using an upgrade or Next program, will they send a new Sim Card installed in the phone like when you do an upgrade??This phone uses a mic

Questions

 • Phone & Device Upgrades

2.2K

2

0

0

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SIM card removed. Samsung Galaxy S4

For the past few weeks my Galaxy will randomly display a message that says SIM card removed--Unable to detect your SIM card. Your device will restart to check for your SIM card.  It is now more frequent (at least 3 times a day). My phone is out of warranty, I believe.  Is there anything that can be

Questions

 • Samsung

9.8K

9

0

0

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Official Solution

Have phone, Have Plan, need smaller SIM card. Site is stupid

What I need is a Nano SIM card for my new phone while my old phone (that's literally falling apart) has a larger SIM. How am I supposed to simply buy a SIM online when your site stubbornly forces the free SIM promo that requires a new plan/device to be purchased? I'm not settign up a new plan, nor a

Questions

 • More AT&T PREPAID Discussions

37

1

0

Accepted Solution

Official Solution

Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi

Questions

 • Phones, Tablets & Devices

91

4

0

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Official Solution

Possible to pay unpaid balance on second-hand phone in order to unlock the SIM?

My wife still had her old iPhone from AT&T. We live abroad now so I wanted to try to unlock it. I tried the unlocking form but received this answer:"Your unlock request was denied because there's an unpaid balance linked to your device. You can submit a new request after the balance is paid in full.

Questions

 • Account Features

150

2

0

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Samsung Mythic SIM

I have a Samsung Mythic phone that I used between 2011 - 2013. Unfortunately, I don't have the charger for it anymore but I still have the SIM card in it. That phone is connected through AT&T and I'm wondering if there's a way for the AT&T team to read the information on the SIM card (such a

Questions

 • Samsung

38

1

0

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Linux box PPP connection using wireless modem and AT&T SIM

Hi, I have a small linux box with a 4G/2G wireless modem attached. I want to connect it to the AT&T network and provide internet connectivity using the PPP protocol. Can I use any AT&T SIM for that? Do I need a special data plan?

Questions

 • Data & Messaging Features, Internet Tethering

35

1

0

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I submitted a request for unlocking my iPhone 7 plus, can I take out the sim in the mean time?

I submitted my request to unlock my iPhone 7 plus on 3/25 and on the status it tells me that it is in progress and may take up to 2 business days. In the meantime for this to get approved/completed, can I take the SIM card out of the phone in order to use my phone on wifi because right now, I cannot

Questions

 • Apple

159

1

0

0

Accepted Solution

Official Solution

Can I use same Sim after three months ?

I am Indian citizen visiting US on business . Enjoyed my prepaid service for three weeks. I will leave this week. I paid for this month only, with no Autopay. I will have to travel back to US after three months. If I retain my SIM and want to pay for the month after I arrive, will prepaid account st

Questions

 • Account & Usage

51

1

Accepted Solution

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Visiting the US, buying data to use

Is it possible for me to obtain a SIM from an AT&T store and add data to it whilst I'm visiting the US? (Is there a plan which allows me to do this?) This would only be temporary (less than 30 days). I have an unlocked phone.This would be a huge advantage to me, since it avoids roaming costs.

Questions

 • Account Features

1.4K

1

0

0

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Samsung Galaxy A72 Compatibility With AT&T

Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w

Questions

 • Samsung

722

6

0

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Official Solution

GoPhone SIM Card expired?

I purchased a GoPhone SIM card 2 years ago and used it for 1 month and did not use it since.  Do SIM cards expire? When I try to login to refill the balance, the userid which is the phone number I was given is not recognized.  When I try to activate the SIM card by entering the 20 digit SIM card num

Questions

 • Wireless Account

23.4K

5

0

0

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Official Solution

How to buy postpaid sim in USA while traveling in Student exchange program from 5 months

I will be coming to the USA under the student exchange program in the first week of Jan. I want to know how to get a postpaid sim as I will be living in a student dorm which will be allotted to me on arrival. Also, what are the usual taxes on the bills, and how to add international calling? Also, te

Questions

 • Wireless Account

189

2

0

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Official Solution

Text Message from AT&T to Replace SIM

Would you trust a message that says "Hi, It's AT&T. This is a courtesy notice to replace your SIM card before our 3G Voice Network shuts down in February 2022" and it provides a link asking for personal information to get a SIM. It says "Your AT&T Prepaid phone will STOP WORKING". (I did NOT

Questions

 • Account & Usage

1.6K

8

0

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Official Solution

Problem using a former Verizon phone for a temporary replacement

I have recently sent my wife's Samsung S21 Ultra for repair. I placed her SIM card in an LGV10 from when I was a Verizon customer. The phone initially displayed a message that the SIM card was not a Verizon card. The phone is not locked (she visited a Verizon store this AM) and it will allow her to

Questions

 • Other Phones & Devices

64

2

0

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Official Solution

Samsung Note 8 Duos (N950F/DS)(unlocked) no longer supported by AT&T?

Weeks ago, AT&T mailed me 2 cheap phones with a warning about service to the subject phone ceasing. About a week ago, I awoke to no service on both sims. After much run around, I was told the phone was 3G and no longer supported. Something about HD voice. Someone was able to reestablish service

Questions

 • Samsung

426

1

0

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Old Cingular SIM & replacement GoPhone

I need to replace my wife's aging GoPhone.  The SIM is an old Cingular-branded SIM (that's how old it is!).  If I get a new AT&T GoPhone from Best Buy, will I be able to put the Cingular SIM in there and keep the phone number & balance?

Questions

 • More AT&T PREPAID Discussions

4.2K

10

0

0

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