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Paid bill and your organization stating not received

I paid my bill and have the receipt from my card showing paid. Your representatives, keep stating “We find no payment and we can’t help you.” This is day three and I have went in person, chat and telephone. If no resolve, my only alternative is to launch an investigation with my bank. Are you able t

Questions

 • Wireless Billing

7

1

0

Phone

Don’t buy AT&T phones if you think you might want to change carriers in the future, because not all features will work on your new network.

Questions

 • Data & Messaging Features, Internet Tethering

8

2

New Service . . .

Hi there, I am potentially relocating from Canada to LA and do not have a SSN or Fed Tax ID number. Am I still able to start service for Home TV, INT & PHONE? 

Questions

 • AT&T Internet Account

9

1

0

I'm on a group plan when I'm the only line

I've called multiple times to ask about this and haven't gotten anywhere. I have it screenshotted on my phone and am paying over 100 dollars for just myself. When I ask about how I can possibly be on this "group plan" they don't really give me an answer. I've tried doing the chat..end up waiting for

Questions

 • Wireless Billing

11

2

0

Verifying my identity

my online or was canceled because it couldn’t verify my identity. How do I resolve this without having to pay again and getting my credit ran twice? My order number is 23-299726341499466

Questions

 • Wireless Billing

8

2

0

When my new phone line will be actvated?

I am moving and wonder when my phone line will be activated?

Questions

 • AT&T Phone Installation

7

1

0

Set up voice mail but still not getting them

I switched from sprint and set up my voice mail a week ago and still not getting them is there something else I have to do?

Questions

 • Apple

5

0

0

I was trying to sign up for the Check Savings Eligibility but my email doesnt allow emails outside of the school.

I used my school email and I was eligible and then they sent a email. But my email doesn't allow emails that arent from the school. I was wondering if I could link it to my regular email and my emails could be sent to there.

Questions

 • Wireless Billing

7

1

0

Phone keeps sayin No service

My phone keeps saying no service and then when I turn my wifi on that’s the only way my phone works and bill has been paid and is not due for 15 days I’ve tried restarting it 3 times and it still does this. How do I fix it? It hasn’t been doing this all day it just started around 9pm

Questions

 • Network Coverage

8

1

0

Payment

My bank says that the money to pay my phone bill was already taken out yet for some reason my account is saying my payment is due Now so now I have no service even though I paid a couple days ago

Questions

 • Wireless Billing

18

1

0

Can I be honest here for a moment?

This is the absolute worst alarm system I could have ever ever purchased for my home.  This is sickening.  Every three to four weeks the service becomes completely inaccessible.  You stop answering the phones, the chat doesn't work.... This is the simply the worst customer service that any company c

Questions

 • Device Troubleshooting

126

0

0

Internet Download Speed

Why is my speed so slow when it comes to installing video games? The max rate is 1.7 MB/s. The plan we pay for should be providing more than that by a huge amount. No devices are using the WiFi, and nothing else is running on the computer.

Questions

 • AT&T Internet Features

21

1

I'm a prepaid customer and no service.

I have recently switched phones. I'm a prepaid customer. So I put my Sim in my new phone. No problems. A week later, i

Questions

 • More AT&T PREPAID Discussions

17

1

0

Netgear mr1100 Nat impossible?

Has anyone with att ever actually managed to get an open nat out of the mr1100. The settings are there but i have not, nor have i found any post where someone had managed to get these settings to function. This is not a cheap piece of tech and alot of us bought the thing on the basis that it was the

Questions

 • AT&T Internet Equipment

7

0

0

problems with lte service on an iPhone

I have an iPhone 11 Pro but it doesn't want to grab LTE it only shows me 4G and where I live I have LTE coverage

Questions

 • More AT&T PREPAID Discussions

19

2

0

CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

 • Apple

15

1

0

phone credit

I did an upgrade in December 2019, a sale agent delivered my phone set it up for me. Told me I should be receiving an envelope so I can ship my two phonessi i won't be charged for them. One month later did not received anything. I contacted AT&T a rep agent told me to go to the store to drop it off

Questions

 • Wireless Account

12

0

0

Voicemails not arriving timely

For the last few months, I am not receiving my voicemails, nor any notifications for voicemails, until hours or even days later. This is unacceptable. I have wifi calling turned on and an excellent internet connection, though sadly my cell connection has been very poor ever since Hurricane Mic

Questions

 • Data & Messaging Features, Internet Tethering

7

1

0

I lost my SIM card and need to stop the auto payment

I was using AT&T's prepaid phone while I was in the states, but I left the country 6 months ago. I thought I ended the auto payment but it seems like I didn't (I've been getting charged every month). I need to end the autopayment but I cannot log into my account online. How can I end it? I'm in

Questions

 • Plans & Features

6

1

0

Switched plans before original one ended.

So I loaded 35 to my account (***-***-8887) because that was the plan I’ve always had but then I saw y’alls promotion online for unlimited plus $50 with autopay. Since I already have auto pay set up I decided to chose that one. I barely loaded my money so I assumed it was still there. After I contin

Questions

 • Plans & Features

28

1

0

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