Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

HACK FROM AMERITECH

I RECEOVED A MESSAGE TODAY FROM MY CREDIT CARD DARK WEB SEARCHES. APPARENTLY AN EMAIL FROM AMERITECH HACKED MY PHONE NUMBER AND OTHER INFORMATION. THE EMAIL ADDRESS IS 5HIS HACK CAME FROM IS : Email [email scrubbed] ĤAS AMERITECH BEEN HACKED AGAIN.

Questions

232

5

0

Accepted Solution

Official Solution

Should I not change the Network name and password on the Arris NVG599?

Hi there! After having a lot of trouble with my internet slowing down and shutting off entirely and then turning back on again, an AT&T tech finally came to service my router. He checked the line and it seemed to be OK so he asked if I'd changed the name of my router's Network and Password - of cour

Questions

2.3K

4

0

0

Accepted Solution

Official Solution

NETGEAR Nighthawk Mobile Hotspot Router is AVAILABLE NOW from AT&T!

  Get Faster Streaming on AT&T with the First 5G Evolution Capable Mobile Hotspot Router   AT&T and NETGEAR, a leading provider of networking devices, are bringing the first 5G Evolution capable mobile hotspot router to the U.S. The NETGEAR Nighthawk Mobile Hotspot Router provid

Questions

17.9K

8

0

0

Accepted Solution

Official Solution

A Facebook promotion on Dell laptops

I replied to an advert on Facebook. by the Atlanta Ga store advertising the sale of Dell 5300 latitude i7 laptops buy one get one free. I send my inquiry and received a whats up from the sales manager Muhammed Khalid Jamal . I want to know if this is for real. regards Francois du Plessis south A

Questions

128

2

0

Accepted Solution

Official Solution

Log4J exploit

Do I need to do anything to ensure my ATT modem/router is protected against the Log4J exploit that was announced in December 2021?

Questions

585

8

0

Accepted Solution

Official Solution

ATT seems to be blocking my company's website address

I am able to access all websites except for my own company's I noticed a couple of days ago that I cannot access my company's website. I've had the rest of the company check and everyone else at the company can access the website without issues.   I've double checked all firewalls a

Questions

173

6

0

Accepted Solution

Official Solution

Device Performance - Fountain of Youth Tips For Your Phone!

Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can

Questions

11.1K

8

0

0

Accepted Solution

Official Solution

How to turn off 2-step verification when traveling

I'd like to turn off 2-step verification when I travel abroad. If my phone is lost or stolen I will not be able to access my online account to lock my phone account since I won't have my phone to receive the verification code.  How do I turn it off?

Questions

425

6

0

Accepted Solution

Official Solution

How do I remove apps that have been installed without my knowledge and do go away with factory reset

Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives

Questions

140

3

Accepted Solution

Official Solution

att prepaid account -> cannot completely disable "AT&T ActiveArmor Mobile Security"

I want to turn off draconian AT&T protections temporarily in order to receive OTP via SMS from overseas. Unfortunately for the last 2 days I've been getting an error message whenever I attempt to turn off something called "AT&T ActiveArmor Mobile Security" on the ATT prepaid website. The o

Questions

601

1

0

Accepted Solution

Official Solution

Is this a valid email from ATT

I received this email after signing up for ATT. Is this a scam email? Or is this information needed from me?

Questions

800

1

0

Accepted Solution

Official Solution

Compromised Phone Number

​I use my PC's Identity Theft monitoring software and it found a data breach in the dark web. My phone number was compromised and would like to know how I can contact AT&T to be aware of this issue.​

Questions

338

2

0

Accepted Solution

Official Solution

Arlo Base Station Not working on ATT Fiber

Just got ATT fiber and connected my Arlo base station that was working with my previous ISP and wireless router. The Arlo system worked for about an hour but went offline.  I have tried restarting the gateway and factory resetting the Arlo base station several times, but the base station will

Questions

1.2K

5

0

Accepted Solution

Official Solution

Multifactor Authentication for my AT&T Account in case of SIM Swapping fraud.

How can I set up Multifactor Authentication on my AT&T Account and do away with the 2fA I am using now? At this time, the only process I can see that will hopefully prevent a fraudster from SIM Swapping my account is the AT&T passcode feature. Anyone??

Questions

255

9

0

Accepted Solution

Official Solution

Unknown connected device

I have a device that I do not know what it is connected to my network. It's called an "EardaTec Device". When I looked it up, it's apparently linked to a lot of smart home things, like light switches. We own nothing of the sort. It's extremely likely that this device is slowing down my internet cons

Questions

3.9K

3

0

Accepted Solution

Official Solution

CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

Questions

7.3K

2

Accepted Solution

Official Solution

Message that my AT&T internet wireless network is no longer secure

I have been getting messages in my Dell laptop that my AT&T internet wireless network that I have used for many years is no longer secure and is being phased out. Shouldn't AT&T notify me and update me on that?  What other secure network should I use?

Questions

1.8K

16

0

Accepted Solution

Official Solution

Hacking an old inactive att email. And it is connected to my current cell phone

What can I do about this? I tried att.com/myatt and the page wouldn't load

Questions

133

1

0

Accepted Solution

Official Solution

how can I set or reset my SMTP password

how can I discover or set or reset my SMTP password

Questions

70

1

0

Accepted Solution

Official Solution

Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

48

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.