Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (794)

Relevance

Accepted Solution

Official Solution

Charge pending expired

Got an email today about a charge that was pending had expired on my bank account from AT&T K006 9968 ESTOR for about $44. I recently preordered the Apple Watch series 5 Nike so I thought maybe something went wrong with the order but I talked to a rep and they said the order has been paid and is sti

Questions

 • Wireless Billing

413

3

0

0

Accepted Solution

Official Solution

Weird phone calls

This has been happening to me in the last 2 years. People are calling me asking why I called them.  Of course I didn't, but they are understandably sad.  Also I am getting calls from people leaving no vm and when I call them back or text them, they tell me the same thing.   Does anyo

Questions

 • Apple

1.3K

6

0

Accepted Solution

Official Solution

Seriously? A budget phone?

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

Questions

 • Android

326

9

Accepted Solution

Official Solution

Scam Phone Calls

Recently upgraded to iPhone XS and past week getting at least 100 calls a day from overseas International callers w spam messages or asking for account information or other information such as banking. I use AT&T Call Protect as per AT&T Tech Help but still calls coming in every hour. Upgraded appar

Questions

 • Apple

200

1

0

0

Accepted Solution

Official Solution

Strange phone call location

I got a phone call (didn't answer) from +1 (619) 731-7137 and the location shown was Fruitdale, CO, Canada. Got another one from 9 +1 (888) 237-XXXX (don't have the last 4 digits), location shown as Blair, AK, Montserrat.  These were just 2 of several I got with similar locations. the first (6

Questions

 • Network Coverage

93

2

0

Accepted Solution

Official Solution

blocking a text spammer

I continually get spam texts. while I block/delete the numbers, they continue to send using another number. It's endless. I tried AT&T Support but they only offered Call Protect.  So I thought the Forum might have more/better suggestions.

Questions

 • Data & Messaging Features, Internet Tethering

548

5

Accepted Solution

Official Solution

AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

 • Phone & Device Upgrades

362

2

Accepted Solution

Official Solution

A possible scam msg from 1 400 200 522

I received a text msg from 1 400 200 522 (I didn’t drop a digit) FRM:AT&T SUBJ:Unsuccessful payment Call 8282636664 I have not responded   Anyone aware of a scam.  

Questions

 • Wireless Account

1.1K

16

Accepted Solution

Official Solution

Enough with the Deceptive Pricing Practices

I have been with ATT for years (more than a decade) but I am biting the bullet and switching to T-Mobile at the end of this month. I have been duped one too many times on promises to provide credits, change plans, etc. In just the last couple of months I have over paid almost $300, promised credit

Questions

 • Wireless Billing

197

2

0

Accepted Solution

Official Solution

Data usage Scam

My husband and I are on an older plan. First, there was an attempt to force us to change plans by increasing our payments. Now it appears they are claiming we use more of our data than is feasible. My husband and I have taken to turning off our cellular and roaming and yet miraculously data is still

Questions

 • Apple

127

13

0

Accepted Solution

Official Solution

Is this email spam for for real?

AT&T MAIL <[email scrubbed]> Sun, Nov 21 at 2:07 PM Mail UPDATE Dear User, This is to inform you that your email account has reached an Upgrade stage, Due to the fact that you are using our old version.   If you choose not to update your account on or before

Questions

 • AT&T Internet Security

857

3

0

Accepted Solution

Official Solution

Debt collector calling me for a 7 year old debt!?!

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

Questions

 • Wireless Billing

115

4

0

Accepted Solution

Official Solution

Unauthorised Autopay Subscription

I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've

Questions

 • Account & Usage

133

3

0

Accepted Solution

Official Solution

AT&T email - "Restore and Upgrade"

I received an email from AT&T Support Service <[email scrubbed]> that reads as follows:Dear UserWe recently upgraded our Server to 500 GB inbox space. Please login to your user account to validate mail storage your outgoing mails won't be delivered by our server unless your email account is co

Questions

 • AT&T Internet Security

86

1

0

Accepted Solution

Official Solution

Contact #’s Changed By??

I already knew my cell # was on the dark web (for years), but within the last 4 to 6 weeks I started to realize my contacts’ phone #’s that have been stored in my phone for 15+ years were somehow different #’s now. Even my husband’s # was changed.  Some of my texts to people were getting rejec

Questions

 • Apple

22

1

0

Accepted Solution

Official Solution

International Call Scam & Spurious AT&T Fees

I've been getting a ton of missed calls from various countries overnight for about the last month and a half. These are numbers in the '+111 1 11 11 11 11' format listed as coming from places like Morocco, Haiti, Serbia, etc. Apparently, it's a scam that involves the scammer calling from another cou

Questions

 • Wireless Billing

5K

3

0

0

Accepted Solution

Official Solution

Cell rings, caller ID shows my cell # and recording says it is AT&T Security and asks for ss#

On Wed. 6/22/16 my brother called me about something that happened with his cell phone (that is on my account). He said it rang at abut 9:20pm and caller ID showed his number - he answered and heard somethinig along the lines of "this is AT&T Security and the account is flagged we need last four

Questions

 • Wireless Account

64.9K

27

0

0

Accepted Solution

Official Solution

DirecTV Job Scam?

I got a text from a guy that he identified himself is HR Manager of DirecTV. He told me that I got into an interview through Wire App. I did the interview and got a phone call on the next day from them to inform me that I got hired. He transferred me to a team leader and she told me to buy an iPhone

Questions

 • Community lounge

512

10

0

Accepted Solution

Official Solution

Scam? Call "from AT&T" asking for SS#

I just got a call from a 1-800 number ending in 8804. It was a recorded message saying that my AT&T account had been flagged for security reasons, and to give the last four numbers of the social security of the account holder "after the beep" in order to avoid an interruption in service. It sounded

Questions

 • Wireless Account

129.6K

85

0

Accepted Solution

Official Solution

Closed

Direct TV SCAM

I received a very professional sounding call from AT&T Direct TV offering me half off of my Direct TV monthly bill. I returned the call to 866-787-0107 and again a very professional voice led me to an "agent" with an eastern accent who processed my request. Looking back on it, the professional v

Questions

 • Watching U-verse TV

1.2K

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.