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In need of serious help with unlocking my phone

I purchased what was said to be an unlocked phone on Amazon. It was branded as being from AT&T.  When the IMEI was looked up it said that the phone was unlocked, however when I tried to put in a sim card it said the phone was still locked.  WHen I went on the AT&T website to unlock it a message disp

Questions

 • Samsung

229

7

0

0

Insurance

Just upgraded to a new phone with the Next program. When I start using the new phone do I need to rebuy or sign back up for the insurance I had on my previous phone? Or will your plan just stay the same?

Questions

 • Phone & Device Upgrades

10

1

0

Getting AT&T internet where I live

Who do I talk to in order to receive AT&T in my area. I live on the outskirts of Houston in Montgomery county and we’re stuck with Suddenlink in most residential areas. Their service is absolutely unacceptable! I can’t get anything done! Please for the love of god, Porter Texas needs some AT&T love!

Questions

 • AT&T Fiber Installation

34

0

0

Talk to a agent

Switch from Verizon to y'all

Questions

 • Plans & Features

35

4

0

Spam Messages MULTITUDES

I have been getting numerous spam messages all of a sudden. So annoying, how do i get these to STOP

Questions

 • Samsung

21

3

0

Samsung Galaxy S6 Active Won't Hard Reset and Has No Charge Light

So I've had my Samsung Galaxy S6 Active for about 5 years or so and just yesterday, while on a call, it has decided to just stop working. I have tried to do a hard reset with multiple button combinations. I have let it charge for 15 minutes (even though the screen didn't even react and there is no c

Questions

 • Samsung

6

1

0

Can't update Samsung Galaxy S4

I am running the stock 4.2.2 ROM. I have never been able to update, either OTA or otherwise. The update downloads, the phone reboots, and there's an installation progress bar. It gets to about 25% and the phone spontaneously reboots, displaying a message that the update could not be completed. I tri

Questions

 • Android

482

2

0

0

Getting on the data network with my phone and filtering via thru to my laptop

Can I get on the data network from my phone while this is on, (Bluetooth, or NFC connected between both devices) and to filter thru to my laptop vs. going onto the internet by Wi-Fi.  My laptop has only Wi-Fi, which is the only way to go on the internet.  The purpose of my question is since some of

Questions

 • Android

172

2

0

0

Software updates

I bought my s20 ultra back in March or April. It had February sccurity patch on it at the time. I have received no software updates, even when I check for them. I have sufficient storage and gave used wifi and cellular data. I need updates because my work apps don't work on my phone due to expired s

Questions

 • Samsung

17

1

0

Sim unlock help

I am not an att customer I want to sum unlock att phone anger I already have the code to do so but I need help with the process

Questions

 • Samsung

11

1

0

Read my horrible ATT customer service adventure!

Here we go..... May 20th: I order a new Active 2 watch with a May 26-29th delivery date. Date passes, so I call. Over the next month I call over 15 times. Nearly every time I get a new reason why it hasn't shipped (corona virus, backorder, it's on the way, etc). Among those, I was "promised" 4 times

Questions

 • Wearables

27

1

0

Galaxy Fold update android 10

i read that the android 10 update is already out for att, but i verify and mine doesn't appear what can i do?

Questions

 • Samsung

27

1

0

Device Unlock

Hello,I have a Note 3 that I am trying to unlock but am unable to. The unlock form says my IMEI is not on record. What can I do to fix this?

Questions

 • Phone & Device Upgrades

360

1

0

0

I need cell phone tower connection data - legal/death case

Hi AT&T,   I need assistance with a very specific issue. I need phone connectivity information from a specific phone back in 2014. I'm investigating an emergency phone call that was made before someone died. The goal is for me to identify which specific cellular tower the phone connected to during t

Questions

 • Samsung

21

5

0

Samsung galaxy active2

I have a Samsung active 2 watch with its own phone number. I really wanted one to pair with my current phone to be able to receive and make calls with my watch but using my same number that I have had for 5 years. Would I still be able to do that? Or do I need to cancel service for that watch and ge

Questions

 • Samsung

18

2

0

Forgive me if I have a lot of misspelled words

I am disabled and one of my biggest problems with my addiction to the notes is the rounded edging. It's (Edited per community guidelines) horribly. So if I misspell words I'm apologizing in advance. Also sometimes I may have to type in all caps. I'm not yelling, when I have fibro flare ups my vision

Questions

 • Community lounge

16

1

0

NOTE 7 USERS DO NOT TAKE YOUR PHONE ON A PLANE.......

US DOT and FAA have banned all NOTE 7's from air travel.... https://www.transportation.gov/briefing-room/dot-bans-all-samsung-galaxy-note7-phones-airplanes  

Questions

 • Android

1.8K

1

0

0

Featuring Quality

I am happy with the Quality, and everything its delivering... but in the time of some great feature featuring in. It still lack and behind other brands!

Questions

 • Streaming WatchTV

12

2

0

Phone Calls Dropping

My husband's phone keeps dropping calls. He also can't hear anyone when they call. He also can't use his GPS which he needs for work. This didn't start happening until we paid our phone off. Can someone help us?

Questions

 • Android

14

0

0

Sending gifs and pics

I just switched to AT&T and never had this problem before. I an now getting this message...The remaining parts were removed as it exceeded the limit size of MMS.  What is this?

Questions

 • Account Features

17

1

0

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