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Why does server 192.205.32.210 constantly drop between 50% and 80% of packets?

I always get routed through this server hub, and it is a constant issue of having it drop 50-80% of packets sent through.What is AT&T doing to fix this issue?  

Questions

 • AT&T Internet Equipment

415

14

0

0

Lack of Accountability for Poor Service

I have been a loyal customer for years.  I first got a mobile device in 1997 when I graduated from college.  I have been with AT&T ever since.  When I got married, I converted my wife to AT&T.  When my parents wanted mobile devices, I signed them up with AT&T.  We would use AT&T for our home WIFI an

Questions

 • Wireless Account

292

8

0

0

The most bewildering and negative customer service experience I have ever had. {long story}

Okay, I'll try to keep this short, but I want to tell the full story with all of the details to make this this clear, and I am expecting that someone from AT&T (preferably a department head / senior manager) will be informed of this message. We've been customers with AT&T for a long time. Multiple c

Questions

 • U-verse TV Account

665

8

0

0

How do you get a real person from AT&T to help resolve a problem?

I bought a new phone.  Pro-tech hit a wall transferring my data.  After several days of not getting a response from them I went back to the store where I was told they can't do contact/image transfers.  They offered no other way of getting help with the problem - brushed it off saying "AT&T hasn't b

Questions

 • Wireless Billing

105

0

0

0

Repeated Billing Issues not welcome in store

Over the last few months, I have spent more time in your Point Loma store and on the phone with representatives for your company than I would care to count. Up until 3 months ago I had never had issue with my billing or services provided, quite the contrary rather I bragged about my services and the

Questions

 • U-verse TV Account

2.6K

5

0

0

Internet Speed Problem

I'm starting this post for a friend because there Internet is so bad lately that it just sad, apparently it has been like this through Spectrum and now has continued through ATT. Whats worse is nether companies tried to do anything about it, they just come and reset everything and say that's all we

Questions

 • AT&T Internet Plans

184

2

0

0

Deception & Hidden Fees -- anyone else?

I recently joined ATT's internet plan and let's just say the first month has been a rocky start. Please read the following two scenarios and let me know if you have had a similar experience. Thanks for sharing. Incident #1 - The sales team: As any informed customer I started my search for a new ISP

Questions

 • AT&T Internet Installation

241

0

0

0

AT&T Blocking unlocking of iphone 6 plus... even though it's not in contract, paid for.

The unlock link says "Looks like the IMEI number you entered doesn’t match an AT&T device." even tho I know it is one. iPhone 6 Plus... fully paid off. Not under contract. Called and spoke to a very nice rep, who put in a ticket for me...  "Thank you for contacting AT&T Customer Care about unlocking

Questions

 • Apple

275

2

0

0

Customer Email

I am looking for an email address where I can voice concern for poor service. As a 20 year ATT customer i would like my story to be told instead of everyone just saying they can't help me.

Questions

 • Wireless Account

114

3

0

0

Extremely Poor Cell Service in San Clemente 92672

Hi, the cell coverage in parts of San Clemente (in and around a 1 mile radius of Avenida Ramona Street) is extremely poor. Coverage goes from 5 bars to none as soon as you get closer to Avenida Ramona. Making/receiving calls or connecting to data is completely compromised. Neighbors with ATT are als

Questions

 • Network Coverage

205

1

0

0

Switcher Rebate Problems!

I signed up with ATT last July of 2016. Submitted my switcher rebate in Aug.  Was denied for not having the right "final" sprint bill.  RE-Applied giving them the correct "final" sprint bill  in DECEMBER of 2016.  Just got confirmation yesterday March 16th, 2017 that I was denied again.  Called ATT

Questions

 • Wireless Billing

368

9

0

Fix for Direct TV now causing my wireless service to degrade and drop -

Direct TV was continuing to drop its internet connection. The service tech added a splitter on my incoming internet line - now Direct TV works great - but even with 3 smart extenders - I now have no wifi in areas that had wifi before this.  i have tried the "rescan" on my router per AT&T's trouble s

Questions

 • AT&T Internet Equipment

96

1

0

0

AT&T and FedEx nightmare!! - - HELP PLEASE

Can someone please help me?  I ordered an iPhone 6 over the phone and upgraded my service. (hindsight - BIG mistake on both)  Long story short, FedEx has a record of the package entering there center and nothing more.  They have communicated to AT&T that the phone has been lost and the matter handed

Questions

 • Wireless Account

353

2

0

0

Formal Complaint - AT&T Digital Life

How do I submit a formal complaint to AT&T Digital Life.  I have had my system for less than 3 days and I am extremely close to canceling the services.   The installer who came to my home did not know anything about the light switch dimmers.  He basically opened up a box and told me to select what I

Questions

 • Other

2.3K

3

0

ATT knew the Internet bill is wrong, but ATT can't fix it!!!

Recently, I bought ATT fiber Internet service online from ATT website directly. When I login the website, I saw the bill is wrong, discount is miss. I talked with ATT online agents two times, they told me they can find the missed-discount, but ATT still need time to fix it. I feel very disappointmen

Questions

 • AT&T Fiber Account

457

3

0

DSL rate increases multiple times with no improvement or justification, push to U-Verse?

I just came upon a rate increase notification that will be in effect on the next billing cycle.No real explanation as to why it is going up other than bragging about how good a value it is and how reliable ATT is. 4 months ago we had a rate increase with no real explanation as to why it is going up

Questions

 • AT&T Internet Account

302

3

0

0

How Do I Get AT&T To ACTUALLY Install My Internet?

I have been without internet for a month now. Prior to that, I had AT&T Internet 18 service for several years without problem. In order to be able to work from home, I wanted to upgrade to the Internet 25 which would give me the 5Mb upload speed that I needed. I scheduled an appointment to upgrade.

Questions

 • AT&T Internet Installation

260

3

0

0

Constant wifi scanning

Samsung S7 8.0G930AUCU4CRE4After Oreo update phone constantly scans for wifi while connected to wifi. It drains my battery. I have tried everything. All settings are off cleared cache factory reset. Help!! Also poor service, 1 or 2 bars max. and drops calls constantly.

Questions

 • Samsung

327

0

0

0

Poor service, lack of accountability for customer service

I've been having problems with my AT&T home internet.  Both wired and wireless.   My speeds are inconsistent at best and jump from 16+mbps down to less than 400kbps.  I cannot watch any streaming video without it being interrupted to buffer, in the best case scenario.  Watching movies is painful as

Questions

 • AT&T Internet Account

207

1

0

0

Poor customer service AT&T Wireless. Why can't you fix my simple problem?

Became an AT&T Wireless customer 4 days ago and am ready to give my three phones back and return to Verizon and apparently that is OK with AT&T! - Nov 19 switched to AT&T at Newport News VA AT&T Store and got three phones. Two were BOGO. Went to this store because other local store only had one empl

Questions

 • Wireless Account

149

1

0

0

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