Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (119)

Relevance
How to get iPhone6+ with NEXT upgrade - will ATT stores ever have iPhone6+ in stock?

So, ive already met all the conditions (payments, etc) on Next plan and can upgrade.  The problem is that the stores NEVER have them, and there is no way I am ordering one through ATT after reading all the stories about delayed shipment dates.  Im not giving them  my $$ to then wait 2 months to get

Questions

 • Apple

465

1

0

0

Next Trade In - Phone Tracking Issues

I upgraded my device from ATT (via Target Mobile) on 11/25 (Sunday).  I was given a shipping label to return my old iPhone within 2 weeks. I mailed out the device on 12/3 (Monday) via USPS.On 12/17, I received a text that my phone has not been received and I will be charged $299 (the remaining amoun

Questions

 • Wireless Billing

291

5

0

0

Existing customers beware of switching to Next

I have three phones on my account, 2 being iPhones, on a 2 GB shared plan. When the iPhone 6 came out, I looked at NEXT to upgrade, even though I had a year to go on my contract. I relied on this statement from the Nov. 11, 2014 ATT NEXT promo: "Upgrade: If upgrading to a new phone the discount is o

Questions

 • Wireless Billing

884

12

0

0

Charged for a device that was returned "NEXT PLAN"

I figured I would post here to share my recent and still on-going issue. Does not look like you all get much support here either.In April I pre-ordered the Galaxy S8, it arrived. I transferred my data over from my iPhone6s. I box it up a few days later, placed it in the box ATT provided with their r

Questions

 • Wireless Account

227

2

0

0

Closed

$200 in bill credits promo - buy a new smartphone with AT&T Next

I am an existing ATT customer. I have seen this promo and purchased iPhone 6 with ATT Next (added a new line) on 10/22/2014. After placing the order, I contacted ATT representative over chat and the representative confirmed that I would be getting $200 billing after 3 billing cycles. But A

Questions

 • Wireless Billing

3.3K

6

0

Keeping grandfathered unlimited when upgrading with NeXT?

I want to pick up a new iPhone 6s (or whatever it will be called) when it's released in a few weeks.  I currently have a grandfathered unlimited data plan.  In the past I could keep that plan when upgrading, but recently AT&T changed it so that when buying a new phone, the only option is to pay for

Questions

 • Phone & Device Upgrades

1.7K

4

0

0

When and where does new NEXT loan show up?

In early December I changed my Mobile Value Share 3-line dumbphone plan to 2 dumbphones and a smartphone and, at the same time, bought a smartphone from ATT using the NEXT method. When I (successfully) view my plan online, it appears to correctly show the costs associated with the plan - all lines s

Questions

 • Wireless Account

433

2

0

0

BEWARE Next Online Upgrade

Beware:  When upgrading your phone through NEXT online, the amount "forgiven" on your payment plan shows up as a "past due" balance until they receive your phone, even though you have 14 days to return your phone to them.  And then, it may take 1-2 billing cycles to be removed from the account! What

Questions

 • Wireless Billing

303

1

0

0

AT&T Next 24 trade-in ... *after* one year?

I have an iPhone X on the AT&T Next 24 plan.  I started it on Jan 2nd 2018 so I was eligible to upgrade as of 3 1/2 months ago (as I type this, April 20th). I'm paying $41.67/month for the phone.  I didn't turn it in on Jan. 2nd 2019 for several reasons.  But now my battery case is broken and not ch

Questions

 • Phone & Device Upgrades

311

1

0

0

Next Plan Return Chronic Problem

Hi there,  I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope.    I am on the yearly NEXT plan.   My upgrade was scheduled for a few months back.  I ordered my updated phone (iPhone XS Max) in December 2018 and el

Questions

 • Wireless Account

318

3

0

0

Switching from AT&T next to normal 2 year contract

Hi, I am learned that a att next plan does not have an ETF applied when the line is cancelled. I would like this to happen if I were to cancel but therefore I need the normal $40 monthly plan. I contacted att but they said it was not possible with no reasoning behind it. I am confused because this $

Questions

 • Wireless Billing

527

1

0

0

AT&T Next pay to upgrade

I'm looking into the pay to upgrade with trade in on our Next plan and it says phone must be in good physical condition. The phone I want to trade in is in good conditon, but there is a very, very minor ding on the side of the phone. Will AT&T still accept it as the trade in?

Questions

 • Phone & Device Upgrades

374

1

0

0

Unable to unlock device under ATT Next Plan

Hi -    I'm trying to remain calm about my entire ordeal, but I'm to the point where I may end up having a stroke due to the frustation that I've encountered today.    I connected via your Live Support Chat in an effort to have my new phone (purchased via ATT Next Plan) unlocked. This process is not

Questions

 • Samsung

4.7K

5

0

0

Unlock ATT Next BOGO phone

I bought 2 XR on BOGO in Jan 2019 under ATT Next Every Year. I am in India and need to use my phone with other SIM. How do i get it  unlocked and still receive the Credits for BOGO?

Questions

 • Wireless Account

567

7

0

0

NEXT Scam

Why cant you train you sale people to be able to explain this to us, and if our bill is going to go up, not lie to us,  My wife went in to get new phones for her and our daughters, and was told the same thing, you would pay the $25 dollars for the NEXT upgrade, but get a $25 credit on your bill. Hey

Questions

 • Wireless Billing

379

1

0

0

Using the Mobile hotspot Unite Explore device connecting multiple wireless cameras.

I have 4 wireless cameras and a desktop connected to the mobile hotspot wifi for security purposes. The cameras keep going off-line, one-by-one, then back on. Is there a solution to keeping each camera on-line simultaneously?

Questions

 • Other Phones & Devices

232

0

0

0

My experience with returning a phone, fees that weren't mine, SmartLabel returns & customer service

My experience reading the forum beforehand helped a bit.  I find it's always more helpful to check out what people are saying before instead of coming after you did it "wrong" and have everyone tell you why.   My issue: I had three new phones shipped out to me, one of them had a bad m

Questions

 • Wireless Account

1K

2

0

0

AT&T lied about the Next plan

Back in May my Motorola Atrix was pretty much unusable. It had a cracked screen and I was no longer able to use the touch screen. My upgrade wasn't until October but on several occasions a representative from AT&T has allowed me to upgrade a little early. I usually upgrade and get a $50-$100 device.

Questions

 • Account Features

2.5K

51

0

0

Next Upgrade

Can i trade in my current phone to upgrade even if its not the phone i started with? currently it shows the iphone 5s im using when looking at eligability. however i no longer have the samsung galaxy i got using the NEXT upgrade.

Questions

 • Phone & Device Upgrades

294

2

0

0

Next and military do not mix!!!

My wife and I decided to go to the AT&T store in Navarre, Fl to check on upgrades. We were eligible. I told the salesman that I was leaving for in a few days for Korea. He said I would be able to suspend my account since I was on orders. I called AT&T that following weekend to suspend my account and

Questions

 • Wireless Billing

348

2

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.