Hello there, I am writing to you with hope that you can provide assistance in my situation with AT&T. On August 20th 2014 my wife and I bought two Amazon Fire Phones from AT&T Store at Northgate in Seattle. We opted to create new account with new phone numbers because the store assistant was unable

I'm interested in getting faster speeds at my building in zip code 92127.  I've gone through customer service about 10 times, but it seems like they really lack the skills required to ever directly answer any questions I have.   My current speed is 18 Mbps down and 1 Mbps up.  With 1 Mbps upload spe

Lies and broken verbal agreements

Why do you treat your clients so bad, we are people just like you! Cheat us, Lie to us, mislead us and than try to nickle and dime people for charges that are not correct, I have just never seen corruption in the public sector like this, it is truly disgusting!

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

After 4 months of trying to get line buried and destroyed pipes under my driveway,  I had a driveway slab replaced. After the Sedgwick rep (Teneasha Parham) would not return any calls or emails, I now am being threatened with a lien against my property.  Spectrum was terrible but I was not out $3000

Hello, Where do I start? 4 days ago I tried to pay off my iPhone X online, and I was with a rep via chat, first it was "Steve" which transferred me to "Criselle", my card got declined 3 times because it said it was invalid, but it still made me 3 pre-authorizations on my bank account (they returned

I purchased an Apple Watch at Best Buy .com for same day pick up to add to my att service. The people at Best Buy could not get the watch to scan so they canceled the sale. After they tried for an hour longer I said forget the watch and left frustrated. A week later I noticed 2 strange numbers being

I was a Verizon wireless customer for more than 15 years. I stopped by an AT&T store in Montclair, CA to look at the new iphone 8+ because my son wants one. The person at the store promised me that my monthly payments will be lower than Verizon. I got 2 iphone 8+, and I was told 1 would be free, the

I am highly disappointed in your service right now AT&T. I was told (in a chat transcript  that I have saved in my email) that my activation fees would be waived. Low and behold I get my first bill and all 4 activation fees are on there totaling $120.00. I did online chat and was told that activatio

Ok, I am going through the worst experience with AT&T in the last 3+ months.I had 5 cell phone lines , 5th line being a tablet.Since I never(hardly) used the tablet, I decided to cancel the 5th line to save $12 per month. So, I logged in to my AT&T account and tried to cancel the 5th line. But, I di

Is there a back office and if so is Andrea *** working there or is this another lie by AT&T? Just like the lie that the money that AT&T stole from me after opening lines on my account without my knowledge to get quotas and get commissions would be credited to my account yesterday is? 6 hours on the

Chantelh New Member Post options menu   Jul 10, 2018  Re: free iphone offer After 1 year of new ATT Next Service on the BOGO iPhone Deal, my daughter wanted to upgrade for her birthday, so we went in to see what our options were! This is where I was lied to, tricked, and broken pr

I switched my AT&T service to a Mobile Share Plan to lower my bill by $50/month. One of our five phones had unlimited data. I had been with AT&T / Cingular Wireless for over 10 years. I was NOT told that once I got new phones I would be paying $40 per phone per month, instead of $10 with a $30/month

I've been attempting to get my ADSL service re-connected at this location for two years now.I previously had service in this home for eight years - then had to cancel for several months.After trying to set my service up again, I was told that DSL is not available due to the DSLAM not having any open

Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,

I signed up last year because I was lured to AT&T by a $50 rewards card. I've called several times and was promised by each CSR each time. Has anyone reported this to BBB or the Atty Generals Office, or...FCC? I work for DHS and am going to start making some calls today based on not only my experien

For months, I have been trying to cancel my home phone service as I was no longer under contract (bundle). In early November, I believed that this was accomplished but was surprised to see the home phone on my bill.   Fast forward to today, my service plan has escalated from $149/mo to $209/mo and t

Door to door ATT rep sold me an upgrade and ATT retention and billing have no record of the price quote I was given only of the upgrade. It's gone round and round and I feel it's intentional because each time I call there is no record of my last call. I was told a ticket was filed and a case was ope

I came home to a dead DVR box and called AT&T about bringing it in and switching it out for a new one. Can't do that.  "It's against policy"  I kept asking to speak to managers or someone higher up.  Finally ended up with Ryan.  I had also been online and found the name, phone number and email of th