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Why is my internet so slow?

I've had AT&T for a few years now. U-verse TV, Internet, and have it for my cell phone. Since we have gotten U-verse TV and internet it has been nothing but a headache. We have had numerous AT&T workers come out and try to resolve the issue but nothing has seemed to work. They have installed a new r

Questions

 • AT&T Internet Equipment

23K

4

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ORDER STATUS. LACK OF URGENCY FOR LONG TIME CUSTOMERS.

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

Questions

 • Phone & Device Upgrades

785

0

0

0

How will we know when Secure Family issues are resolved?

Secure Family has serious issues.Doesn't map properlySlows internet/data functions for companion app users to a painfully slow crawl it nothing at all.Does not allow access to specifically approved websites.There is a long, ridiculous list...BUT How will AT&T customers know when all the bugs are wor

Questions

 • Account Features

389

6

0

Excessive Data Buffering

For the past two weeks I've been experiencing excessive buffering while streaming movies. I've checked my usage and have NOT even come close to 22G and I'm showing anywhere between zero and two bars. At one point I recieved a message that my connection was reset.What is going on?

Questions

 • Network Coverage

311

1

0

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GoPhone AutoPay Set-Up incorrect

For the past 2 months I have been having MAJOR issues with the autopay system for AT&T. I got my phone in June or July and I was using the physical pay stations at the AT&T stores. Those worked great when I went in. I was on the $45 plan and I only had to pay $45 (No taxes or fees included so a flat

Questions

 • More AT&T PREPAID Discussions

635

1

0

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Software Update Issues

ATT recent Software Update on May 1, 2015 for the Samsung Galaxy S4 Android Ver: 5.0.1. WE HAVE SERIOUS ISSUES: 1: My Phone worked great before the Forced ATT Software Update2: Problems Now After this Update and I'm Not to Happy Now!3: All my Saved WiFi Hotspots will Not Connect4: My Google Chrome H

Questions

 • Samsung

987

6

0

0

College student helpless &sick of trying to get "Customer Support" from people that dont follow thru

I have been having an ongoing issue with my AT&T bill. I have called to get it resolved and each time I had been told it was going to be resolved, it never was.I have been charged $454 in overages. These overages would have occurred on Tuesday, September 12th. These charges occurred on a cruise ship

Questions

 • Wireless Account

153

2

0

0

Issues with ATT internet at my house since 2013...

I have Uverse 25 package and do have a bonded connection (one of the connections connects much better than the other). I live down a street with only 5 houses. The road when I purchased the house was not paved. It is now paved and owned by the city. When Att put the cable down the road a technician

Questions

 • AT&T Internet Equipment

172

1

0

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Intermittent connectivity issue

This problem has been bugging me for a while now. I get an interuption of service multiple times a day, it only lasts about 30 seconds but its annoying. It starts with the "wifi-setup" it starts blinking and then the service light turns off and then both come back solid 30 to 40 seconds later. I con

Questions

 • AT&T Internet Features

845

10

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Executive Escalation Contact Information?

I'm getting a huge runaround with Fiber Internet.  What is the best executive escalation email address to send this to?  I didn't want to email Randall Stephenson if I did not have to.  Thanks! Here's the scoop... I wanted to make you aware of a situation that I have been dealing with in regard to A

Questions

 • AT&T Fiber Account

308

0

0

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Samsung Galaxy S7 Active Updating Issue

I have a Samsung Galaxy S7 Active which is currently on Android version 7.0 and Baseband version G891AUCS2BRA7 (February 5, 2018 release). As per https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1136420?make=Samsung&model=SamsungG891A, the most current version is Android ve

Questions

 • Android

188

1

0

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Hot spot issues

Has anyone else experienced an issue with there hot spot with their phone?I have used it tons of times in the past and for the last few months it will only allow my computer to go to Gmail and Yahoo. it will not allow my pc to go to any other web pages. I have shown numerous times to reps at the ATT

Questions

 • Apple

180

1

0

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How to Get an Engineer to Show Up When the neighbor 2 Doors Down Has Uverse & You Can't Have It?

So my neighbor 2 doors down has Uverse yet ATT says our address is not eligible.  I have been going back and forth with nobodies that live in every country but America that could care less and know nothing other than how to search computers.     Where are the real physical human beings that drive th

Questions

 • U-verse TV Account

1.5K

12

0

0

Digital Life Services ARE A SCAM!!!!

I'm  dealing with a very upsetting issues with ATT. Digital Life services are a total scam! ATT Sales Rep neglected to disclose the 14 day trial with the alarm service when he sold the service. The technician that installed the service NEVER said we had a 14 day trial for the service either, NOR did

Questions

 • Other

679

6

0

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Issues with DVR - AGAIN

We have 7 DVRS in our home and pay A TON of money for the U450 service with HD, and many pay channel add ons as well as the highest internet access AT&T offers.  We would appreciate worked at least 60% of the time! We have had technicians out 3 times already, the 1st time the gentlemen was here for

Questions

 • U-verse TV Equipment

1K

1

0

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MY DATA AND VOICE SERVICE HAVE SIGNIFICANTLY RELINQUISHED!!!!

Hello, My name is Dan I recently had some issues with my Samsung Galaxy S5 Active, and AT&T sent me a manufacturers refurbished phone.   Several months after having this refurbished phone is the data is extremely slow, and my coverage map is full of LTE and good HD voice and regular voice coverage.

Questions

 • Account Features

284

2

0

0

Galaxy S7 and S7 Edge Settings

When I purchased my Galaxy S7 Edge I was excited but knew that it would come with some bloatware installed. It is easy enough to disable them (wish I could uninstall it), but was I found largely disappointing and a huge reason I could eventually switch is that I am tired of AT&T always taking featur

Questions

 • Samsung

1.3K

6

0

0

U-verse.com Live TV Viewing Issues

I've been watching or trying to watch some of the channels on Uverse.com under the Live TV page and most of them work ok except for HGTV that I've found so far.The video quality of the HGTV stream gets worse by the day it keeps pixelating no matter what browser I use. It's extremely frustrating and

Questions

 • Watching U-verse TV

370

1

0

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Upgrading to new device issue.

I am very tired and frustrated trying to handle this. Ive ordered a new device on the AT&T website and its been almost a month and i still haven't got my new phone. i canceled the order so that i can just go to the store and do it there instead. Yet after 2 tries of canceling the order and 2 agents

Questions

 • Phone & Device Upgrades

1.5K

1

0

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U-Verse Connection Issues

We currently have U-Verse phone and home internet service, and within the last two months, my connection has been pretty terrible - constant drops with the service anywhere from 10-30 minutes, definitely feeling like quite the inconvenience at this point. I've already called the AT&T support number,

Questions

 • AT&T Internet Equipment

621

1

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