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Return unopened iphones

I mailed in 2 new unopened iPhones and the tracking says tendered to returns agent. What does this mean? 

Questions

 • Apple

18

4

0

Prospective Customer Need Help As Being In Public Can Easily End Bad For Me. Help, please? :)

Hello! I’ve read everywhere on here about trying to access live chat with a rep is impossible if you don’t have an account. I’ve seen a few from AT&T forum mods saying that you can. I’m hoping possibly someone can help me. The situation I am in is, my phone doesn’t work. I only have internet wit

Questions

 • Other Phones & Devices

14

4

0

Buy iphone 12

AT&T Store located at 447 Great Mall Dr, Space 436 in Milpitas, CA 95035 Is it open? And is the iphone 12 available in the store?

Questions

 • Apple

14

1

0

device properties - Iphone8 should 128GB

My device properties for my iPhone8 should be 128GB instead of 64GB.

Questions

 • Apple

10

3

0

Erroneous billing for returned phone

I have tried at least 8 times to get erroneous installment charges for a returned iPhone removed from my account! I’ve dealt with hour-long hold times, repeated case/escalations that have yielded no results! This is despite me providing return tracking info, the order number, details of the purchase

Questions

 • Wireless Billing

15

1

0

iPhone shopping

I want to shop iPhone

Questions

 • Apple

30

7

0

Have not received my iPhone 11 order yet

I need to know what is going on with my phones.

Questions

 • Apple

18

2

0

When will I receive my iPhone

It’s been almost 2 weeks and I haven’t received an email confirmation or anything of my status order

Questions

 • Apple

10

1

0

Verifying my identity

my online or was canceled because it couldn’t verify my identity. How do I resolve this without having to pay again and getting my credit ran twice? My order number is 23-299726341499466

Questions

 • Wireless Billing

8

2

0

Set up voice mail but still not getting them

I switched from sprint and set up my voice mail a week ago and still not getting them is there something else I have to do?

Questions

 • Apple

5

0

0

Retrieve old voice mails

Hello, we recently switched from AT&T to PureTalk. When we did this we were no longer able to retrieve our old messages that were saved.  My father passed away in March and there was a message there my mother was saving.  I know we left AT&T but is it possible these messages still

Questions

 • Data & Messaging Features, Internet Tethering

6

1

0

“Free” iPhone bull

I purchased a “free” iPhone 11 in December when they had the promo when you switch. They said it could take up to 3 billing cycles to show the credit on my bill. Well here we are in August and I’m still paying for it. I’ve called att every month since March and I’ve spoken to supervisors, every time

Questions

 • Wireless Billing

15

2

0

Iphone 6 goes to someone else when i dont answwr

When I do not answer my phone my calls are automatically forwarded to someone else's phone. how do I correct this

Questions

 • Phones, Tablets & Devices

6

1

0

Phone keeps sayin No service

My phone keeps saying no service and then when I turn my wifi on that’s the only way my phone works and bill has been paid and is not due for 15 days I’ve tried restarting it 3 times and it still does this. How do I fix it? It hasn’t been doing this all day it just started around 9pm

Questions

 • Network Coverage

8

1

0

no service

I paid my phone last night ($45) monthly plan and it won’t let me use my data but it lets me make phone calls?

Questions

 • Account & Usage

8

1

0

Can Not unlock iPhone 7 plus due to "recent purchase date"

I have 2 iPhone 7 plus that I requested unlock codes.  I bought both of these new and they have been completely paid in full.  When I did the request for unlock codes through AT&T website, I got an email back that said "based on your device purchase date your service has not been active for at least

Questions

 • Apple

110

3

0

0

Unlock Denied

I meet all the requirements for an unlock - my device is paid in full, I purchased it directly from AT&T and have been the sole owner, and I have no current service commitment or fee. But I was denied because it "hasn't been active for at least six months of paid service." I had service on this iPho

Questions

 • Apple

79

1

0

0

If i bring my own device, will it raise my monthly bill

Right now i have a galaxy s 3 and i want to buy an iphone 6. I have an unlimited texting plan with no data and that is how i will keep it. Im on my parents bill and they dont want to pay for the data, and if getting the new device raises the bill, i wont be able to do it. I know that the galaxy s3 c

Questions

 • Wireless Account

93

1

0

0

Visiual Voice mail down on Iphone 11 MAX

Even after visiting a corporate store, they could not resolve the issue. He did mention 3 other customers with similar issues on different smartphone models. FirstNet customer.

Questions

 • Data & Messaging Features, Internet Tethering

18

1

0

WHY MY FIRST BILL SO (Edited per community guidelines) HIGH????!

I NEED HELP!!! Why is my first bill so (Edited per community guidelines) high? I BROUGHT MY OWN (Edited per community guidelines) PHONE AND YALL CHARGING ME almost $120?? For ONE (Edited per community guidelines) line??? Where is Jacob? Cause nahhh

Questions

 • Wireless Billing

43

3

0

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