
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Will calls and text made over wifi with cellular service off show up on my bill or call/text log?
Questions
• Wireless Account
Accepted Solution
Official Solution
Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.
Questions
• AT&T Internet Features
Accepted Solution
Official Solution
When I send out emails - on the recipient end, my email name shows as "AT&T Support (my email address)". That causes a problem because the recipient thinks they are receiving emails from AT&T. As a result, my email are not read or responded too. Also, I keep getting emails about my email account s
Questions
• AT&T Internet Security
Accepted Solution
Official Solution
I'm needing internet hook up for schooling for my children at a low cost with benefits
Questions
• AT&T Internet Account
Accepted Solution
Official Solution
I have several PHP scripts that download data for me in the evening using PHP's cURL function. So, the scripts all stopped working last night, and aren't throwing any error messages. Is it possible that AT&T is blocking my outbound requests? If so, any advice on how to debug this is
Questions
• AT&T Internet Features
Accepted Solution
Official Solution
My broadband connection signal is flashing red. I have tried rebooting and resetting but it is still flashing red. Can’t connect to the internet for work. Checked fii I r outages in my area and there are none. Requesting assistance please
Questions
• AT&T Internet Account
Accepted Solution
Official Solution
Local ISP Broadband and 1Gbps connection speed has been around for several years now. And, now with this COVID-19 pandemic, more and more people are working from home. In my home office, I actually have devices that use and support 1Gbps ethernet connection speeds, except one, the AT&T Microcell dev
Questions
• Device Features
Accepted Solution
Official Solution
Hello ! My modem model is BGW210. The broadband light is alternately blink green and red and the internet connection doesn't work. I have tried the troubleshooting suggestion online but it didn't work. I also tried to call but nobody replies. As a teacher who need the internet to provide online clas
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t
Questions
• AT&T Internet Account
Accepted Solution
Official Solution
I have an IPhone 7 Plus that I am upgrading the line to an iPhone 11 Pro Max. It is in brand new condition and I would rather keep it than get rid of it because I did pay quite a lot for it. If I unlock it can I still use it with WiFi and will all my pics stored on my phone be accessible when not ho
Questions
• Apple
Accepted Solution
Official Solution
I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does t
Questions
• AT&T Internet Features
Accepted Solution
Official Solution
I would like to know if I can get service at my home and I'm not trying to pay a lot of money for stuff i don't need
Questions
• AT&T Internet Plans
Accepted Solution
Official Solution
Att get this (Edited per community guidelines) to stop! Every month I get multi text offering gifts. from different numbers.
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I have a LinkSys EA9500 router. Is it necessary to rent the wireless gateway from AT&T? Or can I connect their inbound internet signal directly to my router. The router does have a designated port for incoming internet. I will continue to use my router, even if the answer is yes. However, the
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
It was with great interest that I read that AT&T is offering free wifi to noncustomers during the current crisis. Guess they will pay for that with the price gouging of loyal customers who are forced to use thier mobile hotspots while working from home. Getting hit with an average of $30 per day for
Questions
• Wireless Billing
Accepted Solution
Official Solution
Hi everybody! My husband and I are closing on our new house next month and I’m looking for some information on getting WiFi installed! My parents built a new house in the same addition as we are and had their WiFi installed earlier this year. When they had theirs installed the AT&T man drilled a
Questions
• AT&T Internet Installation
Accepted Solution
Official Solution
The utility locator services came out and marked the yard repeatedly before I had a French drain installed by a landscaping company. Still my internet cable was cut. The landscapers pointed out that where the paint in the yard was, was not near where the cable was cut. Called AT&T customer servic
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
We have 2 sbcglobal.net email addresses that we access through yahoo mail. We are going to be switching to another internet provider from ATT and would like to retain those email addresses. Is that possible?
Questions
• AT&T Internet Security
Accepted Solution
Official Solution
My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help
Questions
• AT&T Internet Account
Accepted Solution
Official Solution
ve received two emails indication that my version needs to be updated. I feel this is phishing. Am I correct?: Dear User, Your Mail version is outdated. Failure to Upgrade to the newest AT&T/Yahoo Mail 18.5.2 now will result to a permanent
Questions
• AT&T Internet Security