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Insurance Charge not removed as promised 8 months ago.

We filed an insurance claim back in January, since we thought our iphone had been stolen. However, a few days later, the iPhone was found by a kind stranger who returned it to us. I called AT&T and told them I would no longer be needing the replacement phone. They told me that it had already shipped

Questions

 • Wireless Billing

265

4

0

0

Daylight robbery

So AT&T suck, as does their twitter guy steveB. Let me explain: myself and my wife signed up to AT&T in-store 5 months ago. We were asked if we wanted Mobile Insurance Premium & Mobile Protection Pack - Enhanced Support and Mobile Locate and specifically delined these options for both lines. You see

Questions

 • Wireless Billing

1.1K

4

0

0

WIRELESS INSURANCE BILLING

I have been paying $40 pm for insurance coverage on four of my wireless devices since Dec.2016.  On reviewing my bill recently, I noticed an additional insurance charge on two of my devices.  One ending with 0104 ($8.99pm effective Nov.2017) and an ipad pro ending with 7915 ($15.00 effective Jan.201

Questions

 • Wireless Billing

262

3

0

0

Two Insurance Claims in Two Months

So I am somewhat reckless and will be filing  another insurance claim one month after a previous claim (for losing my phone the second time). I have used all the conventional methods to try and locate it (find my iPhone, Google Maps, Facebook, Calling, etc.) and no luck. Back in April I filed a clai

Questions

 • Wireless Account

196

1

0

0

Where to write a Claim?

I have been an AT&T customer for 6 years and I recently filed a claim for a stolen phone. I had added the insurance on October 12, 2014 and my daughter had her phone stolen on October 14, 2014. I know this might seem fishy but she bought the insurance for AT&T on October 12 because it was about to b

Questions

 • Account Features

301

1

0

0

How to fill out warrenty on my replacment phone i got through insurance

I just used my insurance to get a new replacement phone. The guy I talked to with the insurance company said that I can but this phone under a warranty. I was wondering how to go about that..

Questions

 • Samsung

106

1

0

0

Att shipping label

Hi.I own a Samsung Galaxy S8+ that i need to return back to att. I lost the Shipping Label and contacted att about this and they said they would resend another shipping label to me either by email and/or by sending to my mailbox, but i didn't receive either. Will i still be able to send it back or w

Questions

 • Account Features

1.1K

1

0

0

Phone insurance dilemma: phone reported lost, received after claim –now found

[Subject edited for better exposure] Hi,I had lost my phone, put in a claim, and got my new phone today and found my old phone what should I do?

Questions

 • Apple

3.6K

1

0

0

I did an Asurion Phone Claim - had S4 they gave me an S5 Active; SIM upgrade prob

First time posting for help so please forgive me for any errors in etiquette...  History: My Samsung Galaxy S4's charging port finally gave out. So, I had to make a phone claim with the insurance offered by AT&T thru Asurion. I assumed they would send me another S4. Surprisingly, they sent me a Sams

Questions

 • Android

3.2K

2

0

0

just a little steamed

Ive got a Padfone that I love,great instrument. Now... I pay monthly for insurance,this phone has never been dropped or been in any place wet . they say the indicator in the phone shows that the phone has been exposed to moisture.. Im an honest person but the ONLY moisture this phone has been expose

Questions

 • Account Features

268

4

0

0

Mobile Insurance Billing Dispute

I purchased an Iphone 8+ and an Iphone 8 back in Oct/Nov of last year. At the time I told the sales rep I did not want the insurance. I then had to call a CSR to tell them the same thing (I do not want the insurance) shortly after as I still saw it on the charges and as well as an "activation" fees

Questions

 • Wireless Billing

159

1

0

0

Upgrade from referb iPhone to new iPhone

I filed an insurance claim to cover a damaged iPhone 6. They sent me a refurbished iPhone 6 (I'm not happy), and in a different color. Is there any way to get a new iPhone instead of this referbushed rubish that "insurance" issued me? Thanks

Questions

 • Apple

688

2

0

0

Phone replaced by warranty instead of insurance (was told to send it in via warranty)--charged $600

My iPhone's home button stopped working and I decided to contact AT&T to have it replaced.  Earlier in the year, I submitted a claim through insurance due to a cracked screen (first one I ever broke!).  Sure enough, a few months later the same thing happened--just a tiny crack this time.  I contacte

Questions

 • Wireless Billing

145

3

0

0

Warranty got denied and now being charged $400. Need help asap

So a month or two ago I called to initially make an insurance claim as I do have phone insurance. I explained what happened to my phone (screen came unglued, had not been dropped cracked or anything my fault at all) and the person said it sounds like it would be covered under warranty so I did that.

Questions

 • Wireless Account

207

1

0

0

AT&T's liability for damage caused by faulty u-verse installation?

I've gotten nowhere with this through the AT&T call tree and I can't find an answer in the forums, so here goes... We had an electrical storm a few days ago and it blew the u-verse router. The tech came out and replaced it, but also had to replace the jack which had electrical damage (some charred p

Questions

 • U-verse TV Account

405

1

0

0

iPhone 4s variations? Insurance replacement unit looks different from my iPhone 4s

My iPhone 4s started to develop some issues so I filed an insurance claim with AT&T (Asurion). The replacement unit arrived in Fedex the next day but upon opening and turning on the new phone, I noticed that it looks and feels different from my original iPhone 4s. - The screen is not as bright a

Questions

 • Apple

675

2

0

0

Asurion Insurance broke the phone

I sent my phone in for a new screen repair.  When I received my phone back from Asurion Att it worked fine for several months.  Then the phone stoped booting up.  I took it to the Apple store where they said that Asurion had replaced parts inside my iphone that are not Apple parts and thats what bro

Questions

 • Apple

392

2

0

0

iPhone 7 Plus on Backorder with ASURION

Hello,On 12/15/17 I filed a claim for my a lost/stolen Jet Black iPhone 7 Plus 128GB with Asurion. While filing, I was made aware that the phone should be delivered the following day, which would be Saturday. When I completed the claim, (it was approved 12/15/17) I was notified that the JET BLACK iP

Questions

 • Apple

5.1K

10

0

0

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