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Dissatisfied customer

Just 36 hours out of hospital after a month with a respirator in my throat my phone service that was supposed to be grouped with my att Direct TV  bill  evidently wasn't  so they shut my phone service off I called the wireless rep. And was told that it never did get grouped  and

Questions

 • Wireless Billing

40

1

0

sub YAHOO account

I looked through your help site and cannot find a solution to my issue or a contact phone number for Customer Service. I have a Sbcglobal email account with a yahoo sub account address for years and cannot access my yahoo account any more. I have some very important emails that I cannot retrieve and

Questions

 • AT&T Internet Security

48

2

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

 • Wireless Billing

27

2

0

Zte lever z936l software update

Software version:5.1 Lollipop. When I try updating in my settings it always comes back with the same message 'unable to connect to server' every time. I've tried numerous ways to force an update via clearing data in play framework to clearing all the data and cache through my hole phone via internal

Questions

 • Phone & Device Upgrades

71

1

0

Galaxy s9 waiting to update

Anyone have android 10 on s9 AT&T

Questions

 • Samsung

42

1

0

Need help please please please

So I moved to a new location and there is no signal here I can stand in certain spots and it will pick up one bar every now and then. And we have no Wi-Fi so what I am doing is running a free proxy server of a tablet as a hotspot my phone let me connect to the Internet using it but I cannot use Wi-

Questions

 • Network Coverage

54

2

0

Cracked screen insurance

The phone insurance is very misleading and useless if you have a newer phone I bought the insurance for phones on all 4 phone lines and before I bought insurance or phone I wanted to make sure they was eligible phones and what deductable would apply. Well I had a sezuire and my phone dropped and scr

Questions

 • Phone & Device Upgrades

298

4

0

Mobile Billing

someone should add mobile bill as a payment option on microsoft store

Questions

 • AT&T Internet Features

22

1

0

TV,Internet,Outage

As of 3/12/20 the internet,TV was off due to an outage when we got home last night. We call ATT customer service 3/13/20 and explained what was going on. They did an trouble shooter to see will that help Nothing. Same thing all day toda. A young lady got in the phone stated someone will be out on Su

Questions

 • AT&T Internet Equipment

38

2

0

Uverse U200

I have had the Hallmark Movies & Mysteries channel as part of my package since I renewed in March.  Today, it's no longer part of my package.  Why?  When did this change happen?  Was there notification of this change?

Questions

 • Watching U-verse TV

42

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

45

1

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

 • AT&T Internet Security

35

0

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

682

1

0

Can't get service tech out to fix a cut line under ground

There a cut att line sticking out of the ground and we can't get att to send someone out to check if dangerous or to repair it

Questions

 • AT&T Internet Equipment

44

1

0

unlock status.current status in progress

Hello SirRequest number NUL823290197622I entered my unlock request three days ago but it has not been unlocked yet, the current status is speaking in progress, I am having a lot of trouble.The time you gave me is complete, open it quickly

Questions

 • Apple

821

5

0

ATT phone insurance is a complete scam ripoff

I have had AT&T for years I pay them $300 a month or more any given month for 6 phone lines I recently got my son A new phone that just came out That he wanted I purchased the insurance like I do on all my phones and The same day it I got the phone it was stolen from a local Walmart Out of my car

Questions

 • Wireless Account

720

4

Wrong phone sent

I sent my galaxy s21 to get the screen repaired through Asurion and you guys send me a galaxy s10e that I didn’t order and nobody will pick up the phone 

Questions

 • Tones, Games, Videos, More...

15

0

0

$$$$$$$$$$$$$$$$$

I ordered internet service on the 8th of May. It got cancelled on the 11th. I am YET to receive my refund for the $100. It’s been 2 weeks. I have called FOUR TIMES NOW and every single time, I get an Indian person who has absolutely no idea what they are doing. I’m at the point of getting a L A W Y

Questions

 • AT&T Fiber Equipment

23

0

0

Closed

Hallmark is here and it's not even Christmas!

Who's HERE? Hallmark's Here!!   Hallmark Channel (for the U-family and U200 and above packages) and Hallmark Movies and Mysteries (U-family and U300 and above packages) are on AT&T U-verse TV.  Hallmark Channel To access Hallmark Channel, tune to Ch. 365/1365 (HD).

Questions

 • Watching U-verse TV

12.3K

46

0

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

47

0

0

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